Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monroe, LA

Galveston stay...Jan 2015.

Posted Jan 9, 2015
Pros: I liked the location, the cleanliness of the rooms, the size of the rooms and the staff!!!
Cons: Nothing.
Location: We were just a few hundred feet from 61st st.. We used 61st to get everywhere!!!
The Springhill Suites was conveniently located. It was easy to get around and easy to get back to. The rooms were fantastic. The bed was comfortable. I loved everything about the rooms. And the staff was friendly and helpful. I would recommend these Suites to everyone!!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sweden

Practical hotel

Posted Jan 6, 2015
Pros: Very helpful staff
Cons: Start recycling and stop all the terrible use of plastic. Quite shocking w all the garbage from breakfast.
Location: 15 minute walk from there, along the highway is a fine seafoodrestaurant with live Music.
Ok hotel with indoorpool on the outskirts of Galveston. Nice staff and clean rooms. Breakfast ok but unnecessary usage of one-time plastics.
Comment from Hotel Management
Jan 10, 2015 by Hotel Management, Hotel Management
We see that there is room for improvement based on your feedback. As we strive to deliver a flawless guest experience, Thank you and we hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

King bed to Queen.

Posted Jan 3, 2015
Location: On 61st street and easy to gulf side as well as the wharf.
The room was quite small, barely fit the queen bed, though I had requested a king. I had requested a view of the bay, was given the city which was fine. Not a big deal. The hotel staff would not change, due to the third party payout, Expedia. Staff was civil, but not exactly friendly. Hotel was convenient to shopping and restaurants. It was clean, seemed to be a new hotel.
2 out of 5
by A verified traveler

Noisy, right on highway

Posted Dec 28, 2014
Noisy, right on the highway, thin walls, here everything
Comment from Hotel Management
Dec 31, 2014 by Hotel Management, Hotel Management
thank you for taking your time to let us know about your experience..Your feedback is integral to our ability to continue to improve our service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Pre-cruise departure stay

Posted Dec 14, 2014
Exceeded my expectations for the price. Quickly and kindly accommodated our need for a crib for our infant son at no additional cost. Breakfast was great with slightly more healthy options than are typically seen (turkey sausage, Kashi cereal etc). Would stay here again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom galveston, tx

Nice hotel close to everything.

Posted Dec 13, 2014
The hotel overall is not bad. What I was disappointed in was the mattress. It was like sleeping in a wrestling ring.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom schertz, Texas

Comfortable mattresses

Posted Dec 12, 2014
Most affordable hotels have very uncomfortable beds, but I was highly pleased with the mattresses.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Very clean hotel with large suites

Posted Dec 2, 2014
Overall an excellent value. Very spacious room , great bed, all areas were very clean, nice hot tub. We would definitely stay here again. Only drawback is that it is a little far from downtown. However, it is near Moody Gardens.
2 out of 5
by A verified traveler

Zero connectivity, no wifi connection

Posted Nov 30, 2014
Wifi works only in reception area that too for browsing only. Breakfast is below average, moreover it's such a small area where food is set for eating that only one person can stand comfortably for taking the stuff at a time and can block others to take any stuff for eating as there is no "excuse me" space available for anyone.
5 out of 5
Recommended
for Families
by A verified traveler

Excellent Choice

Posted Nov 24, 2014
Pros: Beautiful entry way, very clean and crisp smell. Great value, great price. Very spacious rooms.
Location: One side of the hotel had a great view of Moody Gardens.
Great place, friendly staff, took care of all our needs.