Ratings based on 1,263 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Jan 26, 2015
Pros: the room and staff
Cons: smoking area
Location: I love the Galveston and the shops and the atmosphere are just awesome.
I was pleasantly surprised by the service, the beauty and the all around atmosphere of this hotel! I loved it. The only thing that would have made me happier would've been to have a balcony on the room. It was beautifully decorated and the staff was absolutely amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 25, 2015
The restaurant staff was non existent, obviously disliked their job. Evening service and food very poor. Morning was a little better. Hotel though was great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Comfortable bed, room is spacious and we had fun staying in the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel downtown, historical.

Posted Jan 20, 2015
Beautiful hotel in downtown Galveston near the Strand. This hotel stands out from the usual hotel by bringing a historic feel to your stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Nice hotel but noise is a factor.

Posted Jan 19, 2015
Everything would have been excellent if it weren't for outside noise. I don't know if it was thin walls or the hardwood floors amplifying the sound but we could hear the music from the valet pick up and drop off all night enough to wake us up several times. There was quite a bit of road noise as well. We were on the second floor facing the road. We overheard another couple talking about the noise but they were on the inside row facing the atrium. Other than that our stay was wonderful including our breakfast at the lobby restaurant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Conroe, TX

Friday Night in Galveston for

Posted Jan 19, 2015
Pros: The design, the staff (-1), the beautiful room, food, drink, service personnel, etc.
Cons: Train the desk help in client relations.
Location: /EXCELLENT location for the Strand, Grand Opera House, Art Walk, etc.
I needed to get away. It was a five star hotel with only one star not rising to the top. Behind the desk, cannot remember her name. I cozied up to members of Love Train band and they invited me across the street to hear them play. They said just walk in like you own the place. . I told this phantom clerk/hostess that I was going over across the street for awhile. She protested and said it was a ticketed event and it was nearly over,don't go.. I said I didn't ask you and went. I walked in, took the elevator, and went up near the band. As I went to the restroom I spotted this girl from the Tremont. She turned and ran and went back across the street to the Tremont. When I went back to the hotel I told some friends about her trying to stop me. She overheard me and said yeah, sometimes I am a meanie. She definitely avoided me the rest of the evening. What is her problem? Then Saturday morning I saw her. I jokingly called her "the sheriff" She made as though she didn't hear. Why did she think she needed to tell me what to do?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Odessa, Texas

Fantastic staff. Friendly and helpful

Posted Jan 13, 2015
Pros: Staff. Mike, Brice, and Dan. Honestly we were treated like royality the entire visit. Ever single employee in the Hotel was nice.
Cons: I was carrying 3 Bloody Mary's back to our room from the great Bloody Mary bar and the lttle cardboard carrier gave way at the elevator. What a mess
Location: Wonderful resuraunts.
Wonderful experience. Entire stall was very helpful and friendly. See below comments. The bar was relaxful with live music. I will definitly go back as soon as I can.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,

Posted Jan 10, 2015
Great experience, hotel and room was very nice. Staff was a little distracted until the tips started flowing them I had their attention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2015
Great facility and staff. Stayed in a room just above the restaurant and bar and it was a bit noisy until about midnight.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
It was very nice. Beautiful high ceilings in the rooms. Very close to restaurants and bars.