Indoor pool, sun loungers

Reviews of Cally Palace Hotel & Golf Course

4 out of 5
Cally Palace Hotel & Golf Course
Cally Avenue, Gatehouse of Fleet, Castle Douglas, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 171 reviews" "
Rating 8 - Good. 52 out of 171 reviews" "
Rating 6 - Okay. 12 out of 171 reviews" "
Rating 4 - Poor. 2 out of 171 reviews" "
Rating 2 - Terrible. 3 out of 171 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We required a room hange due to mobility problems, this was carried out quickly and efficiently by reception staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Stuart

Traveled with family
Disliked: Amenities, property conditions & facilities
The building requires many upgrades. We went in winter and we only saw two staff in the whole place. It was almost like a scary movie. The property is so grand and beautiful but it most certainly needs upgrading. The dinner facilities were set up as if a wedding of 300 people were coming but in fact it was just for 5 or 6 who were dining and there was no music and again few staff. They had no TV in the main areas to watch the sport. I hope the business can spend to gain more business and get the hotel back to where it belongs. I would have loved to not leave this review and just provide feedback to staff however on our departure the staff clearly didn’t care how our stay way since they took the key asked the room number and went back to what they were doing. Girl at the desk upon arrival was much friendlier than the gentleman upon departure
Stayed 1 night in Dec 2023

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel used as base for work, lovely and clean food excellent, staff friendly and helpful, chose this hotel as it advertised a gym this was a stationary bike cross trainer tread mill a broken rowing machine an incomplete set of dumbellls and a leg machine, the Pool looked lovely and there was a hot tub and sauna.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kyle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cally Palace Hotel and Golf Course stands as a majestic retreat where the beauty of nature meets the grace of tradition. The enchanting setting, luxurious amenities, and exceptional staff create an atmosphere of refined indulgence. While breakfast stumbled, it did little to diminish the overall allure of this Scottish gem—a destination that invites you to savor the grandeur of both its surroundings and hospitality.
Stayed 1 night in Nov 2023

8/10 Good

Martin

Stayed 2 nights in Nov 2023

8/10 Good

Mark

Stayed 3 nights in Nov 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Colin

Stayed 1 night in Nov 2023

6/10 Okay

Joanne

Stayed 2 nights in Oct 2023

10/10 Excellent

keith

Stayed 1 night in Oct 2023

10/10 Excellent

Susanah

Stayed 2 nights in Oct 2023

8/10 Good

James

Stayed 2 nights in Oct 2023

8/10 Good

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
3rd visit in 15 months. Ticks all the boxes. Friendly staff especially Sarah on reception. Dinner very good but breakfast not so. Great facilities. Played golf but surprised that you had no yardage guides as this is almost essential for playing. Room was massive and fit for royalty!
Stayed 2 nights in Oct 2023

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay. The surroundings are beautiful and very quiet. The staff were excellent and my only comment regarding the dining room would be to change the harsh overhead lighting to a more subtle and relaxing level. We shall return.
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Stayed 2 nights in Oct 2023

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and staff were lovely and very helpful. First night we chose bar meal which was an expensive mistake, poor quality both fish and burger, avoid if you can. We dined in main dining Saturday where food was amazing. Swimming pool was spotless and well maintained. Our room was beautiful and very big with separate bathroom, again spotlessly clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gerald

Traveled with family
Liked: Amenities
Staff and the service
Stayed 1 night in Sep 2023

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scottish luxury escape 👍
Amazing building from a bygone age. Very welcoming hotel with friendly staff, room large and spacious, furnishings a little dated but clean and we enjoyed our stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Gary

Stayed 2 nights in Sep 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Ron

Liked: Staff & service
Disliked: Property conditions & facilities
a bit tired and needing a renovation, but comfortable enough
Stayed 2 nights in Sep 2023

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Cally Hotel September 2023
Hotel is advertised. It is a very old hotel and it needs some love but it is very clean, comfortable, great service and good food. Very high value for the price.
Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 2 nights in Sep 2023

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Beautiful grounds for walking in and the indoor swimming pool was an added bonus.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

8/10 Good

Maire

Stayed 2 nights in Sep 2023

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque and Convenient Location
Picturesque Setting. A convenient location for travelers coming or going to the Stena port. Very polite and professional staff. Parking was convenient and right outside the main entrance. There is a large pool, which we didn't have time to use, as well as a very small gym room. A few minor things to note. Our balcony room did not have air conditioning, so it was quite warm. Also, there is not much sound-proofing. So guests in adjacent rooms with loud coughing and loud snoring was a problem for us. Maybe we were just unlucky in this regard. Bathroom ceiling fans from other rooms are also quite loud. Would stay there again, but would ask for a quieter room, and one with Aircon.
Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Stayed 2 nights in Aug 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply felt special.
Stayed 1 night in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback and your lovely comment, we look forward to welcoming you back in the future.

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fading grandeur but in the process of renewal. Food and service excellent. Highly recommended. Unfortunately the golf was rained off this time, but on previous visits ee enjoyed the course.
Stayed 1 night in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Peter

Stayed 1 night in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service
Lovely grounds to walk in.
Stayed 3 nights in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback and your lovely comment, we look forward to welcoming you back in the future.

8/10 Good

Lance

Stayed 1 night in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Glyn

Stayed 1 night in Jul 2023
Response from Reception on Sep 4, 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

NOMSA

Stayed 2 nights in Jun 2023

10/10 Excellent

Julia

Stayed 1 night in Jun 2023

2/10 Terrible

Stephen

Stayed 1 night in Jun 2023

8/10 Good

Paul, Huddersfield

Liked: Cleanliness, staff & service
Liked the location, however the decor of the hotel is somewhat tired.
Stayed 2 nights in Jun 2023

10/10 Excellent

J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and accommodation were excellent. Staff friendly and obliging. Will return to the Cally Palace.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 days of excellence
It was a perfect 5 day stay. The staff were excellent and nothing was a bother for them. It was a 100 per cent stay.
Stayed 5 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks all the boxes
Very comfortable and civilised stay with excellent facilities and fabulous grounds with efficient polite friendly staff and excellent restaurant
Stayed 2 nights in Jun 2023

8/10 Good

Niall

Stayed 2 nights in Jun 2023
Response from Reception on Jun 6, 2023
Thank you for your feedback, we look forward to welcoming you back to Cally Palace Hotel in the future.