Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Wonderful Hotel experience, Nimes not so great....

Posted Aug 12, 2014
Pros: The most comfortable bed and pillows in four weeks of travelling.
Cons: We had to ask for an extra towel a few times as we had not been given the correct number for our family. They need pool towels as well.
Location: Nimes did not have much to offer as a tourist visiting. No restaurants open in town -sat night! Surrounding sights - approx 1 hours drive away- good.
The Hotel was very welcoming, even when we asked to change rooms because we had been allocated a smoking room, this was not a problem for them. We had a wonderful buffet dinner at the hotel and enjoyed the pool and spa. When we booked in for a beauty treatment this was very professionally done. Great range of treatments for those who have been on the road a while.
Comment from Hotel Management
Aug 29, 2014 by Anne Maud Aguilar, Hotel Management
Dear Guest, Thank you so much for your lovely review. It is fantastic to read that you had a wonderful stay at the Hotel and found the staff professional and helpful. It is always pleasant to hear such positive feedback, which serves as a great motivator to my team. It shows them that their passion and efforts to provide good service are appreciated by those who receive it. We sincerely hope to have the opportunity to welcome you again. Kind Regards.
1 out of 5
Recommended
for Business Travelers
by Florencefrom London

very disappointing and incompetent staff

Posted Jul 13, 2014 on Hotels.com
despite asking twice (once in my booking, and once at the check-in) for a non-smoking room, i was given a smoking room, which stunk of cigarette. when i asked the staff for a different room, they were aggressive and told me it was my fault.Several times, I asked the staff simple questions and each time, they were not able to answer the questions (what time the gym opens etc) . Overall, i found the staff really unpleasant and quite incompent.The gym is nice but opens between 9am and 8pm, which is good if you are on holiday. but if you are there for work, then it's a bit useless. On the whole, the hotel is nice, but again, it was wasted by having a smoking room and by the staff being unpleasant.
Comment from Hotel Management
Sep 20, 2014 by Aguilar, Hotel Management
Dear Guest, Firstly, let us say that we are extremely concerned to read about your review. We really appreciate receiving comments from our guests to strengthen our service and give our customers the quality service they expect. Please accept our sincere apologies for any disappointments you may have during your stay at Vatel and we are looking forward to surprise you and delight you on your next trip to Vatel Nîmes. Kind Regards,
4 out of 5
Recommended
for Everyone
by Rose

Great relaxing hotel

Posted May 2, 2014
Staff were very attentive and professional. I am a swimmer, so I appreciated the pool each day. However, it does not officially open until 9 a.m. I like to work out at 7 or 8 a.m. Would like to have had the opportunity to o my own routine then. Instead i had to join classes with the coach and others. The room was wonderful, clean and many extras with coffee and chocolates.
Comment from Hotel Management
Jan 17, 2015 by Anne Maud Aguilar, Hotel Management
Dear Guest, Thank you for taking the time to write us to let us your comments. All feedbacks are very important in order to improve our quality and services, that is why we speak with the Spa manager about the opening time. We are extremely concerned about the satisfaction of our guests and we are looking forward to welcome you again at Vatel. Best Regards,
4 out of 5
Recommended
for Overnight Stay Before Destination
by Mr et Mme BEREYZIATfrom BOURGOGNE

la façade peu engageante,masque un hotel excellent

Posted Mar 31, 2014 on Hotels.com
Très bonne étape, sauf le seuil ralentisseur de l'entrée du parking ,dont ma voiture garde un souvenir cuisant !!!!! et déjà signalé parait il !!!
Comment from Hotel Management
Sep 20, 2014 by Aguilar, Hotel Management
Chers clients, Nous vous remercions d’avoir pris le temps de nous écrire, ces informations étant très précieuses pour répondre au plus juste à l’attente de nos clients. Suite à votre remarque sur le seuil d’entrée du parking nous tenions à vous informer que celui-ci sera entièrement refait l’année prochaine et nous prévoyons un parking entièrement clôturé avec une entrée différente pour faciliter les manœuvres de nos clients. Espérant que ces désagréments n’aient pas terni l’image de l’Hôtel Vatel, nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement et vous souhaitons une très agréable journée. Meilleures salutations, La Direction
4 out of 5
Recommended
for Families
by Consultant Spafrom Nice

Lit très confortable, top

Posted Mar 22, 2014 on Hotels.com
Super souvenir, personnel adorable et restaurant des palmiers exceptionnel,seule bémol la baignoire avec des moisissures sur glissière par douche et carrelage.
Comment from Hotel Management
Sep 20, 2014 by Aguilar, Hotel Management
Cher client, Nous vous remercions d’avoir pris le temps de nous communiquer vos impressions sur notre hôtel. Nous sommes ravis d’apprendre que vous avez apprécié votre séjour et sommes touchés par vos appréciations. Votre satisfaction est notre plus belle récompense. Nous avons bien transmis votre remarque sur la salle de bain au responsable de l’entretien qui et a depuis refait ou vérifié les joints de toutes nos salles de bains. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement et vous souhaitons une très agréable journée. Meilleures salutations, La Direction
5 out of 5
Recommended
for Business Travelers
by A verified traveler

tres bien

Posted Jan 20, 2014 on Hotels.com
5 out of 5
Recommended
by toto

This traveler left a rating score only Posted Dec 13, 2013 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2013 on Hotels.com
5 out of 5
Recommended
by Julienfrom France

Tres bel espace détente!

Posted Nov 29, 2013 on Hotels.com
Super hotel. Seul reproche la fermeture à 21h de l'espace détente. Sinon R.A.S
4 out of 5
Recommended
for Business Travelers
by Massefrom Marseille

Bon rapport Q/P

Posted Nov 20, 2013 on Hotels.com
Chambre Bruyante Jusqu’à 1h00 du matin car sous restaurant