Exterior

Reviews of Holiday Inn Gainesville - University Center, an IHG Hotel

3 out of 5
Holiday Inn Gainesville - University Center, an IHG Hotel
1250 W University Ave, Gainesville, FL

Reviews

7.8

Good

Rating 10 - Excellent. 309 out of 945 reviews" "
Rating 8 - Good. 302 out of 945 reviews" "
Rating 6 - Okay. 213 out of 945 reviews" "
Rating 4 - Poor. 80 out of 945 reviews" "
Rating 2 - Terrible. 41 out of 945 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Relations on Mar 20, 2024
Dear Ted ,thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay with us here at Holiday Inn University Center. Maintaining a clean and welcoming environment is a top priority for us, and it's wonderful to know that our efforts have contributed to your satisfaction. Our dedicated team works hard to ensure that every guest feels comfortable and well taken care of. Your positive comments serve as great encouragement for all of us here. We genuinely appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you enjoyed or if there are areas where we can further improve, please feel free to share your insights. We value your input and strive to make each guest's experience even better. Once again, thank you for choosing to stay with us. We look forward to hosting you again soon

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities
Went to shower after being at the race track for 20hrs no running hot water and sewage backing up into the shower. Had to find another place to stay since they had no other rooms to accommodate us. Also billed both credit card and debit card twice and had to get refunds.
Stayed 4 nights in Feb 2024
Response from Guest Service Relations on Mar 20, 2024
Dear Grant, we are grateful for having you as our guest and appreciate you taking the time to give us valuable feedback to help us grow and improve. We apologize for these unusual circumstances you experiened during your stay. We take such matters seriously as we always want to provide our guests with the quiet, relaxing environment they deserve. We will address your concerns with the proper departments to ensure an optimal experience going forward. We hope to make your next stay with us outstanding in every possible way.

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from Guest Service Relations on Mar 20, 2024
Dear David, thank you for choosing Holiday Inn University Center and for taking the time to share your feedback. We are thrilled to hear that you had a positive experience and enjoyed various aspects of your stay. We strive to provide a optimal experience that meets the needs and expectations of our guests. Ensuring the cleanliness and comfort of our rooms is a top priority, Moreover, we are delighted that our staff provided friendly and helpful service. We value your patronage and look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Vishnu

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We only stayed here because we needed to bring our dog. The $50 pet fee was acceptable. What wasn’t acceptable is how old and disgusting the room was. The bathroom looked like it belongs in some scuzzy highway pit stop motel. The glaze in the tub was peeling up and the edges were black. There was no hot water from the sink. Maybe it reached 80 degrees. The hot water in the shower lasted almost 5 minutes, and it wasn’t even hot. Maybe 110 degrees. There was decay all over the bathroom from water damage. The tv was at least 15 years old and was not a “smart tv”. The furniture was dated and all scraped up. The room we stayed in was maybe worth $59/night, not $199. It was a terrible representation of Holiday Inn. We were super disappointed and will never stay there again, not even after they finish remodeling.
Stayed 2 nights in Feb 2024
Response from Guest Service Relations on Mar 20, 2024
Dear Vishnu, we are grateful for having you as our guest and appreciate the honest feedback about your experience with us. However, we sincerely apologize for the unusual circumstances during your stay. We take such matters seriously as we always want to provide our guests with the quiet, relaxing environment they deserve. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these concerns. We will use your feedback to address these issues with the correct departments to ensure satisfaction among all of our valued guests. We hope to make your next stay with us outstanding in every possible way.

10/10 Excellent

Giovanni

Stayed 1 night in Jan 2024
Response from Guest Service Relations on Mar 20, 2024
Dear Giovanni, thank you for taking the time to share your positive feedback about your recent stay at Holiday Inn University Center. We're delighted to hear that you found our location convenient and that you enjoyed the facilities. Ensuring a convenient location and providing excellent facilities are key aspects of our commitment to guest satisfaction, and it's rewarding to know that we met your expectations in these areas. If there are specific features or aspects of our facilities that stood out to you, we would love to hear more about it. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. We appreciate your choice to stay at Holiday Inn University Center and look forward to the opportunity to host you again in the future. If there's anything more you'd like to share or if there are specific ways we can make your next stay even more enjoyable, please feel free to let us know.

4/10 Poor

Ricardo

Business traveler
Liked: Cleanliness
Stayed 8 nights in Dec 2023

2/10 Terrible

Pat

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Location to the stadium was all this hotel had in it's favor. The rooms were small, dirty, out dated, tub did not drain well, beds were uncomfortable, and I think there may have been pets in the room before due to allergy symptoms.
Stayed 3 nights in Nov 2023

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All was great. Shower head was spraying in a lot of directions so shower was not very satisfying. But for a place to crash for one night we were good.
Stayed 1 night in Nov 2023

8/10 Good

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Close to stadium.......rooms outdated...staff was great
Stayed 2 nights in Nov 2023

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in major need of a reno. Absolutely overpriced, even for a game say at 700 a night. Crazy. Bathtub had been bathfitted over the old ceramic tub and had lifted up possibly filled with water between the two layers and would almost bounce. Tub didn’t drain and was likely Leaking between the tub and bathfitter plastic. Gross. Would not pay more than 50.00 for this room ever.
Stayed 1 night in Nov 2023

2/10 Terrible

William

Traveled with group, Business traveler
Disliked: Staff & service
Booked a double queen, they did not have one available. Front desk was supposed to bring rollaway and never did. Then said they were out when we called.
Stayed 1 night in Nov 2023

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Annabella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had a terrible moisture problem. Due to this the carpet was wet, wallpaper was peeling, mildew in the bathroom, stains all over the curtains, peeling furniture, and absolutely horrible smell of stale wetness and urine. The pictures that show their updated lobby is extremely misleading. However the staff was understanding and professional in helping us get refunded
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is propably the most convienent location for anything at UF. Great service... parts of the property show some age, but things are currently getting remodeled and look great. Pizza/Brewhouse adjoining the property is excellent!
Stayed 1 night in Nov 2023

6/10 Okay

Jorge

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hallway, rooms, & bathrooms are atrocious.
Stayed 4 nights in Nov 2023

6/10 Okay

Jeffrey

Stayed 1 night in Nov 2023

8/10 Good

Jagadeesh

Traveled with family and small children
Liked: Amenities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We can’t thank the staff at holiday inn gainsville enough for all the help they provided when our son needed temporary housing. They were all professional and friendly and helped make a stressful time for us less stressful. The location is great for visiting university of Florida~ it’s walkable to many places on campus, Publix and restaurants.
Stayed 6 nights in Oct 2023
Response from FOM on Oct 30, 2023
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I know everyone is busy. Therefore, I especially appreciate you taking the time to provide positive feedback. We hope to see you again. If we can be of assistance in the future, don’t hesitate to contact us at 352-376-1661.Again, thanks for taking the time and have a great day!

10/10 Excellent

JONES F

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOM on Oct 30, 2023
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I know everyone is busy. Therefore, I especially appreciate you taking the time to provide positive feedback. We hope to see you again. If we can be of assistance in the future, don’t hesitate to contact us at 352-376-1661.Again, thanks for taking the time and have a great day!

6/10 Okay

Paul

Traveled with family
Liked: Staff & service, room comfort
The bathrooms could use a renovation. The toilet kept running on and off all night and the shower faucet had small leadk
Stayed 2 nights in Sep 2023

4/10 Poor

Cheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We love location, but our room was musky old smelling. The was a white wash rag crammed up by the air-condition Wass unit covered in mold and you could see directly outside around areas of the was unit, There was mold in the caulking in the bath tub all around the drain and on outside corners of tub. It's in need of major over haul. Outside clean-up is coming along well. Been staying here four years and hasn't changed much, Should have review in the past.
Stayed 2 nights in Sep 2023

4/10 Poor

MICHAEL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Sharon

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are very dated & desperately need renovation. For this stay, my room had a horrible musty smell coming from the AC unit. Maintenance serviced the unit & spayed a deodorizer which helped somewhat. By the last night of my stay, warm air was coming from the AC unit. The bathroom had mold. This hotel is overpriced for the condition of the rooms. I will look for other options the next time I’m in Gainesville.
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom needs makeover … Bed and bedding super comfy!!
Stayed 3 nights in Aug 2023

6/10 Okay

Jose

Business traveler
Disliked: Staff & service
Afternoon staff looked like they were not happy. Torurism is about customer service. Cleaning less was ok but hotel needs remodeling
Stayed 1 night in Aug 2023

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay
Stayed 1 night in Aug 2023

4/10 Poor

Brian

Traveled with family
Disliked: Amenities, property conditions & facilities
Good location, rooms are so outdated and worn . Musty smell , bad AC, bathrooms are soooo yucky compared to 99 percent of holiday inns
Stayed 2 nights in Aug 2023

2/10 Terrible

Bonnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On July 9th, I found myself experiencing a horrifying incident at the Holiday Inn located at 1250 West University Avenue, Gainesville, FL 32601. Assigned to room 620, I was unpleasantly surprised to discover that I was sharing my accommodations with bed bugs. In response to this distressing situation, I contacted the front desk at 2AM. Despite reaching out for assistance, the manager didn't extend the courtesy of a return call. Upon personally confronting the manager, I was given a promise of a refund, which, unfortunately, was never processed. I had to resort to reaching out to Expedia, the platform through which I had booked the stay, to secure my refund. It's worth noting that in an effort to seek resolution, I called the Holiday Inn customer service and corporate numbers six different times, only to be met with silence. There was a complete lack of concern shown towards my unfortunate experience, which is deeply concerning. This traumatic experience resulted not only in physical discomfort due to the bed bug bites, but also led to the loss of my personal belongings due to the risk of potential bed bug infestation. This incident reflects an alarming level of negligence on the part of the management at this Holiday Inn establishment. Potential guests, especially parents of the University of Florida students, need to be aware of the risk they undertake by choosing this hotel. Until this situation is properly addressed
Stayed 2 nights in Jul 2023

10/10 Excellent

Preston, Roanoke

Liked: Amenities
Perfect for our stay
Stayed 3 nights in Jul 2023

6/10 Okay

JEANNETTE

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

RENY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 1 night in Jul 2023

8/10 Good

jaqueline

Stayed 1 night in Jul 2023

4/10 Poor

Marc

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell throughout property
Stayed 3 nights in Jun 2023

8/10 Good

ivo

Stayed 1 night in Jun 2023

10/10 Excellent

Massiel

Stayed 1 night in Jun 2023

8/10 Good

Randall

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Jun 2023

6/10 Okay

Elaina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ladies and gentlemen, working in the hotel were very good. They were very personable, as well as professional, the condition of the hotel was very disappointing. Didn’t feel it was clean. There was paint peeling water issues as well as don’t feel that the sheets on the bed were clean. They had marks on them. And they were not from us. Not sure I would utilize this hotel again.
Stayed 1 night in Jun 2023

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location.
Stayed 1 night in Jun 2023

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, rooms need remodeling
Stayed 1 night in Jun 2023

6/10 Okay

Johnnie

Stayed 1 night in Jun 2023

8/10 Good

Josef

Liked: Cleanliness, staff & service
Older hotel, great location.
Stayed 1 night in May 2023

2/10 Terrible

ABDULJABBAR

Disliked: Cleanliness, property conditions & facilities
The hotel bathroom is old Hotel rooms are old Noise from AC No safety deposit box in the rooms Bad chemical smell in the hallways Hot water not good
Stayed 3 nights in May 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and in a convenient location. The staff are truly accommodating and welcoming. Highly recommend this property!
Stayed 2 nights in May 2023

4/10 Poor

Jacqueline

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Pool not clean at all
The Hotel is really old. The shower wall was broken (before us) and the repair was really bad and repainted. Even when the room was clean. But the pool was not, a lot of bugs in there, we cannot swim in there.
Stayed 1 night in May 2023

6/10 Okay

ALEASE

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs room renovations
From what i saw on Hotels.com it was a renovated hotel. I usually never stay a a Holiday Inn and only did because I thought it was updated. I paid 150.00 for a night and i could have stayed at a much newer hotel for the same price. The bathroom definitely needs updating and the room had an odor that smells like stake smoke to me. The ac didn't work properly and so all of the noise outside kept me up all night. I usually use the ac to down out the noise but couldn't get it to come on.
Stayed 1 night in May 2023

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Judy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Laura

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023