Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
90% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom kentucky

Posted Mar 16, 2015
Pros: Staff and Cleanliness! And price!!
Cons: Update overall room !!
Location: Location wasn't on main strip but was easy access to the strip for great shopping and eating places, also shopping and places to eat close by!
Hotel staff was very friendly, room was clean and cozy but somewhat outdated! Would stay again in future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mt airy nc

Nice motel

Posted Mar 6, 2015
It was nice and clean staff was nice and friendly would stay there again and tell friends about it
5 out of 5
Recommended
for Everyone
by A verified travelerfrom rutherfordton, nc

brookside resort, gatlinburg, tn

Posted Mar 2, 2015
Pros: see above
Cons: remodeling which has started!
Location: walking downtown, near great restarants and hiking trails.
i stayed with my best girlfriend 2/25/15 - 2/27/15. We had a great time and especially that the room had a real fireplace. The maintenance guy, Brandon, was so helpful to get our fire started the first night we were there. the reception lady was very helpful and friendly too. even though the rooms are somewhat old, they are working on remodeling the entire place. again, i would refer to anyone and it is only 1/2 mile from where the 'downtown gatlinburg' is. we enjoyed every minute and pleased with the staff!
3 out of 5
by A verified travelerfrom Myrtle Beach SC

Close to Restaurants & Shops, River view :)

Posted Feb 23, 2015
Pros: In town, River/stream in back.Flapjacks across the street is the bomb! Rocky Top skillet is the best! Ask to be waited on by Ashley she's the awesome!
Cons: Carpet, a/c-heater needs updating, tub and shower needs to be fix so it drains properly!
Location: Lots of shops all around within a mile radius.
Needs updating! Carpet needs go be replaced, heater/ac needs updating, ur either to hot or to cold, NO MEDIOCRE! water goes from hot to cold continuously, tub takes a while to drain.. YUK!! Spider webs the size of a basketballs connected to each side of the curtain & ceiling.. NO INTERNET the whole 3 days there.......
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calhoun Ky

Long Valentine weekend in Gatlinburg

Posted Feb 18, 2015
Nice big room with wood burning fireplace, private balcony over creek, Jacuzzi tub in bathroom. The room was big, very clean a little dated. The bed was firmer than I like. It was close to everything. The staff very nice. The elevator needs some maintenance and the only working ice machine was in the pool house. We even got iced in and had to stay an extra night. I will stay there again. Beautiful views of the creek if it had been warm we would have slept with the window open to hear the rushing of the creek.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Cons: internet
All room have fireplaces - very neat, but it smoked up the room. Also internet was poor. Otherwise it was fine, good for the money.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisiana

Pretty much downtown Gatlinburg

Posted Feb 11, 2015
Great place to stay enjoyed the sound of the creek and having the fireplace the staff was helpful and friendly!!Also enjoyed being really close to the entrance to the Great Smoky Mountain National Park . Would definitely recommend this hotel.
4 out of 5
Recommended
for Getaway With Friends
by Teresafrom Kingsport

shopping

Posted Feb 2, 2015 on Hotels.com
Good night's stay
3 out of 5
Recommended
for Couples
by A verified traveler

Getaway

Posted Jan 30, 2015 on Hotels.com
It was nice
3 out of 5
Recommended
for Families
by A verified travelerfrom louisiana

Grumpy desk clerk

Posted Jan 27, 2015
Pros: The location is great and the room has a fireplace and a whirlpool tub. The tub needs updating. The room was clean.
Cons: The whole place needs updating .
Location: Right on the beautiful stream which runs through town. Our room over looks the water and has a private balcony.
I called the hotel because I had questions before booking and the grumpy night clerk hung up on me! We went anyway because of the location, which is very nice. Only one ice machine was in operation and the grumpy clerk acted like I was stupid because I had to ask where it was! Then they advertise breakfast starting at 6 am but was still not open at 7:30, and it's served in an empty hotel room.