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Reviews of Royal Hotel

3 out of 5
Royal Hotel
1, Place d'Assas, 3, Boulevard Alphonse Daudet, Nîmes, GARD

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 175 reviews" "
Rating 8 - Good. 78 out of 175 reviews" "
Rating 6 - Okay. 29 out of 175 reviews" "
Rating 4 - Poor. 14 out of 175 reviews" "
Rating 2 - Terrible. 4 out of 175 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Caryn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cannot fault the location but that’s where it ends. Looking at other reviews a lot depends on your room. Ours was the broom cupboard. So small the door hit the bed when you walked in. Staff initially friendly but when we found out the Festival was on and the hotel was hosting a party they became very unfriendly! They’d known about the event 3 days before but hadn’t thought to inform us. If they had we would have cancelled. No chance of a room on the other side as fully booked. Expedia was useless too. They gave us ear plugs - marvellous! No free breakfast or any other basic compensation to make us happy. Manager couldn’t care less. No lift by the way, young man helped us with them but no offer to bring them down on the day we left. Hotel a mess due to all the work going into the party and restaurant closed.Shower broken - nothing done about it
Stayed 2 nights in Sep 2023
Response from La réception on Nov 10, 2023
Hello,thanks to post your feedback on Expedia.com.We apologize about this experience , we tought that our prices are very differents about normal prices all the year.It was an exceptionnal event organised by the city. The shower is not broken.Best regards,The reception

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional Hotel
Stayed here for one night on our way home from the south. Lovely central location, friendly staff, buzzy restaurant, a/c in the room - though room 10 has v.small windows!
Stayed 1 night in Jul 2023
Response from The reception on Nov 10, 2023
Hello, thank you for taking the time to leave us your review on Expedia. We are happy to see that your stay with us went well. We look forward to seeing you again. Kind regards, Reception

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from La réception on Nov 16, 2023
Bonjour,merci d'avoir pris le temps de nous laisser votre avis sur Expedia. Nous sommes heureux de voir que votre séjour parmi nous s'est bien passé. Au plaisir de vous retrouver de nouveau.Bien à vous,La réception

8/10 Good

MR ERNST

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Being a 3 star it was excellent. The staff very friendly and helpful. Although restaurant under our window it was very quiet. Close to all tourist attractions and opposite the Temple. The continental breakfast was very good. Good value for money.
Stayed 5 nights in Jun 2023
Response from The reception on Nov 16, 2023
Hello, thank you for taking the time to leave us your review on Expedia. We are happy to see that your stay with us went well. We look forward to seeing you again. Kind regards, Reception

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but welcome stay!
This hotel is in an interesting and historic building. The room was small but had all we needed. The ensuite shower room was new and pleasant, and overall they had made the most that could possibly be made of the space! The staff were really friendly and helpful. Breakfast was good, even though i have many allergies, and as we had an early taxi, which they booked for us at short notice, we appreciated the quick and efficient service. Our main difficulty was that due to a train delay of over 2 1/2 hours, on Labour Day, the front reception was closed when we eventually arrived. However an arrangement was in place where we were able to access the key code to the hotel and our room, and paid in the morning. There did not seem to be a lift, which was difficult for one member of our party with ann injured ankle. But overall, we loved our stay, with a fab feature being the view of the Maison Carrée from the dining room window!
Stayed 1 night in Apr 2023
Response from The reception on Nov 10, 2023
Hello, thank you for taking the time to leave us your review on Expedia. We are happy to see that your stay with us went well. We look forward to seeing you again. Kind regards, Reception

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a good central area. Nice big comfortable room which was very quiet.
Stayed 4 nights in Oct 2022
Response from Royal Hôtel on Dec 24, 2022
Hello, We thank you for taking the time to leave us a comment and we are delighted to know that your stay with us went well and that the hotel has you more. We take care to improve the points that our customers highlight, so we are in perpetual renovation. Looking forward to welcoming you again in our establishment. Sincerely, The reception.

2/10 Terrible

Michelle

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the money
The location is great, the staff members are friendly. Stayed in room 2, which is over the reception/ bar payment area / staircase,the noise was dreadful every night, that went on quite late, as my bedroom was over that area. You could also hear every noise from the room above. Couldn't turn the air conditioner turned on despite asking quite a few times. A staff member did try, but wasn't successful. Then said it was too cold to have it on. It was 26 degrees. Quite a few mosquitoes in the room too. Shower in 2nd bedroom was hit and miss with the temperature of the water. After complaining about the noise (really couldn't sleep!) I was told they'd look into getting me another room which would have been nice if they'd actually told me if they had one spare or not. No one came back to me on it. And reception "closes" between 7pm and 8pm. So over all not an enjoyable stay and definitely not worth the money we spent. I did ask reception if the owners or manager could contact me but have not heard back as of yet. If there's a reply to this here, I expect it to be the usual auto reply they leave. Wouldn't it be great if they would indeed "progress and improve the experience of our future customers" It really took the goodness out if the holiday. "Thank you for your feedback, it is important for us because it allows us to progress and improve the experience of our future customers. Looking forward to having you with us next time. Sincerely, The reception."
Stayed 4 nights in Sep 2022
Response from Royal Hôtel on Sep 24, 2022
Hello Michelle,Thank you for leaving us your opinion despite the experience you have had.We are deeply sorry that your stay with us did not go exactly as you would have liked. Indeed, the hotel being located just above a bar / restaurant, the noise can be felt and we are sincerely sorry. Nevertheless, we would like to inform our customers of this, at each check-in, so that they can make the most of it, during its opening hours (6 p.m. to 1 a.m.). The presence of mosquitoes in the room is probably due to the fact that you had opened the windows during the rainy season, at night, in September, in the south of France, which also explains why you had heard so much noise, despite the double glazing.The TANGO suite, which you had reserved, of 42m2, with shower and bathtub, being unique, we could not relocate you to an equal room, moreover that the hotel was completely full.The lack of air conditioning results from a problem of synchronization between the rooms, despite the technology, due to the age of the building, which also makes it charming.Thank you for your feedback, it's important for us because it allows us to progress and see how to improve certain things, such as targeting the problems to be solved.Thank you Best regards,The reception.

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was over the top friendly.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kevin, Towcester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arty hotel well located for the main attractions, canal and gardens. Reception staff were most helpful and friendly. Excellent restaurant too although run separately from the hotel. Garage parking under the plaza just outside. Lift access to street level but note no lift in the hotel. Contact hotel in advance to book parking at reduced rate.
Stayed 2 nights in Jun 2022

8/10 Good

Alfred

Liked: Cleanliness, staff & service, room comfort
Great staff
Terrific staff, very friendly and accomodating.
Stayed 1 night in Dec 2020
Response from M on Jan 5, 2021
Hi, Thank you a lot for your comment. We're happy to see that your stay in our company was good. Hope to see you soon. Best regards, The Reception

8/10 Good

Alfred

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the eclectic decor, the fact that is walking distance from all of the major attractions of Nîmes and there is an underground parking ($) right below the hotel.
Stayed 1 night in Jul 2019
Response from The management on Aug 25, 2019
Hello, Greetings from the Royal Hotel ! We thank you very much for your positives feedback. Your satisfaction is our best rewards. We are looking forward to welcome you back. Best regards, The management

10/10 Excellent

Faye

Great stay. Location was fantastic and the hotel staff were extremely friendly. The decor is quirky and modern.
Stayed 1 night in Nov 2018

8/10 Good

Jon, washington, dc / usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, but hard to access via auto. Must first find and park in adjacent undrground garage, after negotiating one-way streets.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice hotel and great value in the centre of the town. Easy walking distance to most sights. Great bar and terrace in a nice square.
Stayed 1 night in Jun 2017
Response from Olivia on Jul 31, 2017
Thank you for your comments which are our best reward. Best regards. Receptiob desk

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely location, shame there was no lift.
Stayed 3 nights in Jun 2017
Response from Olivia on Jul 31, 2017
Your comments are important for us, thank you for taking time to write it. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ben, DC

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a fair price
The photos of the hotel are better than the real thing, but it's in a great location. Parking is a snap in the immediately adjacent underground lot. There's an Elevator from the parking lot, but not in the hotel, but staff was willing to help with luggage. The Lobby is disjointed, sharing a wait staff station from the connected restaurant, but that's easily overlooked by the helpfulness of the staff. There is ongoing adjacent road construction, but access to the hotel is maintained.

8/10 Good

Guillermo, Tampa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming surprisr
Unexpectedly charming, spacious room! Fantastic location with great surrounding restaurants.
Response from Olivia on Jun 25, 2016
Hello there Guillermo! Thank you for your review and kind words. We would love to welcome you again here at the Royal Hotel. Kind regards, Olivia

8/10 Good

Alissa M.

Liked: Cleanliness, staff & service, room comfort
Downtown Hotel Stay
This hotel was very comfortable, but was undergoing some renovations during our stay. We were not alerted of these renovations and was not compensated for the mess. It was still a pleasant stay and great location in downtown Nimes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel a cote de la maison carre de nimes
Hotel located in a great location. Need to create the hotel parking

8/10 Good

Usman, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
art culture style -superb locale
its style and superb location make it 4 star anyday -easy to get around -chic punk artistic décor -good food -quiet place -no complaits -the place de assess is a gem of a space itself -loads of gastronomy and culture all around -----
Response from Olivia on Jun 25, 2016
Hello Usman, Thank you for your review and kind words. We are happy to hear that you enjoyed your stay. We would love to welcome you again here at the Royal Hotel. Best regards, Olivia

8/10 Good

Josephine Dylan, hastings

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
lovely hotel for the price. Room was clean and comfortable
Response from Olivia on Jun 25, 2016
Hello Josephine, Thank you for you review. We are glad to hear that you enjoyed your stay here at the Royal hotel. We would love to welcome you here again. Kind regards, Olivia

8/10 Good

Camilla, North Carolina

Liked: Cleanliness, staff & service
Good hotel for short stay
Stayed one night here. Very central location. Rooms are a little old with minor updates. Shower is hand held and dated. Overall comfortable and what we needed for the night.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jo, Huddersfield

Liked: Cleanliness, staff & service, room comfort
Helpful staff, great location
I was attending a wedding and needed an ironing board, however the hotel couldn't provide me with one, but were happy for me to use the laundry room ironing facilities. The staff spoke good English and happily helped with taxi booking and directions to various places. The hotel is very close to all the main visitor attractions, shops and places to eat/drink. The only down side I'd say is that the room was very small and there was no shower screen (possibly a french thing) with the shower head being on the taps which made washing a bit tricky! Other than that it was reasonably priced and clean.

8/10 Good

PWP, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in Nimes. Beside car park and city centre. No lift, so you need to be able to deal with your luggage. Small room and bathroom - fine for one or two nights.
Response from Olivia on Jun 25, 2016
Hello there PWP, Thank you for your review on the Royal hotel. We hope to see you here again soon! Kind regards, Olivia

8/10 Good

julie, australia

Liked: Cleanliness
awesome location
a lovely old building in a great location beside a lovely square, the restaurant attached to the hotel is great for a drink and has a great tapas menu. enjoyed our stay.

10/10 Excellent

off-season, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific location, great price
You could hardly ask for a better location, right on a beautiful Square, half block from an old Roman temple, and a few blocks from the coliseum. We got a beautiful, comfortable and spacious corner room looking out over the square. The hotel staff was friendly and efficient although the night manager did not speak English. The hotel restaurant had one of the best lunches that we had on our trip. All this for €59 a night off-season. Parking was not included, another €17, but was right under the hotel. No elevator, so you have to haul your luggage up the stairs. But overall, we would highly recommend Hotel Royale.

4/10 Poor

Kathy, Alberta, Canada

Liked: Staff & service
Disliked: Room comfort
The room was small and not like the pictures shown. Bathroom had no heat and was cold. Disappointed.

8/10 Good

happytraveller, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful service and good location
Good location and very friendly and helpful service. Arrived on new years day and could not find a restaurant for dinner - the receptionist tried to help us by calling and checking if the restaurants were open/available. Also bumped us up to a bigger room, which was much appreciated. Restaurant at the hotel was good as well
Response from Olivia on Jun 25, 2016
Hello there happytraveller, Thank you for your review on the Royal hotel. We hope to welcome you here again soon! Kind regards, Olivia

8/10 Good

marc, Brewster, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , affordable hotel in the downtown area
It was a very convenient stay; the staff was pleasing and cordial. Even though there was no parking dedicated to the hotel, the presence of an underground public parking right next to it was very convenient and sufficient. The room was a bit small but it is almost inevitable in those old building. the room had an old ceiling fan right on top of the bed somewhat wobbly that only had one speed (fast) , so it was a little uncomfortable to fall asleep with the fan on.
Response from Olivia on Apr 24, 2016
Hello there Marc, Thank you for your review on the Royal Hotel. We would love to welcome you here again! Kind regards, Olivia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Very satisfied with all aspects except the size of our room. I could not use the basin in the bathroom if the door was closed. We were given the option of a large standard room without air conditioning or a smaller room with AC - July in Nimes, no contest! It would be good if all the rooms had AC.Everything else was great, the staff were lovely and breakfast outside was perfect. The location could not be better, in the center of the city 200 meters from the Maison Carre!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
well located - very sall room
nice hotel, with very small rooms, though. it is well located from where most places can be reached by foot. tourism ofice is just around the corner. internet didnt work in the room, in the lobby only.

10/10 Excellent

william, Chillicothe, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal
Hotel was nice and convenient. Get your reservations early for dinner, it gets busy!

10/10 Excellent

Elisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ga sido una sorpresa maravillosa tanto el Royal Hotel como la ciudad de Nimes, no me esperaba tantas obras llenas de historia tan próximas del hotel! Mi habitación era muy cómoda y confortable, el baño maravilloso, este hotel en general y su personal son sensacionales! Nos ayudaron en todo momento! Además tiene el plus de tener un excelente restaurante abajo!
Stayed 1 night in Mar 2024

10/10 Excellent

michel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait, personnel sympathique, accueillant. Pas de bruit et proximité des lieux de découverte.
Stayed 2 nights in Dec 2023
Response from La réception on Feb 8, 2024
Bonjour,Merci de nous avoir donner votre avis sur votre séjour parmi nous.Vos remarques sont importantes pour nous. Elles nous permettent d'améliorer l'expérience de nos futurs clients.Au plaisir de vous revoir bientôt.Bien à vous,La réception

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La réception on Nov 10, 2023
Bonjour,merci d'avoir pris le temps de nous laisser votre avis sur Expedia.Nous sommes heureux de voir que votre séjour parmi nous s'est bien passé.Au plaisir de vous retrouver de nouveau.Bien à vous,La réception

10/10 Excellent

Philippe

Stayed 1 night in Sep 2023
Response from La réception on Nov 10, 2023
Bonjour,merci d'avoir pris le temps de nous laisser votre avis sur Expedia. Nous sommes heureux de voir que votre séjour parmi nous s'est bien passé. Au plaisir de vous retrouver de nouveau.Bien à vous,La réception

8/10 Good

Douche

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel in a lovely central square.
Lovely hotel in a great location to enjoy Nimes. Standard room is pretty tight at 18m2 but has a big bathroom.
Stayed 1 night in Aug 2023
Response from The reception on Nov 10, 2023
Hello, thank you for taking the time to leave us your review on Expedia. We are happy to see that your stay with us went well. We look forward to seeing you again. Kind regards, Reception

10/10 Excellent

Rémi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from La réception on Nov 10, 2023
Bonjour,merci d'avoir pris le temps de nous laisser votre avis sur Expedia.Nous sommes heureux de voir que votre séjour parmi nous s'est bien passé.Au plaisir de vous retrouver de nouveau.Bien à vous,La réception

8/10 Good

Patrick

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from La Réception on Mar 12, 2023
Bonjour, Merci d'avoir pris le temps de laisser un commentaire. Nous sommes ravi de lire que notre hôtel vous a plu et que votre séjour s'est bien passé. Bien à vous, La Réception

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from La Réception on Feb 24, 2023
Bonjour, Merci d'avoir laissé un commentaire. Nous sommes ravis de savoir que votre séjour parmi nous s'est bien déroulé et que notre hôtel vous a plus. Vos retours sont très importants pour nous car ils nous permettent d'améliorer l'expérience de nos futurs clients. Au plaisir de vous recevoir à nouveau prochainement, La Réception.

10/10 Excellent

Fabienne

Stayed 1 night in Dec 2022
Response from Royal Hôtel on Dec 27, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser une note et sommes ravis de savoir que votre séjour parmi nous s'est bien déroulé et que l'hôtel vous a plus. Au plaisir de vous accueillir de nouveau dans notre établissement. Bien à vous, La réception.

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Una escapada con encanto
La experiencia fue muy satisfactoria porque el hotel se encontraba en el centro mismo de Nîmes, cerca de restaurantes y transporte público. El personal del hotel nos dio una atención excelente y pudimos comunicarnos en inglés. El restaurante una cena fantástica. La habitación muy espaciosa, único inconveniente la temperatura de la misma, hacía frío. El precio del desayuno era excesivo.
Stayed 2 nights in Dec 2022
Response from Royal Hôtel on Dec 27, 2022
Hola, Le agradecemos por tomarse el tiempo para dejarnos una reseña en Hotels.com y nos complace saber que su estadía con nosotros fue buena y que el hotel les ha gustado. Nos preocupamos por mejorar los puntos que destacan nuestros clientes, por eso estamos en perpetua renovación. Deseando volver a recibirle en nuestro establecimiento. Atentamente, La recepción.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Royal Hôtel on Dec 24, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire et sommes ravis de savoir que votre séjour parmi nous s'est bien déroulé et que l'hôtel vous a plus. Nous prenons soin d'améliorer les points que nos clients mettent en lumière, de ce fait nous sommes en perpétuelle rénovation. Au plaisir de vous accueillir de nouveau dans notre établissement. Bien à vous, La réception.

10/10 Excellent

Irene

Stayed 1 night in Oct 2022

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel
Très bel hôtel et magnifique chambre. Une déco et un ameublement haut de gamme. Service sympathique et disponible. Idéalement placé.
Chambre double supérieure
Chambre double supérieure
Chambre double supérieure
Stayed 1 night in Jul 2022

10/10 Excellent

Nicole

Stayed 1 night in Jul 2022

10/10 Excellent

Franck

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Max on Mar 22, 2022
Bonjour, Merci d'avoir pris le temps de laisser votre avis sur Expedia. Nous sommes ravi de voir que votre séjour s'est bien déroulé dans notre établissement. Merci pour ce retour, ils comptent pour nous. Bien à vous, La réception