Ratings based on 230 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby H from T
Posted Nov 1, 2013
for Everyoneby Joseph
Not that badPosted Nov 1, 2013
for Everyoneby A verified traveler
Trouble checking inPosted Oct 7, 2013
Pros: Great location near freeways
Cons: Staff attitude
Location: easy access to major freeways and beaches
Took me 1 hour to check in to my hotel due to reservation that didn't show up on computer. Staff were not friendly to resolve issue
Jan 9, 2013 by Manager
Your review for our hotel was recently brought to my attention. I was disheartened to read that our staff did not provide you with professional service at check-in and that your process was not completed in a timely fashion. Please know, we did have a delay in reservations showing on our computers this past weekend; however, this issue has been corrected. As this hotel’s manager, I can assure you that I am coaching the entire staff on how to provide better customer service moving forward to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
for Couplesby A verified traveler
Posted Sep 6, 2013 on Hotels.com
for Personal Eventby A verified traveler
Posted Aug 19, 2013 on Hotels.com
EVERYTHING WAS GOOD
Recommendedby sydni from gardena
Posted Aug 14, 2013 on Hotels.com
it was nice
for Familiesby Sophie from Las Vegas
Great for a weekend stay!Posted Aug 13, 2013
Pros: Manager was very professional
Cons: Housekeeping & properly trained staff.
Location: It's 30-40 min away from all the great beaches (Santa Monica, Venice, Hermosa & Redondo)
It's a place to stay for the weekend. I wasn't informed that there wasn't any housekeeping, so we left for the whole day & came back to a room w/no clean sheets & no clean towels. After waiting @ the front desk for 15 min, I was then informed that I was to bring my dirty sheets & dirty towels to the front desk. Also they do not provide those little bottles of shampoo, conditioner or even a bar of soap, just 2 little things of face soap, again that was another thing we were not informed of, I would of expected those items for what we paid for. The manger was such a nice man, very professional but his staff wasn't well trained as to what to inform the guest when checking in. Another thing was the weirdo that stay there, it's like the live there week to week like a motel. So my recommendation is its a ok place to just lay your head down after a long day.
for Overnight Stay Before Destinationby A verified traveler
Overall confortablePosted Aug 12, 2013 on Hotels.com
Evrything was OK. Do not expected anything about the "continental breakfast"...
for Familiesby A verified traveler
Close to FreewayPosted Aug 5, 2013
Pros: only location
Cons: Better breakfast
Location: not really
Not worth for the Money. Small room. Elevator is very far from the room Free Breakfast is so bad.
Jan 8, 2013 by Manager
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the breakfast and room size did not meet your standards. Your feedback is very important to us, so thank you for sharing. If you have any additional feedback, we would like to hear it. Please contact me, at the hotel, so we can speak directly. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
for Business Travelersby A verified traveler
great location-close to 405Posted Jul 25, 2013 on Hotels.com
It was an overall good experience but they only have one person at the desk, and never through the night so that did impact my score for the overall stay: long lines tend to form at the front desk if you need ANY thing and wake up calls don't happen (though one housekeeper was kind enough to oblige me the night I arrived) so that might be a small thing to someone else but sometimes it's just the little things.