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Reviews of Comfort Inn & Suites Gatesville near Fort Cavazos

2.5 out of 5
Comfort Inn & Suites Gatesville near Fort Cavazos
111 N Highway 36 Byp, Gatesville, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 152 reviews" "
Rating 8 - Good. 35 out of 152 reviews" "
Rating 6 - Okay. 10 out of 152 reviews" "
Rating 4 - Poor. 8 out of 152 reviews" "
Rating 2 - Terrible. 3 out of 152 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienent and safe- convienent to both N/S and E/W highways. Staff very nice and parking is easy. Only small drawbacks: Pool was small and no hot tub. Not Pet Friendly.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Alan, We appreciate your positive feedback on our convenient location, friendly staff, and easy parking. We have noted your comments about the pool size and pet policy for future considerations. Thank you for taking the time to share your experience with us.

8/10 Good

Danika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, nice hotel, and the staff was very friendly. Breakfast was good, and the grounds and hotel looked clean and nice. It was a little noisy for us, our room on the second flood was by the door to the stairs. The AC didn't get cool enough for us, and our room had a little bit of a smell. We sprayed some Febreze and that seemed to take care of it, but after we were out of the room for a bit and came back it was still there, we had just gotten used to it. All that being said we will likely stay again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Danika,We are glad to hear that you found our staff friendly and enjoyed the breakfast. Thank you for your feedback on the room location and AC. We appreciate you bringing the smell to our attention and will address it promptly. We hope to welcome you back on your next visit.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Staff was pleasent. Perfect site for the eclipse. Price gouging during the eclipse. The night before and the night after. The night of the eclipse I understand. But 3 nights cost more than a first claas flight and rental car.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Linda,Thank you for sharing your experience with us. We appreciate your positive comments about our cleanliness and friendly staff. Regarding pricing during the eclipse period, rates may fluctuate based on demand. If you have any further concerns, please reach out to our management team for assistance.

6/10 Okay

Rosemary

Traveled with family
Liked: Staff & service
Stay was as expected. Property was clean, room was clean. Only issue was a crying baby next door, which can't be helped.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 12, 2024
Hello Rosemary, We are delighted to hear that you found our property and room up to your standards. We understand that noise disturbances can occasionally occur, and we appreciate your understanding in such situations. If there is anything else we can assist you with, please feel free to reach out to us.

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price was 8 times usual due to reasonable price gouging due to idyllic location for eclipse viewing.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Jeff,We appreciate your feedback regarding the pricing during the eclipse period. Our rates are subject to change based on various factors, including peak seasons and special events. We recommend reaching out to our management team for further assistance or future reservations. Thank you for staying with us.

8/10 Good

Julie, Mineral Wells

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Apr 12, 2024
Hello Julie,We appreciate you choosing our hotel for your stay! We hope you had an enjoyable experience and look forward to welcoming you back in the future.

10/10 Excellent

manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello manuel,We're glad to hear that you found our hotel clean during your stay. Your feedback is valuable to us as we strive to maintain high cleaning standards for all our guests. We appreciate your positive comments and hope to welcome you back in the future.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Quite little town, everyone was so friendly and professional, room was clean and beds were comfortable. I had a trailer with my dirt bike on it and the front desk person told best place to park so I could see it from my room, but said not to worry, it was a very safe town, he was right.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Doug, We are delighted to hear that you enjoyed the friendly service from our staff and found our rooms clean and comfortable. It's great to know that you felt safe parking your trailer with your dirt bike. Our team always aims to ensure the well-being of our guests and their belongings during their stay with us. Thank you for sharing this positive feedback with us.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and reasonably priced.
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Larry,We appreciate your positive feedback on our property and pricing. Thank you for sharing your experience with us.

10/10 Excellent

clint

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello clint,We are happy to hear that you enjoyed your stay with us! We would love to welcome you back for another fantastic experience at our hotel.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Connie,We're thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

4/10 Poor

Rick

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very basic no frills stay. Was there three nights and never had any housekeeper of any kind.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Rick,Thank you for sharing your experience with us during your recent stay. We apologize for any inconvenience caused by our housekeeping services. We appreciate your feedback and will share it with our management team for further improvement. If you have any additional concerns, please feel free to reach out to us directly.

6/10 Okay

Bruce

Disliked: Staff & service
Had a 3rd floor room despite the hotel being almost empty. Room 316 was well-worn. You had to specifically request housekeeping.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Bruce, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Please note that room assignments are based on various factors, including availability and guest preferences. We apologize if the condition of your room fell short of our usual standards. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Gabriela

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Beds/pillows were very comfortable to get a quiet nights sleep.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Gabriela,We're delighted to hear that you found our beds and pillows comfortable for a peaceful night's sleep. It's important to us that our guests rest well, and we're glad we could provide that for you. Thank you for sharing your positive feedback with us!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes.
Yikes. Took 3 tries to find me a room after pre-booking. First room smelled AWFUL and the bathroom had tons of mold. The second one the door lock wasn’t functioning (the entire assembly rattled on the door.) The third I accepted only because the other hotel down the street didn’t have room and I had a friend come and tighten the lock assembly. That didn’t stop my visitors in the dark from scuttling across the floor. Also, no idea when the elevator was last serviced as it has no placard and it malfunctioned several times (like it would start to move with the doors open or just… not open the doors.) Do yourself a favor and book down the street for a little more $.
Stayed 3 nights in Dec 2023

6/10 Okay

Steven

Stayed 3 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Steven, We're sorry to hear that you didn't have a completely satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to welcome you back in the future.

8/10 Good

David

Stayed 2 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello David,Thank you for choosing our hotel for your recent stay. We appreciate your rating and we're glad to hear that you had a positive experience. If you have any further feedback or if there's anything we can do to improve, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

MDenise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gatesville stay
Good place to stay while in Gatesville
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello MDenise,Thank you for choosing our hotel during your time in Gatesville. We're glad to hear that you found it to be a good place to stay. We strive to provide a comfortable and enjoyable experience for all of our guests. If you have any feedback or suggestions for improvement, please don't hesitate to reach out to our management team directly. Safe travels and we hope to welcome you back in the future.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good the beds were very hard though. Overall all great stay
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Jimmy,Thank you for choosing to stay with us and for your positive feedback. We appreciate your compliments on your overall stay. We take note of your comment about the beds and will share it with our team for consideration. We strive to provide a comfortable experience for all our guests and appreciate your input. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Max

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's fine hotel, and it's convenient that it shares a parking lot with a Steakhouse and a gas station.
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Max,Thank you for your review! We're glad to hear that you found our hotel convenient, being located near a steakhouse and gas station. We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.

4/10 Poor

Naomi

Traveled with family
Disliked: Staff & service
Take your business elsewhere.
TV did not work, front desk no help and suggested we move the furniture around to check connectivity. We requested another room, got one with exactly the same TV problem. Front desk person duggested we wait until "tomorrow." We were checking out the following day!
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hi Naomi,Your review is highly appreciated, and I would like to apologize for not exceeding your expectations with the condition of our television, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our amenities to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

8/10 Good

Danielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when traveling to the area. Affordable, clean and convenient.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Danielle,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our area. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Susie

Stayed 2 nights in Jun 2023
Response from Manager on Sep 30, 2023
Hello Susie,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Idalia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here and I love it.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hi Idalia,Thank you for your review and welcome back! I’m glad you find our hotel with comfortable accommodation. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 Excellent

Vivian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Vivian,Thank you for your glowing rating! We are thrilled to have exceeded your expectations during your stay with us. We look forward to welcoming you back in the future!

8/10 Good

DeAnne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tv never worked
Tv never worked. Called front desk said they would send someone. They never did.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hi DeAnne,Your review is highly appreciated, and I would like to apologize for not exceeding your expectations with the condition of our television that never worked, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Esther, Bakersfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isabelle at front desk was so helpful especially when Expedia failed to send them my reservation.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hi Esther,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Elise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot breakfast bar. Room was nice and clean. Didn’t have time to enjoy the pool, but the outside area looked very inviting.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hi Elise,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

8/10 Good

Andrea

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Andrea,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Sidney

Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello Sidney,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Debra, Gatesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Debra,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

6/10 Okay

David

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Was not greeted breakfast was not good
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello David, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time. The property was clean. Everything was adequate.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hi Brian,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel Stay
The sink had a steady leak when we checked in, had to wait til next morning for maintenance to come check.....i did not get his name, but super friendly and did what he could to slow down the leak....the pool had many many dead bugs, i tried cleaning a bit just so we could emjoy a swim. Overall the issues didnt stop your staff from being helpful as much as they could and all very friendly...
Stayed 2 nights in Aug 2023
Response from Manager on Aug 10, 2023
Hello Linda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Melanie,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

JAMES

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was great
Stayed 3 nights in Jul 2023
Response from Manager on Aug 2, 2023
Hello JAMES,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Francis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in Gatesville, TX - reasonably priced, easy access, free parking and plenty places to eat close by
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hi Francis,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Jul 21, 2023
Hello Kendrick,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and right next door to the Ranchers Restaurant!
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Geraldine,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Elaina M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello Elaina M.,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Cecily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Comfortable bed. Clean room. Good breakfast.
Stayed 1 night in Jul 2023
Response from Manager on Jul 10, 2023
Hello Cecily,Thank you for taking the time to share. We appreciate your feedback regarding our bed and also our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and bed comfortable.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 19, 2023
Hi Connie,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Teresa

Stayed 2 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hello Teresa,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were very accommodating to our schedule and last minute cancelation. One of the rooms was smoky and they immediately gave us a new room.
Stayed 2 nights in May 2023
Response from Manager on May 26, 2023
Hi Paul,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

cordella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello cordella,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff was friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Manager on Apr 19, 2023
Hi Jonathan,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

4/10 Poor

Johnny

Not so good of a stay!
The TV never would connect to the cable and the room had an odor.
Stayed 1 night in Jan 2023
Response from Manager on Apr 17, 2023
Hello Johnny, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service
Very clean!! Very friendly staff!
Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hi Jovan,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 Good

Vickkie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Crazy Stay
It was a little disconcerting. I only stayed there because my daughter was staying there. Some how these folks got our reservations confused and I cannot figure out how. I was told at one point it was because we had the same last name….I was like really? What if we hadn’t even been kin to each other? Lol Her reservation was made by the Bell County DA and mine on here. Even after things were “fixed” I was asked to move out of my room for someone else. Uhhhh. I politely told them no. I was in a handicap room with my handicap mother. I was then put on the phone and asked again by the hotel manager to trade my room. I again explained no and that I was traveling with my elderly handicapped mother. The whole situation was crazy. But it was nice to get to spend time with my daughter. That was the most important thing for me. Her stay was worse. By the time they actually checked out, they had been moved & stayed in 4 different rooms on all 3 floors. It was crazy ridiculous.
Stayed 2 nights in Mar 2023
Response from Manager on Apr 9, 2023
Hello Vickkie, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every effort to provide comfortable, clean, and friendly accommodation. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

8/10 Good

Juan

Stayed 1 night in Apr 2023
Response from Manager on Apr 7, 2023
Hello Juan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.