Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Johnfrom Houston

Great remodelled rooms!

Posted Dec 9, 2014 on Hotels.com
The hotel is under construction, but only the public areas are affected. It was actually fun to walk down a destroyed hallway (really bad), and enter a beautifully designed, brand new room facing the ocean. If the room is any indication of what the public areas will be like when completed, I expect this will be a quite popular hotel. The reason we went to Galveston was to attend "Dickens on the Strand". We were pleasantly surprised when the hotel shuttle driver took us right to the ticketing area so we wouldn't have to drive. Great service!
1 out of 5
Recommended
for Families
by Kathleenfrom Terrell, TX

Under construction, don't waste your time or money

Posted Dec 3, 2014 on Hotels.com
The hotel was under construction and inconvenient to say the lease. The first room given could not be unlocked so they moved us to another that was definitely a smoking room. Smelled bad and musty. Computer was down so they had to write my credit card information down so hopefully my account won't get hacked. Not a good experience at all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Braunfels, TX

Wonderful stay and excellent staff.

Posted Dec 2, 2014
Stayed one night to get on a cruise ship and staff and driver who brought us to the cruise ship terminal were excellent. Friendly, helpful and just can't say enough good things about them.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas area

Thanksgiving Playcation!

Posted Nov 30, 2014
Pros: I chose it because only a few hotels in Galvestion have balconies that directly face and so close to Seawall Blvd. and the ocean.
Cons: Would love to visit again once the remodeling is complete. Will the prices skyrocket?
Location: Great location - just a few blocks down from the Pleasure Pier. It was great to walk out to your won private balcony facing the Seawall and the ocean!
I wish Expedia or the hotel had said the hotel was remodeling to become a Doubletree Hotel, April, 2015. I had paid extra to be on the top floor and the room was new, colorful and WELL appointed, BUT you had to walk through a construction zone to get there. No carpet in the hallways. Construction noise woke me up before 8:00 each of my 5 mornings - even Thanksgiving. The desk staff was most welcoming. They got me ice - retrieved from the kitchen and appoligized about the noise and mess. Breakfast was pricy but delicious in the cafe. My room wasn't cleaned until late afternoon - about the time I was ready to come back and relax.
4 out of 5
Recommended
for Couples
by chrisfrom L.J.

Will be nice after remodel

Posted Nov 25, 2014 on Hotels.com
Would have rated the hotel higher but there was a lot of construction going on. We did not get the room on the top floor we paid extra for because it did not have any hot water so we were moved down to the second floor with no notice.
5 out of 5
Recommended
for Couples
by Rubenfrom Houston Texas

we will be back.

Posted Nov 15, 2014 on Hotels.com
great hotel great view a little smelly because they were still remodeling,when they are done it will be a lot better.
5 out of 5
Recommended
for Families
by A verified travelerfrom houston

nice

Posted Nov 14, 2014
Pros: Everthing
No problems, but they wounld not let me book for next year
4 out of 5
Recommended
for Everyone
by A verified traveler

What more could you want.

Posted Nov 7, 2014
Reasonable rate, close to the beach, friendly staff, clean room, nice pool and Tiki bar.
3 out of 5
Recommended
for Couples
by Rosemariefrom Wien

Renovierung im Gange

Posted Oct 30, 2014 on Hotels.com
....und das ist dringend notwendig, das Hotel ist in die Jahre gekommen . Lage am Strand,der aber nicht zum verweilen einlädt. Poolbereich klein, aber wurde ausser von uns auch von kaum jemanden genutzt, die laute Musik von der Poolbar wäre aber entbehrlich. Frühstück extra zu bezahlen, kein Büffet sondern ala carte, große Portionen. Personal ander Rezeption sehr freundlich und hilfsbereit. Das neue Resort dürfte recht komfortabel werden .
4 out of 5
Recommended
for Families
by A verified traveler

Pleasent

Posted Oct 29, 2014 on Hotels.com
Was just fine. Don't mind the remodeling.