I sent part of this response directly to the manager:
Kiara was EXTREMELY professional and accommodating. We were checked in, offered breakfast, and felt a sense of relief after receiving a very bad experience at hotel nearby. Please know that the service Kiara provided to me and my family helped to relieve the stress and burden we received at the other hotel. Please commend her for her outstanding service.
I also want to provide accolades to Melinda, Jessica, Yasmine and Mrs. Grace. They are absolutely wonderful and always smiling when I see them. I will always choose this hotel first when I come to Gainesville.