Ratings based on 385 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler
Nasty!Posted Sep 20, 2014
Rude staff and nasty rooms. Tv didn't work and looked like a camera was in our room.
for Everyoneby A verified traveler
Nice hotel close to cruise terminal.Posted Sep 14, 2014
The hotel and staff are great, but the shuttle service to the cruise terminal is ridiculous. The hotel allows you to leave your car there while you cruise (in a well lit lot). There is a shuttle service across the street that they use. First problem was it was taking to long for them to pick us up, so the hotel employee (the manager, I think) took us in his own car. We got there in plenty of time. When we arrived back at the terminal we went to area where they told us they would be. The shuttle service was there waiting and were on our way to hotel in 5 minutes along with travelers that left their cars in the shuttle services parking lot. Its about a ten minute drive to hotel. We get there and they pull into the shuttle service side of street to let them out. They tell us they will have someone get our luggage to car. They then unload our luggage to a cart, push it to the edge of their lot and tell us to walk across street (a busy 4 lane street) and bring our car over and load it. Makes no sense. Why not pull over there and let us unload. And it was starting to rain.
by A verified traveler from houston
very disappointed for the price you charge me, andPosted Sep 2, 2014
my experience that me and my family was disappointed, because may reason ,one of them was th A/C not allowed us to sleep especially me, we were far and away from the city driving about 10 miles plus no drinking water available, no tissue inside the cleaning area and an ugly motel for the price i have paid and i am going to dispute......
for Everyoneby A verified traveler from Bloomfield Indiana
The hotel was very nicePosted Aug 26, 2014
Pros: Very clean and friendly staff
Cons: It would be nice to have a pool on those extra hot days !!!LOL
Location: It was very close to all the attractions on the island , and not to far from the seawall blvd
The Hotel was nice and clean the staff was very friendly, Only thing was missing was the pool Then it would of been extra perfect. It was very nice not to far from the beach and other attractions. I would recommend the hotel to other family members and friends . I was on vacation with my daughter and her family for the first time they couldn't believe how nice the room was.
for Everyoneby A verified traveler
Cruise parking service was excellent !!!Posted Aug 24, 2014
Great experience! Quiet, close to cruise terminal. The free parking for cruise was a tremendous added benefit.
by A verified traveler from Topeka Kansas
OK to stay for cruise shipPosted Aug 23, 2014
It is an OK and cheap place to stay the night before you are going on the cruise ship, but would not recommend for a week long family vacation. It is right by railroad tracks and breakfast is VERY small.
for Everyoneby A verified traveler from TX
Great room and pricePosted Aug 15, 2014
Friendly staff and good clean room. Would stay there again.
by A verified traveler from Moore, OK
No mattress cover on one of my bedsPosted Aug 10, 2014
Pros: The price was good but that is about all
Cons: EVERYTHING could use improvements at this property
Location: lots of things to do on the island
After waiting nearly 3 hours I finally got a mattress cover, it was wadded up and thrown on my bed by the staff. I asked him if he was going to put it on and he said that was not his job! Also if it was clean, don't you think it would have been folded and not wadded up? No covers on power receptacles, no shelving in fridge, bugs crawling under sheets and on walls, wifi didn't work at all during my stay of 3 days. clerk refused to let me speak with mgmt. Police were called to escort me from the property because the I wanted a clean bed, upon talking with me they sided with me and told the hotel clerk they were not going to escort me off the property because I was not out of line (I had 3 kids with me for God sake) and I was in the right. upon check out I told mgmt of my experience and he gave me a voucher for one night in the same hotel only. You get what you pay for that is for sure! When you book through a site such as this, there are NO REFUNDS so I was pretty much stuck there for my entire stay. I tried to call customer service and they are not open at night???? This is a hotel, people need you at night not M-F 9-5 anyway I would definitely not recommend anyone stay here!
for Studentsby A verified traveler from San Antonio Texas
Good for the money.Posted Jul 21, 2014
Pros: Location was near my son' s school.
Room had an overwhelming smell of smoke. Had to air out room for a few hours. Cigarette burns on quilt cover, and leftover beer bottle and pretzels from the guest before us. Free WiFi and safe available, cable tv. Located by train tracks fortunately the ac was so loud it muffled some of train.
for Everyoneby A verified traveler from Kyle Texas
Nice family vacationPosted Jul 17, 2014
Hotel staff was friendly and accommodating. Convenient location to major roads.