Outdoor pool

Reviews of Sleep Inn & Suites University/Shands

2.5 out of 5
Sleep Inn & Suites University/Shands
4110 SW 40th Boulevard, Gainesville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1005 reviews" "
Rating 8 - Good. 294 out of 1005 reviews" "
Rating 6 - Okay. 95 out of 1005 reviews" "
Rating 4 - Poor. 53 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jun, Merritt Island

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well kept!
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Jun,We are delighted to hear that you found our hotel clean and well maintained. Our team works hard to ensure a pleasant stay for all our guests. We appreciate your positive feedback and hope to welcome you back in the future.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Joel, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Hotel was quiet. It was great to have breakfast included.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Sofia,We are delighted to hear that you found our rooms clean and comfortable, and that you enjoyed a quiet stay with us. We're glad you appreciated having breakfast included during your visit. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

F

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom sink was terribly clogged. Coffee was awful. It tasted like dishwater and I could not drink it. The only good thing about breakfast was the waffles which you could make yourself and were hot. The sausages snd the biscuits were cold. Eggs were warm. Overall bad breakfast. Check in staff was friendly. Room did not feel very clean especially after the clogged sink. Bathtub was rusty .
Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello F,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all guest comments seriously and will share your review with our team for further review. Your insights are valuable for our continuous improvement.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!! Staff was friendly and went above and beyond. Bed was super comfy!
Stayed 3 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Melissa,We are delighted to hear that you enjoyed our breakfast offerings, found our staff friendly, and had a comfortable rest in our beds. Guest feedback is invaluable to us, and we appreciate your kind words.

10/10 Excellent

Curt, ESTERO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to access. Staff was fantastic. Hotel is very clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Curt,We're delighted to hear that you found our hotel convenient and our staff exceptional. It's great to know that you found our cleanliness up to your standards. Your kind words mean a lot to us. Thank you for sharing your experience with us.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, free cookies and popcorn
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Yi,We're delighted to hear you appreciated our friendly staff and complimentary snacks during your stay. Your positive feedback is greatly valued and we hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

Charlie, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Charlie,Thank you for choosing to stay with us! We are thrilled to hear you had a wonderful experience during your time at our hotel. If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Yu-chun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, nice accommodation with popcorn, cookies, coffee and tea with lemon juice and honey
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Yu-chun,We appreciate your positive feedback and are pleased to hear you enjoyed the amenities provided during your stay. Our team works hard to ensure a comfortable experience for all guests. Should you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location good value
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello jaime,We appreciate your feedback on the convenient location and value provided during your stay. Thank you for taking the time to share your experience with us.

8/10 Good

Stephen, Defuniak Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They bathroom floor was sticky when walking on it.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Stephen,We regret to hear about your experience. Your feedback will be shared with our team for further review and improvement. We strive to provide a comfortable stay for all our guests and apologize for any inconvenience caused.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service staff receptionist was great.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Robert,We're delighted to hear that you had a positive experience with our receptionist. Our team is dedicated to providing excellent service to all our guests. If there is anything further you would like to share about your stay, please feel free to contact us directly.

6/10 Okay

Carl

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Carl,We appreciate you choosing to stay with us. Should you wish to share any feedback from your recent visit, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Eric,We are thrilled to hear you had a wonderful experience at our hotel! We look forward to welcoming you back in the future for another fantastic stay.

10/10 Excellent

Aneal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Five stars.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Aneal,We appreciate your positive feedback and are delighted to hear you had a great experience at our hotel. Thank you for rating us five stars! Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a good nights rest. Perfect pit stop!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Carol,We are delighted to hear that you found our hotel to be ideal for a good night's sleep during your stay. Thank you for choosing us as your pit stop, and we hope to welcome you back for another restful experience soon.

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable mattress and clean bedding
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Lin,We are pleased to hear that you found our mattresses comfortable and bedding clean during your stay. We strive to provide a relaxing environment for all our guests to enjoy a restful night's sleep. Should you have any other feedback or require further assistance, please feel free to reach out to us directly.

8/10 Good

Stephen, Defuniak Springs

Business traveler
Liked: Cleanliness, staff & service
Rooms are being updated. A/C Heater are being replaced as I'm here.. Bathroom fixtures are outdated. This is my second time staying at the hotel in a gap of 30days. Very close for shopping and restaurants. And the local hospitalsi including the VA
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Stephen, We appreciate your feedback regarding your recent stay, including the ongoing updates in the rooms. Our location near shopping, restaurants, and hospitals aims to provide convenience to our guests. We value your continued patronage and hope to welcome you back in the future.

10/10 Excellent

Yolla, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service
Definitely need to update the inside. The carpets are old, replacing them maybe Nx adding a coat of paint. Assure there are no leaks anywhere as a moldy smell was in the halls, despite the damp rid. The staff…. Excellent humans and helpful
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Yolla, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We will certainly take your suggestions into consideration for future improvements. Guest satisfaction is our priority, and we strive to provide a comfortable experience for all our visitors.

2/10 Terrible

Gerald

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Gerald, We are disappointed to hear that your experience did not meet your expectations. Please feel free to contact our team directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues.

10/10 Excellent

Dennis M

Great room for the price!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Dennis M,We appreciate your positive feedback on our room rates and are delighted you found value in our accommodations. Your satisfaction is our priority. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay and safe
Stayed 1 night in Jan 2024
Response from Manager on Mar 9, 2024
Hello Brenda,We are pleased to hear that you had a good and safe stay with us. Your feedback is valuable and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get a great room here after a terrible experience at another hotel. Our trip was saved because of Sleep Inn. Thanks
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello kelly,We are pleased to hear that you enjoyed your stay at Sleep Inn and that we could provide you with a comfortable room. We value your feedback and hope to welcome you back in the future.

10/10 Excellent

Russell A

Traveled with family and small children
Liked: Amenities
Nice and clean and great breakfast
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Russell A,We are pleased to hear that you found our hotel nice and clean and enjoyed our breakfast offerings. Your feedback is valuable to us, and we appreciate your positive comments. Thank you for choosing to stay with us.

6/10 Okay

Nancy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Property smelled terrible, room not serviced for overnight stay. Not high quality.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Nancy, We apologize for any inconvenience caused during your stay. Your feedback will be shared with our team for improvement. We encourage guests to reach out to us directly with any concerns so we can address them promptly. Thank you for your comments.

6/10 Okay

Joanne, Wellington

Traveled with family
Disliked: Staff & service
Left a cooler bag in the refrigerator and went back an hour later to ask and they just said it was thrown out without even checking.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Joanne, We apologize for any inconvenience caused by the disposal of your cooler bag. We recommend contacting our management team directly for further assistance with this matter.

10/10 Excellent

Charles, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fresh popcorn and treats available at check in. Tool was nice and clean
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Charles,We are delighted to hear that you enjoyed the fresh popcorn and treats during your stay with us. Our team works hard to maintain a clean and welcoming environment for all our guests. If you have any further feedback or questions, feel free to reach out to our management team.

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The Sleep Inn is convenient to Shands Hospital. The property was clean and breakfast was great. Could use some updates but overall would definitely stay there again and recommend to others.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Stacy,We appreciate your positive feedback on our cleanliness and breakfast offerings. Your recommendation means a lot to us as we strive to provide a comfortable stay for all our guests. Thank you for choosing Sleep Inn, and we look forward to welcoming you back in the future.

8/10 Good

Susan

Business traveler, Traveled with partner
Price
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Susan,We appreciate your feedback on the pricing at our hotel. Should you have any pricing concerns, we recommend contacting our management team directly for further assistance. Thank you for sharing your experience with us.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our stay. The room was excellent and the staff was very nice and great to deal with. The breakfast was very good as well . We will stay there again in the future
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello john,We are delighted to hear that you enjoyed your recent stay with us! It's wonderful to know that you found our rooms excellent, our staff accommodating, and our breakfast satisfying. We look forward to welcoming you back for another enjoyable visit in the future.

10/10 Excellent

Yanet

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the room were clear
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Yanet,We appreciate your kind words about our friendly staff and clean rooms. If there's anything else we can assist you with, please don't hesitate to contact us.

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snacks, early breakfast, 24 hour coffee, friendly, and clean!
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Jim,We are delighted to hear that you enjoyed our snacks, early breakfast, 24-hour coffee, friendly service, and cleanliness during your stay with us. Your positive feedback is truly appreciated and we hope to welcome you again in the future.

6/10 Okay

Kali

Traveled with group
Liked: Staff & service
Okay for a short stay. Hotel is older and it shows. The beds were clean and comfortable. Breakfast has a decent spread. Overall for the reasonable price, can’t complain
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Kali,We appreciate your feedback on your recent stay with us. We're glad you found the beds comfortable and enjoyed the breakfast offerings. Should you have any concerns or need further assistance, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Dairon

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Dairon,It is wonderful to learn that you enjoyed your stay with us! Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Brandi,Thank you for your kind words about our staff. We pride ourselves on providing exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person at check in was very helpful and pleasant
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Virginia,Thank you for your positive feedback about our helpful and pleasant check-in staff. We strive to provide exceptional service to our guests and we're glad that we met your expectations. Your kind words will be shared with our team and it would be a pleasure to welcome you back in the future.

10/10 Excellent

Patricia, St. Augustine

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Patricia,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, the room was very nice, quiet, clean, and spacious. Breakfast is fair. Overall it was a great deal for the price.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Lucas,Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location, friendly staff, and well-maintained rooms. We appreciate your feedback and will take note of your comments regarding breakfast. We strive to provide a great experience at a great value, and we're glad we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and breakfast at a good price. Would stay there again.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Jack,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms and breakfast to be to your liking. We look forward to welcoming you back in the future for another great experience.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff. Big room with everything you need!
Stayed 1 night in Feb 2024
Response from Manager on Feb 2, 2024
Hello Diane,Thank you for taking the time to share your positive feedback regarding our clean facilities and helpful staff. We strive to provide excellent service and comfortable accommodations to all our guests. We're delighted to hear that you enjoyed your spacious room equipped with all you needed. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, clean
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Benjamin,Thank you for your kind words about our hotel. We are delighted to hear that you found our place clean and well-maintained. It's always our priority to provide a pleasant and comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Bruce Alan

Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Bruce Alan,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating. Should you have any further feedback or comments to share, please feel free to reach out to us directly. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Parker

Stayed 1 night in Jan 2024
Response from Manager on Mar 20, 2024
Hello Parker,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional experience.

8/10 Good

Helen Lynn, Chattanooga

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the only problem was that the first room i was assigned smelled odd.. but the staff was very accommodating and moved me to another room which was fine…..
Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Helen Lynn,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the initial room odor, but we are glad to hear that our staff was accommodating and promptly addressed the issue by moving you to another room. We appreciate your understanding and hope that the rest of your stay met your expectations.

10/10 Excellent

Cesar

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Cesar,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Petra B, Nacogdoches

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and uncomplicated
Stayed 3 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Petra B,Thank you for sharing your experience at our hotel. We are glad to hear that your stay was easy and uncomplicated. We strive to provide hassle-free accommodations for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Cindy,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and are delighted to know that we met your expectations. We look forward to welcoming you back in the future!

6/10 Okay

Darren

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Darren, We appreciate you taking the time to rate our hotel. If there were any issues during your stay, we encourage you to reach out to us directly so we can address them and ensure a better experience in the future. Thank you for staying with us.

2/10 Terrible

Logan

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Logan, We're sorry to hear that your experience at our hotel wasn't up to your expectations. We encourage you to reach out to our team directly so that we can address any concerns you may have had during your stay. We appreciate your feedback and we strive to provide the best possible experience for all of our guests.

6/10 Okay

Kelsey

Traveled with family
Disliked: Staff & service, amenities
Nobody came to the front desk when I was standing there waiting, no bell.
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Kelsey, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address this with our front desk team to ensure prompt assistance is provided to all guests in the future.