Bar (on property)

Reviews of Best Western Prairie Inn & Conference Center

3 out of 5
Best Western Prairie Inn & Conference Center
300 South Soangetaha Road, Galesburg, IL

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 556 reviews" "
Rating 8 - Good. 217 out of 556 reviews" "
Rating 6 - Okay. 97 out of 556 reviews" "
Rating 4 - Poor. 45 out of 556 reviews" "
Rating 2 - Terrible. 32 out of 556 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

mary grace

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Should be renovated
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Mary Grace,We appreciate your feedback and take all guest comments seriously. While we understand your concerns regarding the need for renovations, please know that we continuously strive to maintain the highest standards of comfort and cleanliness throughout our property. Renovation plans are carefully considered, and your input helps us in our ongoing efforts to enhance the guest experience. We hope you'll consider staying with us again in the future to witness our improvements firsthand.

6/10 Okay

Maureen

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in was a nightmare. The rest was mostly great. The good: I traveled solo with two toddlers. It was safe, quiet and the cleaning staff was really sweet and conscientious. The breakfast was good with both hot and cold items and a good variety! The bad: I had two toddlers and the website said there was an elevator. Despite having booked months in advance and arriving at 3:30pm (check-in was 3:00pm), there were no clean rooms available on the wing where the elevator was working. The check-in gal said she'd call housekeeping to see if there were any clean rooms in the wing with the elevator but she didn't call right away and opted instead to check in two more, separate individuals without kids in tow while I circled the lobby in the stroller hoping mine would be content while she sorted out the room situation. After waiting past their patience, they began to scream and meltdown (we'd been driving all day), only for her to call and find out there were still no clean rooms and I was forced to carry all our luggage (including all the gear for toddler sleep) along with two kids, by myself up and down the stairs. I was sweating! Also, the pool was pretty cold. We swam bc the toddlers really wanted to but it took some willpower to muster through staying in the frigid water. The carbon monoxide detector wasn't working (probably battery dead). I let the front desk know. Also, I always travel with my own bc this is a huge gap in safety at hotels nationwide & globally.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 13, 2024
Hi Maureen! Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you faced at check-in and the inconvenience with the elevator situation. We're glad to hear that you found our staff friendly and the breakfast enjoyable. We appreciate your patience and understanding, especially traveling with little ones. Your comments about safety and guest comfort are invaluable, and we'll address them to ensure a smoother and more accommodating experience for all our guests. We hope to have the opportunity to welcome you again and provide a better experience.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Carpet was pretty worn, wanted to charge extra for service dog.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi John,We're genuinely sorry to hear about your experience with the carpet in your room and any inconvenience caused. Our team works diligently to maintain the highest standards of cleanliness and comfort throughout our hotel, and we regret that we fell short of your expectations in this regard. Regarding the pet fee, our policies are in line with industry standards and are designed to ensure the comfort and safety of all our guests. However, we appreciate your feedback and will certainly take it into consideration as we continuously strive to enhance our services and facilities.

2/10 Terrible

Jennifer, Chicago

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had booked/requested a second-floor room and ended up in the first floor room that was handicap accessible, which we do not need. It was possibly the worst room in the hotel next to the elevator and parking lot access door, with a door outside to the hallway that slammed loudly every time someone would come in and out of the corridor. The room was definitely not soundproof as we could hear people using the bathrooms in their rooms around us, the ice machine beeping, and anyone talking in the hallway We also had intense highway noise and a parking lot right outside our window. The hotel is very rundown. Our room itself had a very dirty bathroom with hair in the shower floor and a dirty ceiling. The carpet in the room was very dirty The microwave was very smelly inside and the plate was not the correct plate so it could not be used. The lightbulbs in the room were very jarring to the eye with super bright fluorescent bulbs, I asked to move rooms, but the hotel said that they could not because it had been booked through a third-party and that they were sold out. I’m not sure if this was true. All of the toiletries in the room were made with a nut oil (afghan) and one of our travelers is extremely allergic to nuts. Do better Expedia. Do better Best (WORST) Western.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Jennifer,We deeply regret to hear about your disappointing experience during your stay at our hotel. Our primary goal is to ensure all guests have a comfortable and enjoyable stay, and it is disheartening to learn that we fell short of meeting your expectations. We sincerely apologize for any inconvenience caused by the room assignment and the issues you encountered, including the noise disturbances and cleanliness concerns. Please rest assured that your feedback has been shared with the relevant departments for immediate attention and improvement. We strive to provide a pleasant stay for all guests, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience.

2/10 Terrible

Trisha

Traveled with partner
Disliked: Amenities, property conditions & facilities
The staff was very disrespectful and rude.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Trisha! We apologize for the disrespectful and rude behavior you experienced from our staff. This does not reflect the level of service we aim to provide to our guests. Your feedback is important to us, and we take it seriously. We will address this issue with our staff to ensure that such incidents do not occur in the future. If there's anything specific you would like to share about your experience or if there's anything we can do to make it right, please feel free to let us know. We value your input and strive to improve based on our guests' feedback.

4/10 Poor

Nourreddine

Traveled with family
Disliked: Staff & service, amenities
The hotel wasn't bad but the front desk employee was very hard to understand her English. Also i want to take a shower in the morning but it was no shampoo no body wash no conditioner all the bottles were empty so i didn't like at all and skipped my shower. Breakfast was very limited not a lot of choices.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Nourreddine, We appreciate you sharing your experience with us. We value all feedback as it helps us improve our services. Your comments regarding the language barrier and amenities in the room have been noted. Guest satisfaction is our top priority, and we strive to meet expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Leon

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Leon,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Rosemarie

Liked: Amenities, property conditions & facilities
Great stay. Nice pool.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Rosemarie,Thank you for sharing your positive feedback! It's great to hear that you enjoyed your stay and had a good experience at our pool. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

8/10 Good

charles, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 13, 2024
Hi Charles,We appreciate your positive feedback regarding our hotel's value proposition. Our team works diligently to provide an affordable yet comfortable experience for our guests, and we're pleased to hear that you found our pricing reasonable. We take pride in offering a range of amenities and services to ensure a satisfactory stay without compromising on quality. Your acknowledgment of the value we provide motivates us to continue delivering exceptional service to all our guests.

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mirna,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience. We hope to welcome you back again in the future for another excellent stay.

6/10 Okay

Kay

Traveled with partner
.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Kay, We apologize for any inconveniences you may have encountered during your stay. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We encourage you to contact our management team directly to discuss your experience further. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Barry,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room was clean and modern. The was no musty smell. The have dispensers of shampoo, conditioner and shower gel in the shower.
Stayed 1 night in Nov 2023
Response from NP on Nov 29, 2023
Thank you so much for sharing positive review. We appreciate your business and would be looking forward to host you again.

10/10 Excellent

Sierra

Stayed 7 nights in Nov 2023
Response from Guest Relations Management on Dec 21, 2023
Hi Sierra! We're thrilled to receive your 5 out of 5 rating for your recent stay! It's our goal to provide top-notch service, and we're delighted to see that reflected in your feedback. If there are any specific aspects of your stay that stood out to you or if there's anything we can do to make your future visits even better, please let us know. We appreciate your support and look forward to welcoming you back for another wonderful experience.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for the price.
Excellent motel. Very clean. Great water pressure in the shower, which is important to me. Very enjoyable stay.
Stayed 1 night in Nov 2023
Response from NP on Nov 27, 2023
Thank you for the positive review. We appreciate you choosing to stay with us and would see you again.

2/10 Terrible

Jace

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from NP on Nov 18, 2023
We apologize for the inconvenience! We will share the feedback with management.

8/10 Good

mary grace

Traveled with family
Liked: Cleanliness, staff & service
improve bath tub/shower
Stayed 3 nights in Nov 2023
Response from Nick P on Nov 15, 2023
Thank you so much for your review. We will take your feedback and implement it to improve yours and other guests experience!

4/10 Poor

Hilary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The electric outlets didnt work on 1 wall. The soap dispenser was empty. The patio door was falling apart, and the outside entrances were not locked.
Stayed 1 night in Nov 2023
Response from Nick P on Nov 14, 2023
Hello Hilary,Sorry about your experience. We will consider your feedback and will try to improve future. Thank You

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop
For an older hotel it was in excellent condition! The staff were amazing. The place was very clean. The bar/restaurant is currently not open.
Stayed 1 night in Nov 2023
Response from Nick P on Nov 14, 2023
Thank you for sharing your experience. We are glad that you enjoyed your stay.

4/10 Poor

Don

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We booked mainly for the pool because we stayed here before. Desk clerk said it was open it wasn’t. It was out of order. They wouldn’t compensate because we booked through Expedia. They said Expedia put us in a wheelchair accessible room by mistake. The restaurant was closed. Not going back or using Expedia again.
Stayed 1 night in Nov 2023
Response from Nick P on Nov 14, 2023
We apologize for inconvenience that we may have caused during your stay. We will pass on the feedback to the management and will try to make sure we improve for future reference!

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nick on Nov 7, 2023
It is great to see you enjoyed your recent stay, Kenneth! We thank you for the positive rating and hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and cozy room. After a very long day of driving, we appreciated a comfortable bed and a super clean room. It was nice to have a fitness rom to work out on the morning before getting in the car all day. Breakfast was perfect.
Stayed 1 night in Nov 2023
Response from Management on Nov 7, 2023
To see that we were able to provide our guests with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing your great rating!

4/10 Poor

Michael

Traveled with family
Disliked: Staff & service, property conditions & facilities
Check the prices on other days.
Very outdated. Was desperate for a room for our families and got price gouged for over 200 dollars. The place was empty. Yet got told it was one of the business weekends. The parking lot was empty, it's was silent. Any one knows that packed parking lots on a busy weekend at a hotel is chaos. Rooms were outdated, barely could get the showers to turn on the equipment was so old. The person that checked us in said that there were couches in the business class rooms and there wasn't. You pay extra for business class. They didn't have any trundles. One of the kids slept in the chair that was where a couch was supposed to be. I checked bookings for the same rooms on Thanksgiving and Christmas. 98$. Both business class rooms every time came out as a little over 200 dollars. Our bill for two rooms was over 500 dollars. A bed with a chair and a fridge. Caveat Emptor indeed.
Stayed 1 night in Oct 2023
Response from Management on Nov 7, 2023
On behalf of our entire team I apologize for this issue. We will try to improve in future for other guest!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and the staff was very nice and helpful.
Stayed 1 night in Oct 2023
Response from Nick P on Oct 31, 2023
Colleen, Thank you for your reviews. It is such a joy to see that you had great stay at our property and we will try to always go above and beyond for our customers!

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Thank you for your reviews. It is such a joy to see that you had great stay at our property and we will try to always go above and beyond for our customers!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away place
Very nice stay. Clean and updated.
Stayed 1 night in Oct 2023
Response from Nick on Oct 12, 2023
Hello Charles,It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veey nice, carpet a bit qoen, AC unit hqs slight s
Stayed 1 night in Oct 2023
Response from Nick P on Oct 12, 2023
To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We cannot wait to serve you again!

10/10 Excellent

Gigi

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nick P on Oct 12, 2023
Hello Gigi,Thank you for being a guest with us and for taking time to share your rating. We hope to earn your business again when you return to the area!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean with an excellent breakfast!
Stayed 1 night in Oct 2023
Response from Management on Oct 8, 2023
Thank you Roberta!

4/10 Poor

Kenneth

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on Sep 22, 2023
On behalf of our entire team I apologize for not exceeding your expectations. Your feedback is very important and I would to discuss the issues with you.

8/10 Good

Shelby

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night while visiting my son in Monmouth. We literally stayed long enough to shower abd sleep.
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Thank you for staying with us!

10/10 Excellent

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull shower had a lot of pressure
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Thank you for staying with us!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Expansive area.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Thank you for leaving a review.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Thank you for leaving a review. We hope to meet all your expectations on your next visit.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this place every year on my way to Sturgis and enjoy it. Better experience this year than last, not that last was bad, but have improved.
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Thank you for staying with us again. We are glad that this stay was better than your last and we hope to keep improving.

6/10 Okay

Dennis

Traveled with family
Liked: Cleanliness, staff & service
Shower faucet was difficult to pull open. Needs to be replaced or made easier to pull!
Stayed 1 night in Jul 2023
Response from Manager on Jul 17, 2023
Thank you for staying with us and letting us know about the shower.

10/10 Excellent

Alexejew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Stayed 1 night in Jul 2023
Response from Manager on Jul 17, 2023
Thank you

8/10 Good

mary grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
quiet and clean at reasonable prices
Stayed 3 nights in Jul 2023
Response from Manager on Aug 25, 2023
Thank you for staying with us. We appreciate the review.

2/10 Terrible

Denise

Traveled with family
Disliked: Staff & service, property conditions & facilities
Although we arrived early staff was not accommodating. Claimed there were no rooms available yet although the parking lot was empty and it was one hour after checkout basically was told to come back at check in. We decided not to even stay there and drive back home
Stayed 1 night in Jul 2023
Response from Manager on Jul 6, 2023
We apologize for not being able to accommodate you for early check-in. When we have a full house check out we can not do early check-in.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet property
Stayed 1 night in Jun 2023
Response from Manager on Jul 6, 2023
Thank you

8/10 Good

Christopher

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Manager on Jun 23, 2023
Thank you for staying with us.

10/10 Excellent

RaeAnne

Liked: Cleanliness, staff & service, property conditions & facilities
very clean, helpful front desk
Stayed 1 night in Jun 2023
Response from Manager on Jun 23, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jul 17, 2023
Thank you

6/10 Okay

Ruth, Seal Rock

Traveled with partner
Disliked: Property conditions & facilities
Front desk unwelcoming, unprofessional, and certainly was more interested in training a colleague than in getting us checked in after our long day of travel. It took nearly 10 minutes and we had even prepaid. Nearest restaurant was at least a mile or 2 away and the onsite food at this conference center is only a bar with super-limited pubfare. I suggest come prepared if you must stay here at this very dated older property that appears pretty run down.
Stayed 1 night in Jun 2023
Response from Manager on Dec 23, 2023
Hello Ruth, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced during check-in. Our team strives to provide efficient service, and we will address this with the front desk staff to ensure a more welcoming experience for our guests. We understand your concerns about the dining options and will take your suggestions into consideration for future improvements. We appreciate your feedback and hope you had a pleasant time exploring the area.

2/10 Terrible

Kimberly

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
When the rooms were not cleaned, I did not complete my stay.
Stayed 3 nights in Jun 2023
Response from Manager on Dec 23, 2023
Hello Kimberly, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional housekeeping services, and we're sorry if this was not up to our usual standards. We value your comments and will share them with our team to improve our services. Please feel free to contact our management if you have any further concerns.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Thank you for staying with us.

8/10 Good

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staying here was like a blast from the past. Not your typical interstate hotel, seems like families really enjoy staying there. Very busy hotel, pool. That said it was loud. We could hear everyone in halls and neighboring rooms--including vomiting at 2am. We were very happy with staff. If you stay there, check out the orange cup coffee shop down the road for coffee and breakfast.
Stayed 1 night in May 2023
Response from Manager on Dec 23, 2023
Hello Rachael,Thank you for taking the time to share your experience with us. We're glad to hear that you found our staff to be accommodating during your stay. While we strive to provide a family-friendly atmosphere, we apologize for any noise disturbances you encountered. We appreciate your suggestion of the orange cup coffee shop and encourage guests to explore the local area for dining options. We hope to have the chance to serve you again in the future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 9, 2023
Thank you for staying with us and leaving a review.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
It was good.
Stayed 1 night in May 2023
Response from Manager on May 8, 2023
Thank you for staying with us. We appreciate your feedback.