Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Jul 22, 2014
I spent 3 days in one of the cabins. It was perfect. No one bothered me the whole time.
1 out of 5
Recommended
by Danfrom Indianapolis

Worst hotel stay ever!!!!

Posted Jul 21, 2014 on Hotels.com
Let me start by saying that this was me and my wife's first trip by ourselves in the 15 years we've been together. Upon check-in we were told we would have to change rooms the following morning because of availability. We were not informed of this upon booking this hotel and this made us very upset right from the beginning. The room was not even close to that wich was described with dirty carpet old tube tV's and many more issues. Woke up next morning to take showers and no hot water. Called the front desk and was told to let it run for 10 mins. We already had it on for almost 20 mins at this point. Told someone would come to our room soon. Waited an hour still nothing then hour and a half later it was fixed. Got moved to our new room after waiting our whole morning and it was better but the bathroom was pretty bad. Wallpaper falling apart running boards on floor missing sections and just not kept up well. We told the 20 something year old manager about all our issues and all he could say is I'm sorry. No way we will ever go back or recommend to anybody.
3 out of 5
Recommended
by Carolinefrom SC

Checkin chaos

Posted Jul 15, 2014 on Hotels.com
Rooms were not ready at check in time. The lines were very long with guests trying to checking in.
2 out of 5
Recommended
by Naomi Meadfrom tampa

Needs remodeling

Posted Jul 15, 2014 on Hotels.com
This place is very old it needs to remodeled. The clubhouse is nice and updated but not the condos. They state that you can not bring pets but our condo had an obvious dog smell and my husband had an allergic reaction to it and they would not allow us to switch rooms. Luckily Benadryl got him through the night or he would have had to sleep in the car. I don't recommend this place if you have allergies.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jul 15, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Pros: Beautiful View
Nice accommodations and convenient location. One bedroom unit was fully equipped with kitchen and washer and dryer. Will stay here again. No stairs to climb. Has convenient elevator.
5 out of 5
Recommended
for Families
by A verified traveler

Only one. Night stay however enjoyed the convence.

Posted Jul 14, 2014
Pros: Spacious and full ammentities.
Cons: Nothing
Location: Close to gatlinburg activities
Very clean, beautifully view, spacious and affordable.
4 out of 5
Recommended
for Business Travelers
by Jayfrom Lex

Posted Jul 1, 2014 on Hotels.com
My rooms should have been in the same building
3 out of 5
Recommended
for Overnight Stay Before Destination
by Sbadgerofrom Michigan

Nice hotel

Posted Jun 30, 2014 on Hotels.com
Nice hotel and friendly staff. Great location and beautiful scenery.
4 out of 5
Recommended
for Everyone
by Saurabh

Posted May 12, 2014
It was a good experience, scenic location but the location is a bit distant from Gatlinburg main street