Ratings based on 889 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom G

A little too loud.

Posted May 13, 2015
The hotel is right bext to a bar. The balcony outside our room is right next to the street so you could hear all the motorcycles showing up. The bar is so close you can even hear the people talking outside. The hotel was clean but i would not recommend staying here to anyone if theyre staying more than a day unless theyre use to loud noise while trying to sleep.
2 out of 5
by A verified travelerfrom Houston, Texas

Whole place smells like roach spray

Posted May 10, 2015
Pros: Location near the beach.
Cons: Short of knocking it down and rebuilding a new, modern hotel; I don't know.
Location: The sea wall on Galveston, was kind of devoid of quality activities, but downtown near the cruise ship port has a more upscale feel.
Besides the newly renovated front lobby area, the whole hotel seems run down as is the area around the Galveston sea wall. Room feels really institutional as opposed to vacation-like, due to choice of building materials like windowless, heavy, steel door on balcony with industrial lock set, multiple layers of old paint on walls, thick, heavy, block-like granite in bathroom. Bathrooms on first floor kept locked, you need to go to the front desk to get the key. Room was not clean, found dirty socks and cheap pink sunglasses under bed. Hotel is a block away from a restaurant / bar that was packed with what appeared to be a rowdy biker gang when my family and I walked past it along the sea wall.
Comment from Hotel Management
May 12, 2015 by Dee, Hotel Management
Thank you for your feedback regarding your recent stay with us. We like to utilize opportunities like this to improve upon. I have passed your comments onto the Management team and we are working to ensure our guests have a better experience. I do apologize for your inconvenience that you experienced. We hope you will come back to see the difference in the future. Sincerely
4 out of 5
Recommended
for Everyone
by A verified travelerfrom houston tx

Close to the beach and Pleasure pier

Posted Apr 27, 2015
My experience was good I would stay here again. Just not for the price of $320 including taxes. I didn't eat the breakfast due to we slept late, but overall it was clean. Just not worth what I paid. Our remote control didn't work. I stayed there to go to the reggae fest
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Decent hotel for a short trip. Night staff was helpful, breakfast limited. My room had a partial view of the beach and I could see pleasure pier. There was a bachelorette party on my floor the night I stayed but the hotel was full so I couldn't change rooms. The night concierge got me some earplugs and I had a peaceful night's rest. The room was older but nice and clean enough.
2 out of 5
by A verified travelerfrom P

unfriendly and dirty

Posted Apr 25, 2015
Employees are unfriendly and not accommodating to customer service. The carpet and furniture ID dirty and torn.
Comment from Hotel Management
Apr 27, 2015 by Dee, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Galveston getaway

Posted Apr 23, 2015
This is a great hotel. It's clean and smelled great. Our room was comfortable and just what I'm looking for when I stay at a hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

broken hot tub ice cold indoor pool

Posted Apr 19, 2015
The staff told me the pool was heated but pool was ice cold and being indoors it was cold, we was told everyday the hot tub would be repaired and it never was we was there from Monday till Friday for our anniversary, 24 years. We only used this hotel because we wanted a guarantee we could swim and soak in hot tub due to the sudden change in the weather forecast . The hotel was very nice very clean but woulda been nice not to be lied to. Not being able to swim or hot tub really sucked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Port Arthur Tx

I had a very pleasant stay.

Posted Apr 6, 2015
Pros: Great Location and very clean
Cons: A bar would be nice
Location: Great location and lots to do
Overall a great weekend. Close to all the places I wanted to go and If I needed a taxi it was available with just a call.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Loved the hotel, but breakfast lacking and pool was cold. Great location.
3 out of 5
Recommended
for Everyone
by A verified traveler

Stay here before a cruise

Posted Apr 5, 2015
Great stay at country Inn. Excellent communication between the shuttle driver, Nick, and I to ensure proper pick up time and location. We were in constant contact. Hotel front desk staff warm and welcoming. Loved that the pool stays open til midnight. Walking distance to Pleasure Pier and many other restaurants and beach right across the street. A great one night stay before we headers out to cruise.