Ratings based on 706 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel close to beach and pleasure pier.

Posted Jul 26, 2014
Location: Pleasure pier, good restaurants and many things to sightsee.
We enjoyed our stay at the hotel. The staff were very helpful at all times. The hotel is in the middle of all activities and is a good location for the sightseeing in Galveston. The hotel was about average for cleanliness, but when you consider the amount of folks tracking in stuff from the beach and the amount of kids on vacation...it was pretty good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2014
Great location to Pleasure Pier and Seawall! Great view!!
Comment from Hotel Management
Jul 26, 2014 by Robert, Hotel Management
Thank you for your great comments. We hope you choose us again when your travel plans take you to Galveston Island! Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Great location, very nice staff.

Posted Jul 22, 2014
Our experience was great. The hotel is in a great location on the sea wall and the view from the front is amazing. The staff, especially house keeping, we very nice. Our room was very clean and comfy. The only bad thing was despite the air conditioner working great in our room, there did not seem to be an air conditioner in the hall or the lobby. I don't know how the staff was working in these areas because it was so hot.
Comment from Hotel Management
Jul 24, 2014 by Robert, Hotel Management
Hi Mel, Thank you for choosing our hotel during your recent trip to Galveston. I am pleased to read your comments and really appreciate the feedback. Thank you and we look forward to seeing you again! Regards, Steven T General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean comfortable practical. Not luxurious.

Posted Jul 20, 2014
Meals were pricey for what you get. Room was clean and comfortable. Pool was clean. Good location and made for a nice family vacation at the beach. I would recommend this hotel.
Comment from Hotel Management
Jul 24, 2014 by Robert, Hotel Management
Hello! Thank you for choosing our hotel during your recent trip to Galveston. I am pleased to read your comments and really appreciate the feedback. Thank you and we look forward to seeing you again! Regards, Steven T General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Good Hotel

Posted Jul 20, 2014
The hotel is very clean and the staff are very welcoming. There where very minimal details like the phone from the room didnt work but that is nothing. Great for a romantic getaway with your wife/husband. My wife sure enjoyed her stay. Close to the beach, pleasure pier and a gift shop.
Comment from Hotel Management
Jul 24, 2014 by Robert, Hotel Management
HI Alex, Thank you for choosing our hotel during your recent trip to Galveston Island. We really do appreciate the feedback. We are thrilled to hear about your stay and look forward to your next trip to the island. Regards, Steven T General Manager
2 out of 5
by A verified traveler

Great hotel location, TOO much noise!

Posted Jul 19, 2014
Everything about the hotel staff was great! They were so so accommodating to every request. The one reason why I will not return is their A.C. units. They are the loudest things I have ever heard, on and off throughout the entire night. Horrible night sleep for myself and my family.
Comment from Hotel Management
Jul 26, 2014 by Robert, Hotel Management
Thank you for your feedback during your stay here at Four Points in Galveston. I'm glad to hear our team treated you and your family so well during your stay! I want you to know that our maintenance team is currently fixing the issues with the A/C units in each room. I hope when your travel plans call you back to Galveston Island that you give us a second chance. Thanks Tyler Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from st. louis

Getaway without the kids!!

Posted Jul 19, 2014
This is a very nice hotel that is situated in a great vicinity to all kinds of fun stuff! We were right across the street from the beach and Pleasure Pier and within walking distance to several restaurants. I highly recommend sitting out on the deck of Fish Tales and eating some fresh seafood!! We would definitely stay here again!
Comment from Hotel Management
Jul 24, 2014 by Robert, Hotel Management
Hi Jessica, Thank you for choosing our hotel during your recent trip to Galveston. I am pleased to read your comments and really appreciate the feedback. Thank you and we look forward to seeing you again! Regards, Steven T General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Fort Worth, Texas

It was just OK..

Posted Jul 17, 2014
Pros: Great location, loved the free parking!
Cons: Have a step stool for the bathroom for kids. I saw the manager all the time but he never once came up to me and said HELLO or anything?
Location: Great location, right there across the street from the beach and Murdochs and blocks away from restaurants!
I read all the reviews before I got to this hotel, so I already walked in with things will be going wrong and expect it! I got there 2 hours after check in time, which you would think that the rooms would be ready (its a monday) it was dead this day, so you would think since its not busy why would they not be ready? The staff was nice, but no direction, he just assumed i knew were my room was? He knew also that im traveling with a kid and gives me the first floor? really? I get to the room with housekeeping still cleaning the room? they tell me to get out? I go back to the front desk and told him, can i have a room that is clean? i had to wait about 20min. but at least he gave me a room on the 2nd floor with some kind of view. The rooms were tight, but your not there for that. The beds were very nice and comfortable! Since it seemed like just like me traveling with a kid that the sinks were to far back and nothing like a stool to help up? Just FYI, used the trash can upside down (it was sturdy). Really liked the shampoo/conditioner/body wash dispensers in the shower, i dont know why you wouldnt want to list that? That wouldve saved me some space in my bags? I got the hotel because of the restaurant inside, dont even bother! The staff was VERY friendly! but the food was very blend and nothing to choose from. walk a block and get something better for the same price!
Comment from Hotel Management
Jul 24, 2014 by Robert, Hotel Management
Hi Amy, Thank you for choosing our hotel during your recent trip to Galveston Island. We really do appreciate the feedback and I personally apologize for the room inconvenience. Please know I will be following up with my housekeeping team to iron out any problems. We are thrilled to hear about your stay and look forward to your next trip to the island. Regards, Steven T General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Food service manager.

Posted Jul 17, 2014
Pros: Nice rooms great bed and across to beach.
Cons: The customer service!!!
Me and my wife are business owners and she is white and I'm black , the food service manager Tyler I think he had a problem with that. The morning we had breakfast there was a very bad experience he walked all around us and we were never asked liked he asked the other guess that we could hear about there services and food, also he would see us in the lobby and would not speak and say a word to us. For the remaining time there which was four more days we used our cell phones to find places to eat. We have employees and this would never happen at our company due to the understanding that customers are first.
Comment from Hotel Management
Jul 24, 2014 by Robert, Hotel Management
Hello, Thank you for choosing our hotel during your most recent trip to Galveston Island. I am sorry you got that impression from one of my managers. Please know that we do treat everyone with the same respect regardless of gender, race or religious belief. Again, I am sorry you felt that way during your stay. I do hope you know we do value your business and hope to see you again. Regards, Steven T General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, our second time to stay!

Posted Jul 16, 2014
Very clean and a great location. Our second time to stay at Four Points. We will definitely come back!
Comment from Hotel Management
Jul 24, 2014 by Robert, Hotel Management
Hello! Thank you for choosing our hotel during your recent trip to Galveston. I am pleased to read your comments and really appreciate the feedback. Thank you and we look forward to seeing you again! Regards, Steven T General Manager