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Reviews of Holiday Inn Express & Suites Buford NE - Lake Lanier, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Buford NE - Lake Lanier, an IHG Hotel
4951 Bristol Industrial Way, Buford, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 481 reviews" "
Rating 8 - Good. 154 out of 481 reviews" "
Rating 6 - Okay. 32 out of 481 reviews" "
Rating 4 - Poor. 14 out of 481 reviews" "
Rating 2 - Terrible. 10 out of 481 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and recently renovated. Property is an older building and unfortunately its bones are creaking. Room 121 heard every move the residents above made. It wasn’t loud walking, it was creaking of the wood, sounds like an old boat creaking with the waves. Light in same area would dim and brighten as it pleased. But over all, if I had not stayed in that room, it was very nice and the staff was very pleasant!
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on Apr 17, 2024
Thank you for your feedback! We hope to see you again next time you are in the Buford Area.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Made a last minute reservation as we were passing through town. Typical Holiday Inn Express, clean, comfortable, and good breakfast options.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on Mar 25, 2024
Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a few times. Just works
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express on Feb 29, 2024
Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed it! Hope to see you again soon.

8/10 Good

Marjorie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on Mar 8, 2024
Thank you for your feedback. We really appreciate you taking the time to review your stay and hope you visit us again in the near future.

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean comfortable rooms. Staff was extremely polite and accommodating.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on Mar 8, 2024
Thank you for your feedback. We really appreciate you taking the time to review your stay and hope you visit us again in the near future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on Feb 29, 2024
Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed it! Hope to see you again soon.

8/10 Good

Hannah

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express on Mar 8, 2024
Thank you for your feedback. We really appreciate you taking the time to review your stay and hope you visit us again in the near future.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Súper clean
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on Mar 8, 2024
Thank you for your feedback. We really appreciate you taking the time to review your stay and hope you visit us again in the near future.

10/10 Excellent

Noris

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express on Feb 29, 2024
Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed it! Hope to see you again soon.

10/10 Excellent

alpesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Carino

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Oh sung

Liked: Cleanliness, staff & service
breakfast is normal
Stayed 2 nights in Dec 2023

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joanne

Stayed 2 nights in Dec 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Alfred

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greedy
My transportation broke down and was unable to get to this location for that night. Tried to change my stay to a credit to use the following week and was charged for the room any way. Poor ass customer service. I stay 3 nights a week on the road. Will never stay at a Holliday Inn ever again. Not too happy with Hotels.com for not getting it done for me.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The staff professional and friendly. The bed was terrible, way past its useful life. Seriously, big soft spots at the most used places.
Response from Holiday Inn Express on Mar 8, 2024
Thank you for your feedback. We really appreciate you taking the time to review your stay and hope you visit us again in the near future. We are sorry our beds were not up to your standards and I will be sending this to upper management department and we will use it to better the stay of our future guests.

8/10 Good

Sean, Corydon

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Bedding felt like I climbed into a cloud ! Great staff
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Dec 5, 2023
Thank you for your feedback! We can not wait for renovations to be completed to show all of our guest a great experience, with new and refreshed rooms and lobby. Glad you enjoyed a great night sleep!

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet. Comfy bed. Huge room (ADA type) and nice renovations in progress. Typical Hotel breakfast set up. Nothing special but fine.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express on Dec 5, 2023
Thank you for your feedback! We can not wait for renovations to be completed to show all of our guest a great experience, with new and refreshed rooms and lobby.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though they were renovating at the time, the environment was clean and friendly.
Stayed 9 nights in Nov 2023
Response from Holiday Inn Express on Dec 1, 2023
Thank you for your feedback. We can't wait until renovations are completed, so our guests can enjoy the new and updated areas!

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very hard to find in the dark--signs hidden behind restaurants and large trees. Renovation on-going in lobby and breakfast area.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express on Nov 19, 2023
I am sorry you did not have a good experience, especially right upon your arrival. Once renovations are done, we will have all areas very well lit and brand new in the lobby and breakfast area. Hope to see you again soon.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Very quiet.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on Nov 19, 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Tracey

Stayed 1 night in Oct 2023
Response from Holiday Inn Express on Nov 19, 2023
We really appreciate your review on your most recent stay. Hope to see you again soon!

8/10 Good

Stacey

Stayed 3 nights in Oct 2023
Response from Holiday Inn Express on Nov 19, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express on Nov 1, 2023
Thank you for your positive survey. We are glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Robby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for attending the Le Petite Lemans.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express on Nov 1, 2023
Thank you for your feedback. We hope to see you again for next year!

8/10 Good

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on Oct 19, 2023
Thank you for your feedback! We hope to see you again real soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the lake and plenty of food options within walking distance
Stayed 1 night in Sep 2023
Response from Holiday Inn Express on Sep 18, 2023
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Experience!!
The front desk clerk was so professional, courteous, and accommodating. He made me feel very welcome!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express on Sep 18, 2023
Thank you for your feedback! I am glad your experience with our front desk made you feel welcomed. We hope to see you again in the future!

2/10 Terrible

victor

Stayed 3 nights in Sep 2023
Response from Holiday Inn Express on Oct 13, 2023
Sorry you did not have a great experience. Is there any feedback explaining what happened during your stay? Please reach out to management at the hotel so we can make sure issues you may have experienced, don't happen again.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express on Aug 28, 2023
Thank you for taking the time to review your stay with us! We enjoyed your company and appreciate your kind words. We hope you come back next time you are in the area! Thank you

10/10 Excellent

Antonio

Stayed 1 night in Aug 2023
Response from Holiday Inn Express on Sep 18, 2023
Thank you for your survey! We hope to see you again soon!

10/10 Excellent

Sherry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express on Aug 26, 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and helpful. The air conditioner in our room wasn’t working so I went and asked for a fan and they gave us a whole new room. I was super impressed.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express on Aug 13, 2023
Thank you for your feedback. I am glad to hear we resolved the issue quickly with the AC. We hope to see you again next time you are in the Buford area!

4/10 Poor

Aderemi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for a double suite for the weekend with the family and my room was changed to standard room without my authorization and no call no notice. Very disappointing and sad.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express on Aug 12, 2023
Thank you for your feedback. We are sorry for the room type mix up and we will assure that kind of issue will not happen again. We hope you give us another chance to show you how enjoyable your stay can be at our hotel.

10/10 Excellent

Faustino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express on Aug 12, 2023
Thank you for your feedback! We appreciate the kind words and hope to see you again soon!

8/10 Good

Eneida

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the cleanliness, that very important to me. Good food and everything we needed was walkable if need be. They were helpfull even when i needed to check out early do to a family emergency. I would definitely go back
Stayed 4 nights in Jul 2023
Response from Holiday Inn Express on Aug 12, 2023
Thank you for your feedback! We appreciate the kind words and hope to see you again soon!

10/10 Excellent

charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean and quiet
Stayed 1 night in Jun 2023
Response from Holiday Inn Express on Jun 29, 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Chivonne

Liked: Cleanliness, staff & service, room comfort
I didn't like being on the second floor. I tripped over some "supplies" in the corridor a time or two. Not what I expected for a 250 per night stay
Stayed 1 night in Jun 2023
Response from Holiday Inn Express on Jun 6, 2023
Thank you for your feedback. We have since cleared all stairways of our crews renovation materials. We hope to see you again soon!

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jun 2023
Response from Holiday Inn Express on Jun 4, 2023
Thank you for your feedback! We hope you come stay with us again soon!

6/10 Okay

Renee'

Traveled with family
Disliked: Property conditions & facilities
When booking the location should notify/advertise they are under construction. There was a smell and trash all over the hall floors from construction. was asked to move because of plumbing. There is only elevator, was expecting a better facility for the price paid per night. Styed in one of the new model rooms and 110 plugs are limited still beat heat/air unit, bathroom was small and tight.
Stayed 4 nights in May 2023
Response from Holiday Inn Express on Jun 4, 2023
Thank you for your feedback. I will address these concerns to upper management. Hope you give us another try in the future.

8/10 Good

barbara

Traveled with partner
Liked: Cleanliness
They are renovating the hotel and we were not advised of this. The bedside lamp in our room was broken and when I complained was told there was nothing that could be done. Seemed under staffed. some rooms across hall from us were kept empty. Breakfast was good. Would not stay here again. Sign seemed to be that they were proud to keep hotel open during renovation.
Stayed 2 nights in May 2023
Response from Holiday Inn Express on May 30, 2023
Thank you for your feedback! We are sorry you did not enjoy your stay. We hope you give us another chance in the future.

10/10 Excellent

Hughian

Stayed 1 night in May 2023
Response from Holiday Inn Express on May 30, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Amy

Stayed 1 night in May 2023
Response from Holiday Inn Express on May 30, 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

MARK E

Stayed 4 nights in May 2023
Response from Holiday Inn Express on May 30, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

alexander, covington

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and location
Stayed 2 nights in May 2023
Response from Holiday Inn Express on May 15, 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient.
Stayed 1 night in Apr 2023
Response from Holiday Inn Express on May 2, 2023
Thank you for your feedback! We hope to see you again soon!

6/10 Okay

Don

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Comfortable
Stay was good, Booked a Queen Suite and from what I was told the manager changed it since he felt I didnt have enough people to fill the room I guess. Never got a clear explanation as to why my room was changed to a regular room 2 queen room.
Stayed 2 nights in Apr 2023
Response from Holiday Inn Express on Apr 10, 2023
I deeply apologize about your most recent stay. We recently had some rooms undergo renovations, this is probably the reason why we may have not had the 2 room double bed suite. I will look into this. Hope you give us another try in the near future. Thank you for your feedback

10/10 Excellent

Paul

Stayed 1 night in Apr 2023
Response from Holiday Inn Express on Apr 20, 2023
Thank you for your positive feedback! We hope to see you again soon!