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Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you had a great experience with us. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!
2/10 Terrible
bryan
Apr 14, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
We had no bath towels and there fleas on the pillow
bryan
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we are did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Dear Guest,Thank you for your 4-star rating! We are glad to hear that you considered our prices to be reasonable. Ensuring our services are accessible to everyone is a top priority for us. We're continuously striving to maintain our affordability while delivering high-quality products and services. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.
The motel was very clean, however, there weren’t any trash cans in my room at check in, or batteries in the remote.
Rachel
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We're thrilled you found our motel exceptionally clean during your stay! Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience regarding the missing trash cans and batteries in the remote upon your check-in. Your feedback is invaluable to us, and we'll ensure to address these issues promptly to enhance the experience for our future guests. We appreciate your 4-star rating and hope to welcome you back soon for an even more enjoyable stay!
Dear Guest,Thank you so much for your 5-star review! We're happy to hear that you loved your stay with us and that you enjoyed the proximity to the beach. We hope to welcome you back again soon for another fantastic beach getaway!
The People & owner where very nice, friendly & accommodating. Its going through up dating from weather related issue. But a great place in a great area! Like home to us! Thank you to all of you that work here!
Gabby
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Dear Guest,We're thrilled to hear about your positive experience at our establishment! It warms our hearts to know that you found our staff and owner welcoming and accommodating. We apologize for any inconvenience caused by the weather-related updates, but we're dedicated to ensuring a comfortable and enjoyable stay for all our guests. Your kind words mean the world to us, and we're grateful for your support and appreciation. Thank you for making our place feel like a home away from home!
Dear Guest,Thank you for your wonderful 5-star review! We are delighted to hear that you found our location close to the beach. We strive to give our guests convenient access to the stunning coastline, assuring a memorable and enjoyable stay. We appreciate your kind feedback and look forward to welcoming you back for another amazing experience soon!
This location is pet friendly. Made is easy for us to take our little pug with us...
Pedro Jr
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,It is heartwarming to see such a wonderful 5-star rating. We're delighted to hear that you had a wonderful experience at our pet-friendly location. Making it easy for you to bring your adorable little pug along is one of our top priorities, and we're thrilled that we could accommodate both you and your furry friend. We look forward to welcoming you both back for another enjoyable stay soon!
Room was lacking customary furnishings. No table lambs, no floor lamps and no end tables. The only lighting was very bright recessed cans that could not be dimmed. If they added the furnishings it would be a great place to stay. It has a great location that is convenient to the beach.
william
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,Thank you for your feedback and positive 4-star rating! We're glad to hear that you found our location convenient for beach access. We appreciate your constructive criticism regarding the room furnishings, and we'll certainly take your suggestions into consideration to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.
Clean, well maintained, close to everything, just off the beach, restaurants and shopping within easy walking distance. Staff is friendly and helpful. Price was extremely reasonable great value for money.
THOMAS
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 5, 2024
Dear Guest,We're truly grateful for your fantastic 5-star rating! It warms our hearts to know that you had a wonderful experience during your stay, appreciating our clean and well-maintained property's proximity to the beach, restaurants, and shops. Providing exceptional service is our top priority, and we're thrilled that our staff's friendliness and assistance contributed to your enjoyment. Additionally, we're delighted that you found our pricing to offer excellent value. We can't wait to welcome you back again soon!
Best value for an excellent location!
Dogs stay free.
Brian
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Dear Guest,Thank you very much for your fantastic 5-star review! We are delighted to hear that you found our location fantastic and our price outstanding. We take pride in delivering exceptional service and amenities to all of our guests, including our animal friends. We appreciate your kind thoughts and look forward to having you back soon!
Property was nice and clean. Quiet and across from the beach. No complaints.
Randolph
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,I appreciate your wonderful review very much. We are overjoyed to hear that you had a pleasant visit and thought our property was peaceful, tidy, and pleasant. The experience is enhanced by being directly across from the beach. We value your 5-star review and look forward to having you visit us again soon!
Dear Guest,It is heartwarming to see such a wonderful 5-star rating. I'm glad to see that you liked our smooth check-in service. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Dear Guest,It is our utmost priority to ensure that our guests leave with a positive impression, and we apologize for falling short of your expectations on this occasion. To assist us in addressing your concerns more effectively, we kindly request that you provide us with further details about what specifically disappointed you. We are fully committed to enhancing our services, and we hope for the opportunity to serve you better in the future.
Only thing I could critique is a better set-up to rinse dogs/feet. Overall, very impressed. Definitely not your average red roof inn.
Victoria
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,Thank you for your fantastic 5-star review! Our team appreciate your feedback. We're delighted you had a positive experience at our establishment. Your suggestion regarding the setup for rinsing dogs/feet has been acknowledged, and we will look at it for future upgrades. We strive to exceed expectations and provide a memorable stay for all our guests, and we're delighted that you found us to be anything but your average Red Roof Inn. We hope to welcome you back again soon!
We loved how close this was to the beach, the dog-friendly policies, and the excellent staff. We will look to stay here again when next we visit Galveston.
Michael
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,Thank you very much for your excellent review! We're happy to hear you like our accessibility to the beach, dog-friendly policy, and excellent service. We look forward to seeing you again when you visit Galveston. Your 5-star review means everything to us!
Dear Guest,Thank you very much for your nice words and 5-star rating! We're delighted to hear that you found our establishment pleasant and clean. We consistently prioritize providing a clean and comfortable environment for our guests. Furthermore, we appreciate your feedback that our pricing is reasonable for the service we provide. We appreciate your support and hope to see you again soon!
2/10 Terrible
Ronald
May 9, 2023
Ronald
Stayed 1 night in May 2023
Response from Olivia RediResponse Specialist on May 13, 2023
Hello Ronald, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GALVESTON - BEACHFRONT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist
2/10 Terrible
patsy
May 6, 2023
patsy
Stayed 1 night in Apr 2023
Response from Abigail RediResponse Specialist on May 7, 2023
Hello Patsy,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Plus+ Galveston - Beachfront. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist
Response from Olivia RediResponse Specialist on May 4, 2023
Hello Effie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Plus+ Galveston - Beachfront and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
8/10 Good
Nova
May 1, 2023
Nova
Response from Devorine RediResponse Specialist on Jun 4, 2023
Thank you for taking a moment to complete our survey, Nova. The staff at the Red Roof Inn Plus+ Galveston - Beachfront and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
2/10 Terrible
Amy
May 1, 2023
Amy
Stayed 1 night in Apr 2023
Response from Olivia RediResponse Specialist on May 3, 2023
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS GALVESTON - BEACHFRONT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist
2/10 Terrible
Aisha
Apr 27, 2023
Aisha
Stayed 2 nights in Apr 2023
Response from Oniel Rediresponse Specialist on May 2, 2023
Hello Aisha,We are sorry you had a less than satisfactory experience, prompting your 2/10 rating, following your stay at the RED ROOF PLUS GALVESTON - BEACHFRONT. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist
The place was cordoned off and closed for repairs. There was no room awaiting me. Had to go to another hotel.
William
Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on Apr 27, 2023
Thank you for sharing with us, William. Firstly, our team at the Red Roof Inn Plus Galveston - Beachfront would like to apologize for the situation that occurred. You stated that the place was cordoned off and closed for repairs, so you had to stay at another location. There was a fire at the property recently, which caused this to happen.Thank you once again for your feedback. It would be our pleasure to provide you with better experiences once we re-open.Sincerely yours,XaoRediResponse Specialist
2/10 Terrible
Robin
Traveled with group
Apr 23, 2023
Disliked: Property conditions & facilities
Good location
Robin
Stayed 3 nights in Apr 2023
Response from Sophia CSR on Apr 25, 2023
Hi Robin,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. We request you to re-rate us and our Team hopes to see you again soon to impress you with our continued improvements.
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
4/10 Poor
Patricia
Apr 22, 2023
Patricia
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 25, 2023
Hi Patricia,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
the property had a fire break out at 3am after evacuation no hospitality was provided
Marilyn
Stayed 2 nights in Apr 2023
Response from Xao RediResponse Specialist on Apr 28, 2023
Thank you for sharing with us, Marilyn. Firstly, our team at the Red Roof Inn Plus Galveston - Beachfront would like to apologize for the situation that occurred. You stated that while you were with us, you had to evacuate due to the fire. You also noted that afterwards, no hospitality was provided, which was saddening to read.Thank you once again for your feedback. It would be our pleasure to provide you with improved stays once we re-open.Sincerely yours,XaoRediResponse Specialist
Hi Joel,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
We woke up in middle of night to fire alarms. Not property's fault.
Need refund. Also lost some of our belongings. Who do we contact?
Keith
Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on Apr 22, 2023
Thank you for sharing with us, Keith. Firstly, our team at the Red Roof Inn Plus Galveston - Beachfront would like to apologize for the situation that occurred. You stated that while you were with us, you lost some of your belongings to the fire. Please feel free to reach out to our Guest Relations department for assistance on this. As it pertains to the refund, please feel free to reach out to your booking source to be best assisted with it.Thank you once again for your feedback. It would be our pleasure to provide you with improved stays once we re-open.Sincerely yours,XaoRediResponse Specialist
10/10 Excellent
Richard
Apr 16, 2023
Richard
Stayed 2 nights in Apr 2023
Response from Olivia RediResponse Specialist on May 13, 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GALVESTON - BEACHFRONT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist
2/10 Terrible
Heidi
Apr 16, 2023
Heidi
Stayed 1 night in Apr 2023
Response from Olivia RediResponse Specialist on May 13, 2023
Hello Heidi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GALVESTON - BEACHFRONT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist
10/10 Excellent
Sheri
Apr 16, 2023
Sheri
Stayed 1 night in Apr 2023
Response from Olivia RediResponse Specialist on May 13, 2023
Hello Sheri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ GALVESTON - BEACHFRONT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
I liked the staff, rooms were clean! I arrived early and they got us in after driving all night. Restaurants nearby along with the beach! Nothing I really didnt like.
Marty
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 16, 2023
Dear Guest,Glad to see you happy. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.
Our stoy was pretty good, comfortable and pretty clean.
Sandra
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 16, 2023
Hi Sandra,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
10/10 Excellent
Cindy
Apr 15, 2023
Cindy
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 17, 2023
Hi Cindy,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.
8/10 Good
Kathy
Apr 14, 2023
Kathy
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 16, 2023
Hi Kathy,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 Excellent
Thomas
Apr 14, 2023
Thomas
Stayed 3 nights in Apr 2023
Response from Sashauna Red Roof Management on May 12, 2023
Hello Thomas,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Plus+ Galveston - Beachfront. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
We stayed here 4 nights in April 2023! We came in a day early and had a double queen room for 1 nights and switched to our reserved king room for the rest of our stay! I have 0 complaints and will stay here anytime we are in Galveston!
Nikki
Stayed 3 nights in Apr 2023
Response from Sophia CSR on Apr 16, 2023
Hi Nikki,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
Nicely remodeled next to the beach and very affordable!
Clay
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 16, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Hi Paul,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Okay
MARIA
Apr 11, 2023
Liked: Cleanliness, staff & service, amenities
Hotel clerks were very pleasant. My initial thought when ealking in the room is wow , this is clean and up to date. But it does have a pet smell that has lingered in there. Im sure dogs have slept in those beds. I love dogs but not on the furniture
MARIA
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 12, 2023
Hi Maria,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
This was clean and spacious. Love the idea that it is close to restaurants and the seawall. The drive to the Port of Galveston to meet cruise ships is only a few miles away!
Deborah
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 16, 2023
Hi Deborah,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!