Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
90% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, cozy and reasonably priced.

Posted Mar 19, 2015
The hotel staff were friendly. The location of the hotel made it easy to find. We asked about the "hot breakfast" and were given the impression they served hot eggs, however, we discovered they only served hard boiled eggs, in addition to biscuits with the traditional continental breakfast. Overall, the experience was very pleasant for the mobey paid. It was a great value!
2 out of 5
by A verified travelerfrom kentucky

Hotel not recommended

Posted Mar 17, 2015
Hotel is outdated and needs to have some major money invested in it. Microwave was dirty and the room did not feel homey and clean. The balcony view is the ONLY thing going for this hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom kentucky

Posted Mar 16, 2015
Pros: Staff and Cleanliness! And price!!
Cons: Update overall room !!
Location: Location wasn't on main strip but was easy access to the strip for great shopping and eating places, also shopping and places to eat close by!
Hotel staff was very friendly, room was clean and cozy but somewhat outdated! Would stay again in future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mt airy nc

Nice motel

Posted Mar 6, 2015
It was nice and clean staff was nice and friendly would stay there again and tell friends about it
5 out of 5
Recommended
for Everyone
by A verified travelerfrom rutherfordton, nc

brookside resort, gatlinburg, tn

Posted Mar 2, 2015
Pros: see above
Cons: remodeling which has started!
Location: walking downtown, near great restarants and hiking trails.
i stayed with my best girlfriend 2/25/15 - 2/27/15. We had a great time and especially that the room had a real fireplace. The maintenance guy, Brandon, was so helpful to get our fire started the first night we were there. the reception lady was very helpful and friendly too. even though the rooms are somewhat old, they are working on remodeling the entire place. again, i would refer to anyone and it is only 1/2 mile from where the 'downtown gatlinburg' is. we enjoyed every minute and pleased with the staff!
3 out of 5
by A verified travelerfrom Myrtle Beach SC

Close to Restaurants & Shops, River view :)

Posted Feb 23, 2015
Pros: In town, River/stream in back.Flapjacks across the street is the bomb! Rocky Top skillet is the best! Ask to be waited on by Ashley she's the awesome!
Cons: Carpet, a/c-heater needs updating, tub and shower needs to be fix so it drains properly!
Location: Lots of shops all around within a mile radius.
Needs updating! Carpet needs go be replaced, heater/ac needs updating, ur either to hot or to cold, NO MEDIOCRE! water goes from hot to cold continuously, tub takes a while to drain.. YUK!! Spider webs the size of a basketballs connected to each side of the curtain & ceiling.. NO INTERNET the whole 3 days there.......
5 out of 5
Recommended
for Families
by A verified traveler

Family Friendly & Very great Customer Servie

Posted Feb 22, 2015 on Hotels.com
We stayed in room 165 and it was very clean it was a nice stay. Our back door led to a porch that overlooks a beautiful rushing river/creek.You could hear it in the room which was very soothing. There is a complimentary breakfast of biscuits and gravy boiled eggs oatmeal with add ins. Bagels & english muffin. 3 cereals to choose from. Apples and oranges. Milk, juice, coffee and ice water to drink. The ladies in the breakfast room were very kind and polite. Always happy to help with any needs. Hotel service was always very kind. Whatever we needed they were always quick to help. There is a playground on site and two pools which the pools were closed for winter. They have an exercise room & laundry room. The hotel is right in town & close to everything. It's walking distance to the main Gatlinburg strip.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calhoun Ky

Long Valentine weekend in Gatlinburg

Posted Feb 18, 2015
Nice big room with wood burning fireplace, private balcony over creek, Jacuzzi tub in bathroom. The room was big, very clean a little dated. The bed was firmer than I like. It was close to everything. The staff very nice. The elevator needs some maintenance and the only working ice machine was in the pool house. We even got iced in and had to stay an extra night. I will stay there again. Beautiful views of the creek if it had been warm we would have slept with the window open to hear the rushing of the creek.
1 out of 5
Recommended
for Families
by Reginafrom beckley

hotel

Posted Feb 18, 2015 on Hotels.com
Tacky. May not usr hotel.com again!
5 out of 5
Recommended
for Couples
by Adamfrom Tennessee

CABIN FEEL BUT A HOTEL PRICE!

Posted Feb 17, 2015 on Hotels.com
Wicked awesome hotel with a creek side view on the back beck, had a dang fireplace AND they give you wood! I give it a ten and will definitely be coming back.