Ratings based on 532 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grove City, OH

Great location

Posted Nov 12, 2014
Pros: Location
Cons: Room bigger. Did not look like picture I viewed online.
Location: Many shops and attractions. Right next to a very good Mexican restaurant.
Great location in mid Gatlinburg. Can walk to all shops and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Nov 8, 2014
We have had some unpleasant experiences at different hotels we've stayed, even some in Gatlinburg but I would have to say that our stay at Best Western Twin Islands was the best we've had in the Smokies. Great place to stay! Very clean.
4 out of 5
Recommended
for Families
by A verified traveler

Room

Posted Nov 7, 2014
Pros: Location convenience
Cons: Breakfast was good but would suggest atleast one meat
Location: Very convenient
Small but fit our needs. Beds were comfortable. Did find hair on bath tub edge.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mobile, Alabama

Perfect location for the price

Posted Oct 30, 2014
This place was really awesome! The prices were awesome and the location was perfect. We were only a 2-5 minute walk to all the major attractions in Gatlinburg (aquarium, haunted house, candy shops, Ripley's etc). The complimentary breakfast was awesome and the breakfast area was clean. We could step right outside our backdoor and feed the ducks and fish. All around great place! !
1 out of 5
by A verified traveler

Worse ever

Posted Oct 18, 2014
Dirty and smelled awful. Awful night stay. Have always stayed at Best Western but will no longer
2 out of 5
by A verified traveler

Posted Oct 18, 2014
Dirty, bottles of chemical cleaners left on bathroom floor. Sheets sitting outside on balcony railing. Bathroom very dirty, carpet dirty.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom georgia

Posted Oct 12, 2014
Nice hotel by stream. Great breakfast. Tv in room broke and took day too fix. But overall good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2014
Great location. We could walk every in Gatlinburg.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, Ga

Great location!

Posted Oct 7, 2014
Really liked the location of the hotel. Short walk to everything!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tn

Last min

Posted Oct 6, 2014
People are great Room a place to sleep Sing to close to toilet