Ratings based on 298 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified travelerfrom WY
Close to the beach but......Posted Apr 15, 2015
Room decor was cure and looked to have a nice pool area....however for the price it was nothing more special than the surrounding hotels going for half the price...and paying $10 to park was baffling....I'd expect it from high end resorts but not somewhere like this. Was pretty clean however the front desk lady that checked us in was rather on the rude side and couldn't give change for laundry because she didn't have keys.
for Everyoneby A verified travelerfrom Wild blue
Great location, very attentive staff.Posted Apr 14, 2015
The only complaint I can think of, and maybe it's just a pet peeve....SPELLING! The information signs posted by the elevators, have a very common word misspelled. So, someone at the sign company ok'd them, the installer missed it, the fire Marshall, elevator inspector, the staff, including management, have all not noticed this? Embarrassing. ....I won't tell you which word, see if you can figure it out. Also , there's a very popular brand of vodka that is misspelled in the restaurant menu. Silly, I know, but it bugs me. Other than that, excellent place to stay.
for Everyoneby A verified traveler
Nearly 5 starsPosted Mar 12, 2015
Cons: Please don't make a charge for parking unless it is in protected parking space. Add a microwave to the room
The room was spotless and looked brand new. We were behind some structure so didn't get a good view of the gulf. The staff were very nice and accommodating. There was a refrigerator in the room but no microwave. What gives with that. The other complaint I had was the parking was open exposed parking but was not plentiful. Some cars were parking on the street. When we checked out the next morning, there was an $8.00 charge for parking. That was the first for me. I did complain and they removed the charge.
for Everyoneby A verified travelerfrom dallas, tx
Modern style, great beach view bar, large showers!Posted Mar 9, 2015
Modern style furniture and decor, awesome beach view bar, kids lawn games, great gym, large showers, you can walk across the street to the beach! Only complaint is that their Longboard Bar had a live band playing till after midnight. We were on the 5th floor and could still hear the drum beat.
for Everyoneby A verified travelerfrom Waco, TX
Great location!Posted Feb 11, 2015
Pros: Rooms have been remodeled and are very nice.
Cons: Offer a complimentary breakfast. I don't recall that being offered but at the time I stayed the dining area was not ready.
Location: Location is great and right by the beach.
I actually stayed at this hotel when it was a Holiday Inn. The hotel is being remodeled so there were some fumes from paint/carpet glue that dissipated eventually. The rooms are very nice and the bed was super comfortable. Rooms have a great view of the beach. Very close to restaurants and within walking distance. I will stay here again for sure.
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thank you for your comments! Hope to have you back with us soon!
for Couplesby ANDREWfrom Buffalo, MN
GreatPosted Jan 26, 2015 on Hotels.com
My wife and I stayed 1/22 and the only thing that could have been better is the construction was everywhere, which was not your fault I understand you all are making improvements for the Double Tree Conversion... Overall 5/5 because of great service and an outstanding service!!! Thank you!!! I will be in Texas often in 2015 and if I am in Galveston, there is no competition to where I will stay.
Comment from Hotel Management
Feb 28, 2015 by GM, Hotel Management
What a great story! We are only as good as our team and I am so glad you enjoyed the service! Wait until you come back and enjoy the finished product!
for Couplesby Patrick
Posted Jan 24, 2015 on Hotels.com
for Familiesby Cynthiafrom Washington
Awesome location!Posted Jan 13, 2015 on Hotels.com
The hotel was under renovation when we stayed there so a bit loud, but the new rooms are awesome-very retro modern. Fantastic location, on site restaurant and beach bar. Ocean views from every room. Loved it!
for Business Travelersby A verified traveler
Price was right! Room is clean! No Wifi!Posted Jan 6, 2015 on Hotels.com
It will be a nice hotel but it is under major construction. Wifi was down. TV was broken. Staff was nice but it seems like no one knows what is going on. I'm sure it will all come together soon and I will stay there again.
for Couplesby Crystalfrom League City
Only one complaintPosted Jan 3, 2015 on Hotels.com
It was still under construction but the hotel was nice and so was the service. My only complaint would be the water in shower only gets warm not hot.