Ratings based on 371 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Bloomfield Indiana
The hotel was very nicePosted Aug 26, 2014
Pros: Very clean and friendly staff
Cons: It would be nice to have a pool on those extra hot days !!!LOL
Location: It was very close to all the attractions on the island , and not to far from the seawall blvd
The Hotel was nice and clean the staff was very friendly, Only thing was missing was the pool Then it would of been extra perfect. It was very nice not to far from the beach and other attractions. I would recommend the hotel to other family members and friends . I was on vacation with my daughter and her family for the first time they couldn't believe how nice the room was.
for Everyoneby A verified traveler
Cruise parking service was excellent !!!Posted Aug 24, 2014
Great experience! Quiet, close to cruise terminal. The free parking for cruise was a tremendous added benefit.
by A verified traveler from Topeka Kansas
OK to stay for cruise shipPosted Aug 23, 2014
It is an OK and cheap place to stay the night before you are going on the cruise ship, but would not recommend for a week long family vacation. It is right by railroad tracks and breakfast is VERY small.
for Everyoneby A verified traveler from TX
Great room and pricePosted Aug 15, 2014
Friendly staff and good clean room. Would stay there again.
by A verified traveler from Moore, OK
No mattress cover on one of my bedsPosted Aug 10, 2014
Pros: The price was good but that is about all
Cons: EVERYTHING could use improvements at this property
Location: lots of things to do on the island
After waiting nearly 3 hours I finally got a mattress cover, it was wadded up and thrown on my bed by the staff. I asked him if he was going to put it on and he said that was not his job! Also if it was clean, don't you think it would have been folded and not wadded up? No covers on power receptacles, no shelving in fridge, bugs crawling under sheets and on walls, wifi didn't work at all during my stay of 3 days. clerk refused to let me speak with mgmt. Police were called to escort me from the property because the I wanted a clean bed, upon talking with me they sided with me and told the hotel clerk they were not going to escort me off the property because I was not out of line (I had 3 kids with me for God sake) and I was in the right. upon check out I told mgmt of my experience and he gave me a voucher for one night in the same hotel only. You get what you pay for that is for sure! When you book through a site such as this, there are NO REFUNDS so I was pretty much stuck there for my entire stay. I tried to call customer service and they are not open at night???? This is a hotel, people need you at night not M-F 9-5 anyway I would definitely not recommend anyone stay here!
for Studentsby A verified traveler from San Antonio Texas
Good for the money.Posted Jul 21, 2014
Pros: Location was near my son' s school.
Room had an overwhelming smell of smoke. Had to air out room for a few hours. Cigarette burns on quilt cover, and leftover beer bottle and pretzels from the guest before us. Free WiFi and safe available, cable tv. Located by train tracks fortunately the ac was so loud it muffled some of train.
for Everyoneby A verified traveler from Kyle Texas
Nice family vacationPosted Jul 17, 2014
Hotel staff was friendly and accommodating. Convenient location to major roads.
for Everyoneby A verified traveler from ok.
nice room, location not so greatPosted Jul 11, 2014
Pros: I think I said it all in the previous paragraph.
I was just there for one night, and was in much need of rest. The room was nice and updated, and for me the best thing was there was an actual bathtub and not just a shower. Things appeared to be pretty clean, however when I went to use the blowdryer, it was not so clean, you imagined people drying their hair after the beach. Although, it is not near the beach at all, kind of in the shipyards, with sort of a swamp area behind it when you open the windows. It does not look as nice on the outside as it appears on the website for Expedia. But for one night it was ok, and the beds were fine and nice bedspreads. There was a fridge and a microwave in the room, wish I would have had time to have used them, but appreciated they were there.
for Everyoneby A verified traveler
Posted Jul 11, 2014
Had a great stay. Staff was friendly. I will be staying there again next time on go
for Everyoneby A verified traveler from Austin Tx
Amazing StaffPosted Jul 10, 2014
Pros: The staff was amazing
Cons: I don't have anything that I would suggest.
Location: It is right off the Highway C1 Exit, close to a gas station, and one exit down is the main thorough fare to Galveston. May 7-9 minutes from Seawall.
My best friend's daughter has asthma, she needed a treatment but we arrived earlier than the check in time. I explained the situation to the front desk attendant and she was able to get us into a room early. She went out of her way to go locate the staff and got us a room just cleaned downstairs so the girl wouldn't have to walk up stairs. I have rarely had the pleasure of encountering staff who was so accommodating at a tourist location mid-level chain hotel (usually I only encounter this kind of accommodating behavior at high end hotels or remote location family owned hotels). Even cooler was that we were able to watch the cleaning staff while we waited for our room to be ready - they were quick but also thorough. The room was turned around with all sheets replaced, all towels, and vacuumed/wiped down. The breakfast was cereal, bread, bagels, oatmeal, jams, coffee, and juices and was open from 7am-10am. During the hot/humid months mesquites are horrible no matter where you stay or walk but in the room only 2 followed us in (great considering we were next to a pond of water). I go down to Galveston about 1 time every other year but will definitely stay here again because they made me feel like I was a valued customer rather than just another person walking into their lobby.