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Reviews of Quality Inn Galesburg near US Highway 34 and I-74

2.5 out of 5
Quality Inn Galesburg near US Highway 34 and I-74
907 W Carl Sandburg Dr, Galesburg, IL

Reviews

7.0

Good

Rating 10 - Excellent. 74 out of 332 reviews" "
Rating 8 - Good. 109 out of 332 reviews" "
Rating 6 - Okay. 69 out of 332 reviews" "
Rating 4 - Poor. 45 out of 332 reviews" "
Rating 2 - Terrible. 35 out of 332 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shamika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 2 nights in Mar 2024

8/10 Good

Shamika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Jamar

Business traveler
Liked: Amenities, property conditions & facilities
Great place to stay! Very accommodating
Stayed 1 night in Jan 2024

10/10 Excellent

J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Glenn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Shamika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok but not worth coming back too
Stayed 2 nights in Dec 2023

6/10 Okay

Francis

Disliked: Staff & service
As always it takes foreer to check in. And when I finally got my key and went to my room the tv was on and the beds unmade.
Stayed 1 night in Nov 2023

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super polite staff; gentleman at breakfast gave us fresh omelets and sausage and bacon. Always went out of his way for the customers.
Stayed 2 nights in Nov 2023

2/10 Terrible

anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
The drain in bathroom did not drain . There was people tuning up and down the room above us all night the first night. The neighborhood had a dog in the room that was crying all day we ended up staying at a friends the second night and also the 3 rd night.
Stayed 3 nights in Oct 2023

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

David, Belleville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most nasty disgusting hotel I ever stayed in would never recommend smells like a wet dog when you walk in
Stayed 9 nights in Sep 2023

6/10 Okay

Teresa

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location, quiet, helpful staff
Stayed 1 night in Sep 2023

4/10 Poor

gloria

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Bridget M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was very friendly. Room was spacious and very clean. I would stay here again!
Stayed 2 nights in Aug 2023

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Liked: Cleanliness
I reserved a double queen room but was given a single queen (the second bed had been removed) which was not a huge inconvenience because I was travelling alone. My biggest concern was that the room smelled terribly. It smelled of stale cigarette smoke and a sort of mildew kind of odor. I ended up going to the store a couple blocks away and buying a can of air freshener AND a plug-in just to make the room odor tolerable.
Stayed 1 night in Jul 2023

8/10 Good

Reginald

Stayed 1 night in Jul 2023

8/10 Good

Riel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovéd the mini waffles!
Stayed 2 nights in Jul 2023

8/10 Good

Wes

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
They had people hanging around outside in white vans. They used very bad language to my wife. She was really upset. Need to get rid of lorting. They are black. Races
Stayed 2 nights in Jun 2023

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jun 2023

2/10 Terrible

miranda

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we got a room for us and our dogs one bed had dried blood and pee on the blanket
Response from Kinjal Modhera on Jan 16, 2023
Thank you for taking the time to complete an online survey. After check in we did a courtesy call to make sure everything was ok. You and your guest said the room was awesome. You stayed with us for two nights. The next day we also had a conversation with you about the room service and you were very satisfied. At the time of check out when your credit card was overused and was declining for the pet charges there you guys started having issues to make arrangements of the payment. We still took it very professionally and did 3 courtesy calls and still you were not taking the responsibility to pay for it. We called you at 10:30am and said that if you don't take care of the payment before checking out then we have to file a complaint. Then two unknown persons came in to take care of it and was very rude with the front desk. Still after all your guests rudely behavior at desk and cursing the employee, sorry for inconvenience

10/10 Excellent

Max

Stayed 1 night in Dec 2022

2/10 Terrible

James

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had to wait over 30 minutes to check in because the employee here was not here, and I called multiple times!
Stayed 1 night in Nov 2022
Response from Kinjal Modhera on Nov 18, 2022
I am so sorry James to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

2/10 Terrible

Sharlie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience.
The staff was rude. Requested handicapped room and did not get one. They did not have one with double beds and they did not let pets stay in handicapped room if they had one. Mold in bathroom and room where beds were. Cigarette burns on tub, exposed wires on smoke detector. Will never stay in one again. Would have left but no other rooms in town with double beds and would have been charged even with all the issues.
Mold
Mold
Exposed wires
Mold
Stayed 1 night in Nov 2022
Response from Kinjal Modhera on Nov 18, 2022
Hi Sharlie,I am so sorry to hear about the difficulties that you experienced regarding our staff and housekeeping standards, I understand how this can be very frustrating.It is through feedback like yours that we are able to quickly address staff, housekeeping and maintenance issues.We hope you'll come back to see how we've grown through feedback like yours.

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times and it has always been clean and the staff accommodating. It is an older building however it has been pretty well maintained. My only negatives: desk was wobbly (loose legs), the desk chair felt weak, and the side chair was low back and very uncomfortable.
Stayed 3 nights in Oct 2022
Response from Kinjal Modhera on Nov 18, 2022
Dear John,Your voice is very important to us. We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and providing us insights regarding our room. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, room comfort
Needs updating
Nicely decorated but needs updating. Whoever repaired the caulk didn't know what they were doing. Room wasn't cleaned while we were out for 9 hours but at least they replaced the missing coffee maker. Breakfast was good with ample choice. Excellent location.
Stayed 2 nights in Oct 2022

8/10 Good

Cindy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
easy to get to. Close to where I wanted to go.
Stayed 2 nights in Aug 2022

4/10 Poor

Clarence

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The TV did not work nor did the telephone. Went to front desk and was told they would come up to remedy the problem. No one showed up. The floor lamp also did not work.
Stayed 1 night in Aug 2022

4/10 Poor

Michelle

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
room was not patron ready. all electronics were unplugged. telephone was disassembled. television had to be reset. toilet paper was on the sink counter. no cups or coffee pot. no wash rags. beds were clean though.
Stayed 1 night in Aug 2022

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities
We would stay here again
Stayed 1 night in Aug 2022

6/10 Okay

Debbie

Business traveler
Liked: Staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We encountered a few issues with our room (no shower curtain or wash clothes, no TP) and we brought this to the attention of the night desk clerk. He was deeply apologetic and immediately moved us to a new and more expensive room. The new room was clean and ready for our stay. So - the property is pretty good but the employees I encountered were Top Notch!
Stayed 1 night in Jul 2022

2/10 Terrible

Debra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
The best I can say is it was BAD
Stayed 1 night in Jun 2022

8/10 Good

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Sally

Traveled with group
Disliked: Amenities, property conditions & facilities
The bathroom door did not latch. Things looked worn. The breakfast had no beverages except water and everything else was prepackaged. No fresh fruit either.
Stayed 1 night in May 2022

10/10 Excellent

Debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The staff and owners were very helpful. Will definitely stay again if passing though town on business again.
Stayed 1 night in May 2022

6/10 Okay

Dennis

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nice hotel on inside of lobby and outside bed were a little bit wore out and sagging in the middle i was there for 4 days and never had housekeeping had doors slamming shut all hours of the night made it hard to sleep especially night before a 10 hour drive the next day
Stayed 4 nights in Apr 2022

8/10 Good

Kevin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Marsha

Stayed 1 night in Feb 2022

10/10 Excellent

Windel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's sleep
Very friendly desk clerk. Even helped my wife with the door as she had her hands full. Older facility, but they are in the process of doing some upgrades. Breakfast was just bagels, fruit, yogurt or cold cereal. Very comfortable bed.
Stayed 1 night in Jan 2022

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check is was quick and very friendly.
Stayed 1 night in Jan 2022

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Jan 2022

2/10 Terrible

chen

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay experience!! I stayed 2 nights there. Upstairs was walking in the room in 3am. The ceiling and floor was shaking and loud. Couldn’t sleep. Talk to hotel first night, they didn’t do anything about it. Second night they won’t give us a different room and lied to us saying they don’t have any available room. Me and my wife only got 3 hours sleep and have to go to meetings in Galesburg. Just stay away from this hotel , something wrong with this hotels structure.
Stayed 1 night in Jan 2022

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Sharlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and clean but could be cleaner if they want to attract more customers
Stayed 1 night in Nov 2021