Ratings based on 210 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
by Lulu from San Antonio, TX
Disappointing weekend stayPosted Jan 23, 2014
Pros: The view, located on the beach side of the "seawall" but away from the main stream traffic; the room has its own "private entryway, so it is quiet
Cons: The customer service amenities that are expected when one stays at a hotel, the extent at which the room is cleaned, availability of snacks and drinks
Location: beach side w/private entry onto it, nothing w/in walking distance, but on seawall so normal Galveston activities w/in driving distance
I have never been asked to take out my own trash when leaving and to wash my own dishes before departing the hotel! I have never had to pay extra for clean towels service or cleaning service, which is what was on a sheet of paper that was given to me upon check-in. The hotel room was nice, but the fire alarm detectors were literally hanging from the walls and the ceiling fans had enough dust on it that when we turned it on, dust flew from the fan onto the bed. Check in was at 4 pm - no exceptions and check out was at 12 noon - no exceptions. The front desk was only there until 11 pm, so getting anything to eat or drink past that time was not possible unless you wanted to exit the property because the "food pantry/market/store" was co-located on the same floor and in the same office space as the front desk. The cleaning crew woke us at 7:30 on the day of check out to ask when we were leaving. I was sitting on the patio enjoying the FABULOUS view of the beach when water from a mop bucket was dumped (by the cleaning crew) from the balcony above us and literally soaked me. I had to take another shower and change my clothes. I was very disappointed and even though the location is great and view was superb, I will not go back there. My husband and I are in Galveston at least 2 times a month to train for an IronMan competition and this hotel just lost a lot of business.
for Everyoneby A verified traveler
Posted Jan 4, 2014
Pros: Location and cleanliness!
for Everyoneby Judy from Oklahoma
Great place to stayPosted Jan 2, 2014
Pros: Clean -great location- wonderful helpful staff -on the beach so I could hear the ocean all the time.
Location: Beach was real close. Galveston is about five miles away, but the hotel is on Seawall so it is a straight shot to anything you want to do.
Staff was friendly, helpful, understanding and overall just nice. Room included a washer and dryer for our use. A full kitchen, complete with all dishes, etc. Walk in shower, spa tub. We had the King room with a bedroom with a king b ed. Living room had a pull out queen couch. Balcony with a view of the ocean and pool. Could enter balcony from living room or bedroom. Will defiently return for another stay. We had to extend our stay due to car problems and the ladies at the front desk arranged it so we did not have to move to another room. Activity room for kids, dvds were complimentery, games to take to the room.Small grocery area with fairly reasonable prices. About block to the beach, but you had a boardwalk right from the property to the beach. Heated outdoor pool with jacuzzi.Overall a wonderful place to stay. Rates were very good also. Clea
for Everyoneby Elisa from Groves Texas
Great place will definitely be going back!Posted Dec 12, 2013
We booked two rooms, one for us and one for friends. We all enjoyed it very much and also toured the other types of rooms available. We all plan to go back and this time take our kids and enjoy the beach and fishing when it's warm.
for Everyoneby Anthony from Texas
Excellent hotel , right in the beach . NO IssuesPosted Dec 9, 2013
This hotel is the best we have stayed at , and we visit often . Will be going back . Kids loved the activity center and beach is steps away . Do your self a favor and book this hotel .
for Everyoneby Betty from New Braunfels
Nice hotel with viewPosted Nov 30, 2013
Pros: I liked the way our room was arranged; felt like a small one bedroom apartment. I loved the view from our room alot. Liked having a small kitchen.
Cons: Daily housekeeping with fee
Location: The location was away from restaurants, etc. but it only took minutes for us to drive to get to one.
Loved this hotel and will definitely stay again when we are in the Galveston area. Room was clean and comfortable, staff very friendly and helpful. The only thing we did not care for was no maid service unless you paid extra!
for Everyoneby cris from tx
Super accommodations.Posted Nov 30, 2013
Had hard time locating hotel. Called front desk and clerk helped me find it. After that it was smooth sailing. Even when I used my gps it tells me I have arrived to my destination. I wonder! There was only sand dunes and beach. Thanks for listening.
for Couplesby Amanda from Stillwater
Lovely GetawayPosted Nov 24, 2013 on Hotels.com
The stay was very enjoyable! Great views from our room and lots of extras that I did not know about. The staff was all helpful and it was very clean! We liked it so much we will have our wedding party stay there! And, it is west of the busy area of town so it felt secluded (but we were there during the off season).
for Everyoneby Matt from Houston, TX
Beautiful Layout with a Short Walk to BeachPosted Nov 18, 2013
Location: Short Walk to Beach via Dock
Very friendly staff, beautiful view of the pool and ocean. Awesome infinity pool and spa. Very cool room for kids events, lots of board games, free movies to rent, wine and cheese at 5pm.
for Everyoneby Morgan
Great view, awesome customer service!Posted Nov 18, 2013
My boyfriend and I stayed here for our two year anniversary and it was wonderful! The room was gorgeous and the staff went out of their way to make sure our stay was as pleasant as possible. We will definitely be staying here again.