Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Wyatt from Dayton Texas

Pleasure trip!

Posted Apr 16, 2014
Pros: I enjoyed the staff, my room, breakfast and how clean everything was!
Cons: NOTHING!
Location: Your within a short drive to most anything you want to do!
I was very happy with everything. I will stay again!
4 out of 5
Recommended
for Everyone
by Sandy from Frisco Texas

Across from the beach

Posted Apr 11, 2014
Pros: It was clean and the staff very friendly
Cons: Can't think of anything at this time
Location: Near the main strip, we also enjoyed the Railroad Museum and shopping.
A pleasant nite in the room, location was great and a great view from our balcony.
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend stay

Posted Mar 31, 2014
Front desk was friendly. Room was nice. Good set up, lighting and temperature control. One thing that stuck out as strange was there was no lid on the toilet which is where I typically put my clothes when showering. I was afraid something was going to get knocked in. Pool was small but there wasn't a lot of traffic there so it worked for my two kiddos. The exercise room only has 2 treadmills but not many people so to exercise when they are planning a trip to the beach. There could have been a little more channel selection. I was trying to find something for the kids and there was limited selection because you could buy a package which was a bit bothersome. Breakfast speared looked decent but we didn't eat there so I can't speak to quality.
5 out of 5
Recommended
for Everyone
by Tina/ Vinny from Dallas Texas

Nice and clean

Posted Mar 25, 2014
great hotel.Fresh and clean..great away from crowds but very close to everything.Staff was friendly and ready to help with anything.morning breakfast was so yummy, coffee ready and the waffle Texas Sign was a hit, I loved it. I have told everyone about this hotel and I would stay here again.
4 out of 5
Recommended
for Everyone
by josie from dallas, texas

Cheap hotel, nice suite for big family

Posted Mar 20, 2014
Inexpensive for suite in Galveston. Pretty good breakfast and nice lobby. Only complaint is the indoor pool is very small and hot tub was not hot or have nice jets.
Comment from
Jan 21, 2014
Thank you Josie. We enjoyed having you stay with us. I hope to see you the next time you are on the island.
4 out of 5
Recommended
for Everyone
by garry from san antonio tx

Nice Hotel.

Posted Mar 17, 2014
The people at the desk and the maids were very nice. The room was clean and the service was great
Comment from
Jan 20, 2014
Thank you. We do take pride in our work. Our goal is for you to have an enjoyable experience. We hope you will stay with us again the next time you are in Galveston.
4 out of 5
Recommended
for Everyone
by aaron from Houston TX

Indoor pool is not maintained well

Posted Mar 16, 2014
As title, the pool is not managed by hotel staff, it is very noisy. And thermometer switch does not work.
Comment from
Jan 17, 2014
We do apologize for any inconveniences you may have encountered. We do try to make each guest's stay as enjoyable as possible. Our pool is indoors and maintained on a daily basis. It is also located near the front desk so that we can monitor all activities.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville Texas

Very nice

Posted Mar 9, 2014
Nice, clean. Breakfast, just so so. Booked through Expedia for rate of $99.00 per night. Hotel charging a pending to my account of $140.00. I don't understand why they would do that when it was agreed before hand at $99.00. Per night. Called Hotel and was told it would be adjusted. Waiting to see... I booked two rooms at the rate of $99.00 per night. If the shoe were on the other foot I don't think they (Springhill Suites) would like waiting for their money. Not good business practice... charge should reflect advertised price as guaranteed through expedia...???
Comment from
Jan 17, 2014
Thank you for staying with us. Your concern is one I have heard before. Unfortunately guests will arrive at our hotel sometimes without the knowledge of our incidetials hold. In a nut shell it is an additional hold that is put on the card and is released by your bank usualy in 3 to 4 business days. Another option that we offer to our guests is a $100.00 cash deposite that is returned to you at the time of check out once the room is inspected and cleared by a supervisor. I hope that this info will be helpful to you in the future. Again thank you for staying with us.
4 out of 5
Recommended
for Everyone
by Brenda from Kansas

Nice hotel close to Bricktown

Posted Feb 13, 2014
Location: The location was close to Bricktown which was convenient for our purposes.
The hotel was clean and the rooms very comfortable.
Comment from
Jan 17, 2014
Our housekeepers do take alot of pride in their work. Thank you for your recognition and I will be sure to pass it on.
Comment from
Jan 17, 2014
Thank you Brenda. Our staff takes pride in our guest's satisfaction. We hope you will come stay with us again the next time you are on the island.
4 out of 5
Recommended
by Funnygirlkawaii from Austin, Tx

Pricey but nice, not far for cruisers

Posted Jan 12, 2014 on Hotels.com