Suite, 1 King Bed, Non Smoking | Terrace/patio
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Reviews of Stayable Select Gainesville

3.5 out of 5
Stayable Select Gainesville
2900 Sw 13Th Street, Gainesville, FL

Reviews

6.0
Rating 10 - Excellent. 171 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 199 out of 1004 reviews" "
Rating 4 - Poor. 187 out of 1004 reviews" "
Rating 2 - Terrible. 215 out of 1004 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
I called 3 weeks before my booking and confirmed that my reservation was still good. I received a confirmation from Stayable Select staff that everything was ready. When I showed up, the lobby was closed permanently. Signage pointed me to another building to check in. The place has been neglected for months. Trash everywhere. Squatters. Broken glass. No staff was answering the phones. Eventually I texted the number and received a text that my reservation had been cancelled. Absolutely horrible experience.
Stayed 7 nights in Oct 2023
Response from Mitch on Nov 5, 2023
Dear Andrea, We apologize for your canceled reservation. This property is undergoing extensive repairs and enhancements. Our guests' health and safety are our top priorities. We are sorry for the inconvenience this has caused. Thank you for choosing Stayable Suites.

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL SHUT DOWN WITHOUT WARNING
We arrived for check-in, and the hotel was completely shut down, with a security guard out front turning people away. We had to find an available hotel immediately to accommodate our family. Our family needs a refund. This put a huge strain on our vacation.
Stayed 3 nights in Oct 2023
Response from Jr on Oct 30, 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our first priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and thank you for staying with us.

4/10 Poor

Sherri

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from JR on Oct 17, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointed
Stayed here in 2017, so booked again in 2023. Our second trip was far less pleasant than our first. Totally understand that they are doing construction, but our first room had no A/C & a broken, unmade bed. So, we were given a second room. However, once moved in there, we were told we were given the wrong room. We moved all of our stuff again, only to learn it was indeed the correct room. These moves made us late to our event. Staff was kind, but unorganized & we didn't feel the price matched our experience. Won't stay here again.
Stayed 2 nights in Oct 2023
Response from Jr on Oct 30, 2023
We want to say again how sorry we are for the inconvenience this has caused you. We appreciate your feedback and to ensure the safety of our guests while providing them excellent service and pleasant stay is our top priority, Stayable Select Gainesville is now undergoing a comprehensive renovation. Rest assured that we will waive the penalty and provide a complete refund. While we strive to enhance your experience, we sincerely appreciate your patience on this. Thank you.

10/10 Excellent

Christi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is currently under construction but the rooms were very clean and comfortable. Beds were comfortable. Food at the restaurant is excellent.
Stayed 2 nights in Oct 2023
Response from Mitch on Oct 14, 2023
Dear Christi, Thank you for your positive comments. I am so glad to hear that you have a comfortable stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

6/10 Okay

Jeff

Traveled with family
Disliked: Property conditions & facilities
In need of a makeover and more staff
Stayed 1 night in Oct 2023
Response from Mitch on Oct 14, 2023
Dear Jeff, Thank you for taking the time to leave us a review. Your feedback is highly valued and will help us improve our services. This property will have a massive renovation in the next couple of days. We hope you see improvement on your next stay. Thank you for choosing Stayable Suites.

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from JR on Oct 12, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

6/10 Okay

Verified traveler

Liked: Staff & service
No-Frills Stay
This location was originally a Wyndham hotel. The room was big, and the lake view off the balcony was pretty. The hotel is now older. Our room had peeling paint, a hole in the bathroom door, missing the stopper in the sink, and teeny tiny bugs in the bathroom. Our room only had two lamps, so it was dark, but it did have a microwave and mini fridge. This is a no-frills stay - no cable, no water fountain, and no working ice maker on location. There is no front desk but a registration suite open for a short time, and no phone in your room. However, the staff is friendly, and they respond to your texts. If you want a place to run in, shower, and sleep, then this location will meet the bill.
Stayed 2 nights in Oct 2023
Response from JR on Oct 9, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 Okay

Austin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the AC was cold but everything else was pretty run down and dirty.
Stayed 2 nights in Oct 2023
Response from JR on Oct 9, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

8/10 Good

Ashley

Traveled with family
Liked: Staff & service, amenities
The staff and check in was great. My bathroom was a little dirty but for a quick stay it was ok.
Stayed 2 nights in Oct 2023
Response from JR on Oct 9, 2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terrible

Cindy

Stayed 2 nights in Oct 2023
Response from Jr on Oct 30, 2023
We want to say again how sorry we are for the inconvenience this has caused you. We appreciate your feedback and to ensure the safety of our guests while providing them excellent service and pleasant stay is our top priority, Stayable Select Gainesville is now undergoing a comprehensive renovation. Rest assured that we will waive the penalty and provide a complete refund. While we strive to enhance your experience, we sincerely appreciate your patience on this. Thank you.

4/10 Poor

Luis Alfonso, Weston

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer attention by the staff,
Stayed 2 nights in Oct 2023
Response from JR on Oct 9, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Beatriz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Curtails are in bad shape. Towels smell bad.bed sheet with stains
Stayed 2 nights in Oct 2023
Response from JR on Oct 9, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Walter

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and the property was filthy. There were bugs every where in the room and on the beds. There was no trash can. There was no toilet paper. The pipes under the sink leaked.
Stayed 1 night in Oct 2023
Response from JR on Oct 9, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Gail

Traveled with family
Disliked: Staff & service, amenities
There was no staff at check in. It was a security guard who checked us in. Then we had to pay a $100 security deposit according to the security guard. The receipt I received doesn’t say it was for a security deposit. Just left and there was no one - not even a security guard to check out. Left our keys on the counter with 20 other peoples keys and am hopeful someone will refund my security deposit. Thank goodness it’s on my credit card so I can at least dispute it. Also - the neighbors had their tv on loud all night and you could hear it in our room - kept us awake throughout the night.
Stayed 1 night in Oct 2023
Response from JR on Oct 9, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Tyler

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to three buildings to try and find check in and finally had to call the over the seas number to find where to check in at and it was very inconvenient. I walked in and the hallways were filled with fans trying to dry the doors and rooms. There was paint pilling and mold on the walls. Very disturbing
Stayed 1 night in Oct 2023
Response from Mitch on Oct 8, 2023
Thank you for taking the time to share your experience with us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excellent

Horace

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JR on Oct 9, 2023
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

2/10 Terrible

Adam

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from JR on Oct 4, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Daphne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABANDONED MOTEL THAT NEEDS TO BE REMOVED FROM EXPEDIA. I arived at 10pm to an abandoned building. Lobby was closed and looked abandoned with a sign to go to back of building for check-in. Arrived at said building to a utility closet door that was also closed with a phone number to call for check-in. No one answered the phone. Guy sitting in his car doing drugs just staring at us while we were in the back of a sketchy abandoned building in the dark. Felt very unsafe and didnt want to risk my life standing their spamming their phone hoping they will answer so i can check in. They also texted me on my personal cell as soon as i made the booking a link for credit card payment of $100 separate from Expedia. I never made the payment as i thought it was sketch and would rather pay deposits in person. I felt very unsafe and would rather sleep in my car then this place. Expedia never issued me my refund. I rather lose $60 then stay here and risk getting murdered or robbed. DO NOT STAY. IT IS A SCAM!
Stayed 1 night in Sep 2023
Response from JR on Sep 30, 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Poor

Darin

Business traveler
Disliked: Cleanliness, property conditions & facilities
Never again.
Wouldn't ever stay here again at half the cost. Nice lady at "desk" (which was a guest room), but the property itself is very substandard. Have to leave a deposit (you get a text about an hour before you check in). It is extended housing for some community members, smells of smoke in the hallway and one long term renter filled us in on all of the "be careful" issues. Have photos of a dry rotted lamp shade, an AC unit off its base, base board stains, black mold on the door frame and the view outside our balcony (overflowing dumpsters). Reviews were promising, but the reality is that it isn't a place you want to stay. Couple of positives - bathroom was clean and up to date and the beds/linens seemed clean.
Stayed 1 night in Sep 2023
Response from JR on Sep 27, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Simone

Stayed 1 night in Sep 2023
Response from JR on Oct 15, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from JR on Sep 27, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
100 PERCENT GARBAGE
This hotel is apparently under renovation. They didn’t have anyone available at the check in desk. Doors were locked everywhere. Finally had a door unlocked for us to check in, only to have the one person managing check ins to abruptly leave to meet the fire department outside because fire alarms were going off everywhere in the facility. Once the individual returned and apologized we said there was absolutely no way we were checking in to this hotel. There were four other persons that had already checked in who came to get a refund and leave. DO NOT ever stay at this place!!! Don’t be cheap like I was trying to be. It is an unsafe place to stay on so many levels!
Stayed 1 night in Sep 2023
Response from JR on Sep 25, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

4/10 Poor

Braulio, Miami

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is under construction it took 3 rooms before one was acceptable and normal. First on had no AC sliding glass door and bed was broken still under construction. 2nd room was occupied. 3rd room was clean cold AC and all doors locked Staff was very nice and tried their best to find resolution.
Stayed 1 night in Sep 2023
Response from JR on Sep 25, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

john

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel.
This hotel is nothing like the pictures on website. It is disgusting. Please spend the few extra dollars and go to another one. We had bad bed bugs and ants and roaches throughout our room and no one to complain too. There was not any employees present unless in the morning. Ridiculous hotel.
Stayed 1 night in Sep 2023
Response from JR on Sep 24, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from JR on Sep 27, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Alison

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in my first stay with this place
Our stay wasn’t what we wanted. The hotel is still being put together. Office stays closed. It took us an hour to check in. We didn’t get the room we booked. Then when we get into the room the balcony door doesn’t lock. The room had dead ants everywhere even in the bed. When we went to let the front office know about the room. They said there was nothing they could do.
Stayed 1 night in Sep 2023
Response from JR on Sep 24, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Julie

Traveled with group
Disliked: Staff & service, property conditions & facilities
Do not stay here.
When the fire alarm went off, there was no management to come and speak to the guests, my room door would not lock and could not be locked, the safety lock on the top of the door was not functional, there was no hot water in the sink, and no trash cans. No management on property. No one answered my multiple calls to the published number or called back when I left messages.
Stayed 1 night in Sep 2023
Response from JR on Sep 24, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Fire code violations galore. Illegal locking of emergency and fire exits throughout building. Padlocks on fire egress doors. Huge safety issue and fire code violations.
Stayed 1 night in Sep 2023
Response from JR on Sep 24, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Kareese

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This has o be the worse hotel I have ever stayed please if you can avoid this place please do so my room tv does not work they told me my room did not come with a iron I’m thinking of biting the bullet and going to another room doesn’t look very clean the front desk lady was the only highlight here she was very nice but other than that don’t come here take heed
Stayed 1 night in Sep 2023
Response from JR on Sep 24, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

4/10 Poor

Drew

Stayed 1 night in Sep 2023
Response from JR on Sep 24, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID
I wasn't even going to review them because I dont like being negative in general, so writing a negative review isnt my style BUT then I checked my account and they charged me an extra $25 for checking out LITERALLY 3 MINUTES after 11am... How petty can you get! So for that, I will give my honest review: This place is extremely poorly run. Three individuals run everything from cleaning rooms to checking in guests. They were rude and keep you LOCKED OUTSIDE THE BUILDING/LOBBY until 4pm check-in time. The room was disgusting! Hairs everywhere, food/drink stains on the floor, NO HOT WATER, very few towels. Probably the worst hotel I've ever stayed at - and I travel fairly often. Attempt to stay anywhere in Gainesville except here. The lady who worked the front desk (and her apparent boyfriend) were courteous and seemed to be hard-working - I suggest that they look for jobs somewhere else in the hospitality industry. In short, this place is a dump.
Stayed 1 night in Sep 2023
Response from Jr on Sep 20, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Steven

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JR on Sep 18, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

4/10 Poor

Nikki

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When arriving no one was at Desk, Maintenance Man had to call and have someone come in. Tried to charge me full amount again when I had booked I was required to pay already and they were unable to find that information. There were Roaches on floor dead and alive. Very disappointing stay.
Stayed 2 nights in Sep 2023
Response from Mitch on Nov 7, 2023
We're sorry to hear that there were roaches in your room. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services.

2/10 Terrible

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. No one there to check in. Black mold! Should be condemned. Shame on expedia for offering this hotel
Stayed 2 nights in Sep 2023
Response from Jr on Sep 18, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Poor

Danny

Disliked: Staff & service, property conditions & facilities
No one to check you in at office but 4-6pm room needed to be swept and mopped piled up dirt at entrance of building 2000 bag of trash sitting in the hallway of floor 4
Stayed 1 night in Sep 2023
Response from JR on Sep 18, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

OSHAY

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. Rooms were dirty, bugs in rooms. They charge you for clean towels the next day or give you the option to wash them in a laundromat. No trash cans in the room. I paid for a King bed, they put me in a double queen and said they ran out of Kings. Attendant told me I could get a King the next day. When I went to get it nobody was at the desk and they texted back saying they didn't have a King room. Given a decision to stay here or in your car. Stay in your car.
Stayed 2 nights in Sep 2023
Response from Jr on Sep 17, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Poor

RICHARD

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
VERY DISAPPOINTING FOR A HOTELS.COM HOTEL.
There was no toilet paper! There was no trash can! There were no black-out drapes - with outside lighting shining thru shears all night long!
Stayed 1 night in Sep 2023
Response from Jr on Sep 18, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. We always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Orlando

Disliked: Staff & service, property conditions & facilities
UnStatayble!
No notice that hotel was going through renovations. No lobby attendant. Keys did work on door due to low battery! No comforter cover.. just bed sheets.. seriously?! Disorganized atmosphere. Sink hot faucet could not be used. Freezer in serious need of defrosting.
Stayed 1 night in Sep 2023
Response from Jr on Sep 17, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 Okay

Audrey

Business traveler
Liked: Room comfort
Disliked: Staff & service
Stayable...it is...
When we arrived, the place was quite dirty and vermin was evident everywhere. We soon were introduced to Clara and her staff, who proceeded to clean up the place, making the visible housekeeping evident. If you stay longer than one week, no new linens nor housekeeping is provided, except for a fee. The water kept going cold, and we had to wait two to three days for it to be fixed; it kept happening the entire two months we stayed. The pressure, however, was fantastic! There were problems with leaking water from the room above us, and we kept losing the internet. There was front desk staff only between the hours of four and six, which makes it quite the challenge to check-in, out, or extend. Each time you extend your stay, you are charged a one-hundred dollar deposit, which is never returned. The laundry facilities are non-existent, as are any public restrooms. You must remove your trash from your room and take it to the dumpster at the edge of the property, which is a bit of a walk, but made for daily exercise. Early on, the people staying were very inconsiderate of others as far as noise levels go, however, as our stay progressed, a more civil group of people began to register as guests. Rather expensive for what they (don't)offer, however I hope they can fix this place up because the location is perfect, the building is sturdy, and the staff is pleasant and responsive, once you can get a hold of them!
Stayed 5 nights in Aug 2023
Response from JR on Sep 14, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty Hotel in Gainesville
The room was disgusting. Dead bugs floated out of the drain in the shower. The floor was dirty throughout the entire room. The chair had stains on it and was sticky. Stains on the curtains. Dead bugs on the bathroom wall. The door frame going into the room was loose. Looks like the door had previously been kicked in. Went to check out and no one was in the office, tried calling and no one answered. Called the stayable select main number as was advised to slide the key under the door and they would check me out. Got a call 2 hours later to confirm my request to stay an additional day. Advised them that I had checked out and would not be back. I had additional reservations for this hotel but after this I changed them. I have no plans of ever going back to this place.
Stayed 2 nights in Sep 2023
Response from JR on Sep 11, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Poor

Loisset

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from JR on Sep 12, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

8/10 Good

George C

Disliked: Staff & service, property conditions & facilities
No working tv. Unmanned front desk
Stayed 4 nights in Sep 2023
Response from JR on Sep 10, 2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable and Disgusting
This hotel is uninhabitable, smelly sheets, dirty room, no front desk, they are locked behind a door that they don't open. There is a phone number to call them, they do not answer. The building is under construction and they shouldn't be renting rooms. It was the most disgusting place I've ever stayed at.
Stayed 3 nights in Aug 2023
Response from Jr on Aug 21, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying

2/10 Terrible

Satish

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised there is no Hotel
There is no Hotel in this location and I booked for 6 nights. It is one of my worst experiences in my hotels.com
Stayed 6 nights in Aug 2023
Response from JR on Sep 3, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Silvia

There was no reception at all. Room smelled like cigarettes and was dirty. Bed sheets smell like man’s perfume mixed with cigarette. Loud people around room. This is a rental unit, not a hotel at all. Many people live in the property. Room was dirty. I did not sleep there. I booked another hotel and got my things from the room. Did check out the morning after. Did not even want to stay the two nights I had paid for, REALLY REALLY BAD. Do not book this hotel.
Stayed 2 nights in Aug 2023
Response from MS on Aug 13, 2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

4/10 Poor

Sheila

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked here often. I always have to clean before I can get comfortable. The last time I booked. Whenever I arrive the security guard tried to help check in but no success. I lost my money and had to book another hotel which was amazing Hom Suite
Stayed 3 nights in Jul 2023
Response from Jr on Jul 30, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. Additionally, we always look into the expressed concerns because it is our top priority to ensure the safety of our guests. Thank you for staying with us.

2/10 Terrible

Aristides, Miami

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary bad.
Stayed 4 nights in Jul 2023
Response from Jr on Jul 30, 2023
Thank you for reporting this issue. We would like to look into it – could you please DM us more details? Apologies for any inconvenience caused.

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a joke! The main building is closed for renovations and had a make shift check in area that’s only open 4-6pm, had to track down girl to check in, hallways stunk, trash piled by elevator, elevator smelled of body waste and mold, room was filthy, a/c was dirty, no coffe in rooms, the pics showing hotel are over 6 years old when it was a different hotel chain. Because I booked cheaper rate was not given any refund and I didn’t stay over 20 mins.
Stayed 5 nights in Jul 2023
Response from J. on Jul 25, 2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 Terrible

David

Stayed 2 nights in Jul 2023
Response from Jr on Aug 14, 2023
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right.