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Reviews of Econo Lodge South

2 out of 5
Econo Lodge South
1602 Mechanical Blvd, Garner, NC

Reviews

6.6
Rating 10 - Excellent. 40 out of 212 reviews" "
Rating 8 - Good. 65 out of 212 reviews" "
Rating 6 - Okay. 49 out of 212 reviews" "
Rating 4 - Poor. 25 out of 212 reviews" "
Rating 2 - Terrible. 33 out of 212 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities
The only concern was no breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Stanley

Liked: Staff & service
The hotel is a little old and run down, but overall quiet and comfortable. Check in was easy, bed was comfortable and breakfast was fine.
Stayed 1 night in Mar 2024

8/10 Good

Francis

Good
Stayed 3 nights in Feb 2024

2/10 Terrible

Peggy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, unsafe bathtub, dirty bathroom and people coming and going all hours of the night. There was no kind of breakfast offered and no workout area as advertised.
Stayed 2 nights in Feb 2024

8/10 Good

Shaqona

Liked: Cleanliness
Decent room nice size bed
Stayed 2 nights in Feb 2024

6/10 Okay

Aaliyah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service
Convenience and wasn't the safest
Stayed 1 night in Dec 2023

10/10 Excellent

Cesar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient, clean, inexpensive.
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Holly

Disliked: Staff & service
The night time clerk actually gave my room and key access to someone else. So at three o'clock in the morning three men busted into my room (I was traveling alone). Thankfully, the men left and I called the clerk who told me the mixup. This could have went really bad but thank goodness it didn't.
Stayed 1 night in Dec 2023

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with stay
Stayed 1 night in Dec 2023
Response from KEN on Dec 5, 2023
THANK YOU FOR YOUR FEEDBACK,WE APPRICATE YOUR REVIEW.HOPE TO SEE YOU NEXT TIME.THANK YOU!

6/10 Okay

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from jd on Nov 22, 2023
Thankyou for your feedback.

6/10 Okay

Daniel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Our first room had a broken bed frame on the couch. We were then moved to another room. The hostess was very kind and he provided awesome hospitality. The rooms felt outdated and I could see cracks and holes in the restroom wall, which made us feel uneasy.
Stayed 1 night in Oct 2023
Response from JD on Nov 22, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We are glad that you liked our new beds happy to hear that. Sincerely GUEST ASSISATANCE

6/10 Okay

Shatitka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last time staying there
The place needs a make over. Its dingy patched up and the owners are rude
Stayed 2 nights in Oct 2023
Response from KEN on Nov 1, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

8/10 Good

Jessica

Stayed 1 night in Oct 2023
Response from KEN on Nov 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stacy

Stayed 1 night in Oct 2023
Response from KEN on Nov 1, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Randy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from JD on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
The room is falling apart. Extremely Dirty! The door doesn’t close all the way. The floors were so dirty we had to wear socks to walk around. Refrigerator and freezer both don’t work. We had to fix the drain plug in the bathtub. The toilet had poop stains in it. It was an awful place to stay.
Security lock coming off door
Peeling ceiling
Door has no locking mechanism
Door broken
Stayed 4 nights in Sep 2023
Response from FD on Sep 21, 2023
DEAR GUEST,WE WOULD LIKE TO EXPRESS OUR HEARTFELT REGRET & APOLOGY FOR THE SERVICE YOU EXPERIENCED WITH THE ROOM.

2/10 Terrible

Swante

Liked: Cleanliness
Disliked: Staff & service
Im not sure why but i havent gotten my deposit back for either of my last two stays.
Stayed 1 night in Sep 2023
Response from JD on Sep 18, 2023
HELLO!WE HAVE ALREADY REFUNDED YOUR INCIDENTALS DEPOSIT ON YOUR C.CARD ENDING XXX2810.YOU CAN CHECK YOUR BANK A/C.

4/10 Poor

Robin

Traveled with partner
Liked: Cleanliness, staff & service
Loud, music from guests next door. The smell of marijuana was overwhelming. Prostitute activity I was very disappointed, once nighttime arrived..
Stayed 1 night in Aug 2023
Response from KEN on Aug 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

4/10 Poor

Kathryn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in serious need of updating. The walkways are dirty. Our room smelled of cigarettes and was musty. A/C unit is very loud. Mattress needs to be replaced. Breakfast is a joke- have to go to front deak for milk.
Stayed 1 night in Jul 2023
Response from KEN on Jul 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly nothing to complain about besides more toilet paper LOL.
Stayed 2 nights in May 2023
Response from jd on May 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, GUEST ASSISTANCE

2/10 Terrible

Ned

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay here again
Terrible hotel. Bed bugs. Rooms are old and dirty.
Stayed 2 nights in May 2023
Response from JD on May 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

10/10 Excellent

George

Stayed 1 night in Mar 2023
Response from JD on Apr 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, GUEST ASSISTANCE

10/10 Excellent

lolita

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a decent and comfortable stay in a good location.
Stayed 1 night in Jan 2023
Response from JD on Mar 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,GUEST ASSISTANCE

10/10 Excellent

Isiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Response from FD on Mar 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.SincerelyGUEST ASSISTANCE

8/10 Good

Joan Newsome

Liked: Cleanliness, staff & service
Nice for the pricr
Response from jd on Nov 17, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,GUEST ASSISTANCE

4/10 Poor

Teresa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from FD on Nov 7, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

2/10 Terrible

Elmer

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from FD on Nov 7, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from FD on Nov 7, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not good lights out he did not work and we had to get the door unlocked. That’s dangerous.
Stayed 2 nights in Sep 2022
Response from GUEST ASSISATANCE on Nov 7, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE

8/10 Good

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I thought it would be. Needed a cheap hotel to sleep for a few hours. Lots of people outside talking late into the night. Bed was comfortable and the AC provided white noise to drown out noise. Front office was awesome and professional. You can tell they take pride in the property.
Stayed 1 night in Sep 2022
Response from JD on Oct 3, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ok not too spectacular but it was clean and comfortable inside the rooms
Stayed 1 night in Aug 2022
Response from JD on Oct 3, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dylan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Kassondra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Arrived late at night and the guy at desk was so friendly and the room was clean. Area was quiet and didn’t have any issues.
Stayed 1 night in Aug 2022
Response from JD on Oct 3, 2022
Thanks for staying with us. We appreciate your feedback! WE WILL SHARE YOUR REVIEWS WITH OUR STAFF MEMBERS.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Yahya

Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in May 2022
Response from fd on Jun 16, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI Asst. Manager Econo Lodge, Garner

10/10 Excellent

Ivany

Stayed 1 night in Apr 2022

8/10 Good

Nathan

Stayed 2 nights in Feb 2022

6/10 Okay

Bernadette

Stayed 1 night in Dec 2021

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night stay.
The loction was excellent as well as the staff and accommodation. Very comfortable and clean room. Ill definitely stay here again.
Stayed 1 night in Nov 2021

2/10 Terrible

JESSICA

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were roaches in the bathroom. Also Hotel charged me a no show when after I told them I wouldn't check in Friday night but early Saturday morning. So they changed me a whole extra night as if I stayed 3 nights instead of 2.
Stayed 2 nights in Nov 2021

6/10 Okay

Denise

Stayed 1 night in Aug 2021

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bed was comfortable, the shower was very awkward, staff was friendly.
Stayed 1 night in Jul 2021
Response from Gina P. on Sep 3, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

karen

Disliked: Cleanliness, property conditions & facilities
Poop all over toilet seat
Stayed 1 night in May 2021
Response from jd on Jun 17, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GUEST ASSISTANCE

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2021
Response from JD on May 19, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, FD MANAGER

8/10 Good

Wendy

Liked: Staff & service, room comfort
I’ve stayed here in the past and it was pretty nice but it was six years ago. I would say that they definitely need to do renovations. Our door was multicolored looking horrible. But I still enjoyed my stay. One of the pillows on the bed didn’t have a pillow case on it and the bedspread on the bed looked stained.
Stayed 1 night in Apr 2021
Response from JD on May 19, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Choice User GUEST ASSISTANCE

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from JD on Mar 13, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GUEST ASSISTANCE