Ratings based on 228 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Kentucky
Walking distance to downtown.Posted Mar 10, 2015
Pros: Kitchen, living room, fireplace, washer/dryer, fitness facility, and the creek outside the sliding door.
Cons: Not having to talk to time share person just to get a parking pass
Location: Great location, right across from the log cabin pancake house.
We have stayed there 3 times now, and we've had a great experience each time.
for Everyoneby A verified travelerfrom Knoxville, Tn
Excellent amenities and close to the strip!Posted Feb 25, 2015
Very nice suite.. We had a two bedroom which worked great for my family. Our two kids had their own bedroom and bathroom on the other side of the unit. Our suite had a huge jetted tub that was very relaxing after a day on the slopes of Ober Gatlinburg. The king size bed was very comfortable and was right beside our private balcony with a fantastic view of the Space Needle and the main drag through Gatlinburg. The master suite also included an oversized shower and separate water closet. The kitchen was very well equipped with everything you need including pots and pans. all you need to bring is your food, which is not a bad idea as eating out in Gatlinburg can get expensive. the living room furniture was clean and comfortable and the gas fireplace kept the room toasty warm.
for Everyoneby A verified travelerfrom Rogersville,TN
Ballz to the WallzPosted Feb 15, 2015
It was an AMAZING stay the room was HUGE. There was nothing bad about this place. I don't think I will be staying anywhere else when going to Gatlinburg.
for Everyoneby A verified traveler
Posted Jan 30, 2015
We didn't have any soaps or shampoos in our room when we got it. Otherwise, it was a very pleasant stay.
for Personal Eventby Carolynfrom Tennessee
Birthday bustPosted Dec 28, 2014 on Hotels.com
I stayed for one night, the front desk clerk was great I told him I was staying for my birthday he gave me an extra hour at check out, but that was cut short by housekeeping banging on the door at 8:30, 9:00 until I finally got up and left. The room was very nice... Housekeeping was my only problem
for Couplesby A verified traveler
Excellent last minute tripPosted Dec 20, 2014 on Hotels.com
The room was great! Everything was clean and comfortable. You felt at home.
for Familiesby Josephfrom Cumming ga
Grest timePosted Oct 24, 2014 on Hotels.com
Its was really nice staff was nice clean room all round nice time
for Overnight Stay Before Destinationby Sharonfrom Gatlinburg
Remarkable place; we'll be back!Posted Sep 14, 2014 on Hotels.com
When's the last time you were given the cell and home phone numbers of the hotel's general manager so you could contact him/her if there was a problem? Well, not only did reception give us the GM's contact info., we got the assistant GM's info as well! That's how serious the Holiday Inn Club of Gatlinburg is about making sure your stay is just perfect. We never had to use the numbers because everything was great. The attention to detail in our unit was amazing. The layout was terrific. bed comfy, condo spotless and price excellent. We will be back!
for Overnight Stay Before Destinationby Hilton Patersonfrom Western Australia
Posted Sep 7, 2014 on Hotels.com
Check in staff very good
by A verified travelerfrom North Carolina
Smokey MountainsPosted Aug 8, 2014
Pros: Location very good.
Cons: Linen quality, bath rooms.
The Good: Very convenient location. Can walk anywhere in Gatlinburg you want to go! Kid friendly. Nice size 1 bedroom villa. Loved the movie by the pool. Overall very clean. Very friendly and accommodating staff. The Bad: Sheets and towels either very dingy grey colored or dirty. Had to get all new linen upon arrival. Only two mirrors in unit, both in bathroom. Hard to get ready in the morning when bath in use. The mirror over the sink is very LOW and had to bend down to see reflection for getting ready in the am. Tub is very hard to climb into for kids or older adults. You have to step up to get into to take a shower. Did not like the shower AT ALL! It is a hand held unit that does not stay in place. I am 5'9" and I could not take a pleasing shower without actually holding shower handle.