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Reviews of Bluegreen Vacations Mountain Loft, Ascend Resort C

3.5 out of 5
Bluegreen Vacations Mountain Loft, Ascend Resort C
110 Mountainloft Drive, Gatlinburg, TN

Reviews

7.4

Good

Rating 10 - Excellent. 27 out of 93 reviews" "
Rating 8 - Good. 33 out of 93 reviews" "
Rating 6 - Okay. 12 out of 93 reviews" "
Rating 4 - Poor. 15 out of 93 reviews" "
Rating 2 - Terrible. 6 out of 93 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Our experience was not so great
Our experience was not so great, we made our reservation 5 month in advance, but we got a very noisy room with no mountain view. Our check in took a long time and then they tried to sell us extra stuff...
Stayed 3 nights in Oct 2019
Response from Dani on Nov 4, 2019
Thank you for taking the time to share your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
It was a great time. Rooms were spacious
Stayed 3 nights in Oct 2018

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Armstrong
Nice condo great weather couldn’t have been better
Stayed 5 nights in Aug 2018

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right next to downtown Gatlinburg and easy access to Smoky Mountains
Stayed 4 nights in Apr 2018

6/10 Okay

Justin, Florida

Liked: Cleanliness, property conditions & facilities
Very nice views
Room and all were nice but walls thin can hear ppl talk and to be late and up early hearing others move, walk, and talk. Bed like a rock.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Fun in Gatlinburg
I came to stay with my daughter and her inlaw family. i had a great time - the area is lots of front - Gatlinburg is like Las Vegas without gambling - very honky tonk. The resort was nice and clean, plenty of parking. It is in need of paint and some updating of furniture. Everyone else in our group came as part of time share membership. I paid a nightly rate. I saw 3 other units, and had the same feeling about the dated interiors. When maintenance was called, the came quickly to spray for bugs. The area has great hikes, white water rafting, and of course moonshine tasting! I went with no expectations and left thinking it was a beautiful hidden part of the country
Hello Fun in Gatlinburg, Thank you for staying with us at Mountain Loft! We are delighted you had a great time! We are also pleased you enjoyed our location. We appreciate your feedback and we will share your suggestions with our team. We hope you will join us again soon!

4/10 Poor

vv

Disliked: Cleanliness, property conditions & facilities, room comfort
Resort appears great in the picture and from outside, however the room provided wasn't anywhere close to our expectations. First time ever saw a sofa that was falling apart (pics included) and bathroom exhaust fan was just too loud...
Response from Bluegreen Customer Care on Nov 22, 2016
Hello vv, Thank you for sharing your review of the MountainLoft. We regret to hear your accommodations did not meet your expectations. We hold ourselves to the highest standards of quality and your feedback will help us improve. Thank you.

10/10 Excellent

Megan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Will stay there again.
Only drawback was mattress was a little harder than I am use to sleeping on. Everything else was great. We stayed in one of the suites. We will definitely stay here again.
Response from Bluegreen Customer Care on Nov 22, 2016
Hello Megan, Thank you for staying with us at MountainLoft. We are glad you enjoyed our location and we're happy to hear you also enjoyed staying in one of our suites. We very much appreciate your feedback and we thank you for sharing your thoughts with us. We hope you will join us again in the future!

8/10 Good

Bobby, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed at the sales pitch given at check in
First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.
View from our balcony
Response from Bluegreen Customer Care on Nov 22, 2016
Hello Bobby, Thank you for staying with us at MountainLoft. We appreciate your feedback and regret to hear your experience was anything less than positive. We strive to fulfill guest satisfaction and your feedback will help us improve. Please know we will share your recommendations with our team. Thank you.

4/10 Poor

Frank P.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator did not work - was very loud and had to be unplugged so we could sleep. Pull Out bed was very dirty with food debris and was extremely uncomfortable. Maintenance had to bring a second mattress in and we had to stack the 2 mattresses on top of one another to be able to sleep
Response from General Manager on Sep 9, 2016
Hello Traveler, Thank you for staying with us at MountainLoft. Your review concerns us, as we hold ourselves to the highest standards of quality and cleanliness. Please know we will be investigating this further and will also sharing your review with our team to ensure our guests' satisfaction. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Laceys Spring alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place, not right on the strip but not far away at all.

8/10 Good

Jill

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Toulmin, Winchester, Ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view!
Awesome room and view, very friendly staff and very clean and kept up facilities!

8/10 Good

Verified traveler

Liked: Cleanliness

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel staff that checked us in were very friendly, however, the parking pass attendant, Starla, was NOT! Our unit was very clean and comfy, but when we got back at 11 pm, we realized the pull out sofa was broken and had to sleep with our heads at the opposite end with a bar in our backs. We would have called maintenance, but it was very late, and we were very tired. Things like that should be checked before guest arrive. I also feel that if you pay $175 for 1 night, you shouldn't have to take your sheets off the bed, or take your trash off. I don't want to clean up on vacation. The check out time is 10 am, but t 9:30, there were folks waiting to get in our unit to inspect it, I assume. We felt a little rushed. The place overall was nice, but when u start off with somine rude, everything else is just the icing on the cake. Maybe she was just having a bad day.

10/10 Excellent

Shannon, Jacksboro, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the trip was excellent!!

8/10 Good

Shawnika

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Donna J

Liked: Cleanliness
Disliked: Staff & service
Condo location is lovely but we had a rental with no mountain view as we were put in low ground level and all we saw was a bush and a ditch outside our window. Could not change locations according to front desk. Unit was very nice BUT the walls were paper thin and we could hear everything next door and upstairs well into the night. Would not stay here again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Danny, Kingston. Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice peaceful and clean.

6/10 Okay

Rebecca, Raytown

Liked: Cleanliness, staff & service, room comfort
Needs quite a bit of upkeep ((porch, shower doors, lumpy floors, bent and dusty blinds) Washer extremely loud & took forever. Dryer took forever. traffic noise. Pools looked close on the map, not so much. If you like dark to sleep, bring something with you to cover the windows

8/10 Good

Matt, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice property up in the hills of the Smokey Mountains. Very close to everything in Gatlinburg and close enough to all of the activities in Pidgeon Fork including Dollywood. The location of the property is far enough away from the touristy commercialized areas that you feel very secluded. Would absolutely stay here again!!

4/10 Poor

Michelle

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Need Update
The location was great. The rooms need to be updated. I will only stay there if the lodge have been updated.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst staff/customer service!
Worst customer service ever. They are rude! If you need to call the front desk for anything from the room, good luck because they simply don't pick up the phone. We had requested for non smoking room but the room we stayed in had strong smoking odor. We had asked them to take care of the odor and they deodorized but it wasn't completely gone. The towel hanger was broken. They do not clean your room or provide new towels during your stay unless you request it. We had booked the hotel for 3 nights and had to cancel the last night due to medical emergency prior to checking in and they didn't refund us. Do not sign up for any time-share presentation, it's a scheme. The only great thing was the view from the balcony.

4/10 Poor

wendy

Liked: Room comfort
Disliked: Staff & service
did not like this place
I was not informed when booking this hotel that it was a time share resort and that they would try to sell me a package.. there was no maid service daily, t we were put in a building far from having the loudly view in the pictures. the building we were put in had no Wi-Fi,they did not inform me of it at check in had to find out when I tried to get on line to submit work for the evening..I asked to be switched they said they would work on it, they never got back to me. The hot tub at the building we were in was down obviously for awhile so we had to drive to the other one, that one was dirty had sand and rocks in the bottom my daughter cut her foot. The lighted exit by the game room was locked from the inside, I asked for it to be unlocked due to safety and fire codes they would not. They did not seem to care about you after you paid and did not want to buy into the time share no customer service at all..

8/10 Good

TraceyG, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, no wifi
We enjoyed our stay. We had an updated room. My only complaint is that we had no wifi in our building. They hadn't upgraded it yet.

10/10 Excellent

Max, Carmel IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end in Gatlinburg for a Wedding.
On check in there was a glitch in the reservation, the hotel only received request for one night and not two nights as my Hotel.com confirmation showed. Tara was excellent in making sure we had proper accommodations. Our original reservation was for a 2 bedroom suite and we were given a 3 bedroom chalet at the same price. We did have to move at noon the next day to the second chalet but it did not interfere with our trip. The rooms and the service was excellent and I would recommend this place to anyone considering spending time in Gatlinburg.

10/10 Excellent

kaushik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gina, Chicago

Disliked: Staff & service
An ok stay
Was an ok stay. Walls are thin and the rooms need updated. Baseboards and floor need attention. Shower was very small, hard to even turn around inside. On the upside....very spacious and the bed was comfortable.

8/10 Good

Jackie, Daytona Beach, FL

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect distance from the busy city
Perfect distance from the busy city, I couldn't be happier with the location. The resort has breath taking views of the mountain. We were on the 5th floor and it was beautiful! The standard 1 bedroom suite is smaller than the pictures perceive the room to be. Pleased with the in-room washer and dryer which makes it convenient to wash clothes before heading home. The room has everything you can need, including soap for the washer and dishwasher. Had to take a cold shower due to the lack of warm water, but this may be because of the high altitude. We were disappointed that the indoor pool was closed but the manager quickly made it right for us.

10/10 Excellent

b adams, florence KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasantly surprised
I read many of the reviews about this location and was very pleased that most of the negative reports have either been fixed or exaggerated. Will stay here again. The one bedroom suites were very large. Room details did not include hot tubs, walkout balconies but they were included in the room that i got. would highly recommend!!!

8/10 Good

Gene, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Than We Bargained For
I had booked to get 2 queen beds with a sofa or rollout bed. Surprisingly, we got 3 bedroom cabin, with a king, a queen,and 2 twin beds with a full kitchen and living room. I think there were a total of 4 TVs in the cabin, and the kitchen was equipped with pots, pans,cups,etc. Everything looked clean, with plenty of towels in both bathrooms. Also, dish cloths were in the kitchen. The only down side to our stay was STRONG odor on the first floor (living room and two of the bedrooms) that was neutralized with about half a bottle of Febreze.

8/10 Good

RockyRph, Portage, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Accomodations
Nice place to stay and just far enough away from the hustle and bustle of downtown Gatlinburg and close enough to everything.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
they thrown away my food
they thrown away my food when they swap my room to another one the thrown my food . beside than that that everything was good

10/10 Excellent

Jeremy, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet place to get away and to relax!
It was a really nice place to stay at. I was there just for one night while I waited for the rest of my family to arrive in Gatlinburg, and this place was super nice while checking in and checking out. The resort is located near everything and isn't in the major traffic part of town, which makes getting in and out very easy. Overall, I recommend!

4/10 Poor

3 adults

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No management on sit?
That's what I was told twice . Have to go to a seperate guest service desk after checking in to get your parking tag? Waited behind someone booking discount attractions for 30 minutes and then i was called rude when I interrupted . Bathtub jets spew out brown foam and clots of hair. Disgusting! 0

8/10 Good

maria, B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience at Bluegreen was good. The room was clean and the staff was attentive. The only thing I didnt like was, no housecleaning during your stay and at check in my reservation was hard to find. Another thing I didnt like was the line at the check in moved very slow.

2/10 Terrible

Lindsi

Liked: Room comfort
Disliked: Property conditions & facilities
Omg so many maintaince issues. Jacuzzi didn't work any of the 3 days dishwasher didn't work. Omg facilities!! Team was very responsive to issues.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I spent 3 days in one of the cabins. It was perfect. No one bothered me the whole time.

2/10 Terrible

Dan, Indianapolis

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel stay ever!!!!
Let me start by saying that this was me and my wife's first trip by ourselves in the 15 years we've been together. Upon check-in we were told we would have to change rooms the following morning because of availability. We were not informed of this upon booking this hotel and this made us very upset right from the beginning. The room was not even close to that wich was described with dirty carpet old tube tV's and many more issues. Woke up next morning to take showers and no hot water. Called the front desk and was told to let it run for 10 mins. We already had it on for almost 20 mins at this point. Told someone would come to our room soon. Waited an hour still nothing then hour and a half later it was fixed. Got moved to our new room after waiting our whole morning and it was better but the bathroom was pretty bad. Wallpaper falling apart running boards on floor missing sections and just not kept up well. We told the 20 something year old manager about all our issues and all he could say is I'm sorry. No way we will ever go back or recommend to anybody.

6/10 Okay

Caroline, SC

Disliked: Staff & service
Checkin chaos
Rooms were not ready at check in time. The lines were very long with guests trying to checking in.

4/10 Poor

Naomi Mead, tampa

Disliked: Staff & service, property conditions & facilities
Needs remodeling
This place is very old it needs to remodeled. The clubhouse is nice and updated but not the condos. They state that you can not bring pets but our condo had an obvious dog smell and my husband had an allergic reaction to it and they would not allow us to switch rooms. Luckily Benadryl got him through the night or he would have had to sleep in the car. I don't recommend this place if you have allergies.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations and convenient location. One bedroom unit was fully equipped with kitchen and washer and dryer. Will stay here again. No stairs to climb. Has convenient elevator.