Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
90% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Ohio

Location great Room was decent but not worth the $

Posted May 21, 2015
locked out first night no staff after midnight. thank god for pool staff closing up. not a buffet breakfast and towels and tp short supply.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Pros: On the creek with balcony
Nice place, close to town and fairly reasonably priced.
4 out of 5
Recommended
for Families
by A verified travelerfrom New Jersey

Pleasant stay

Posted Apr 14, 2015
Great location away from the busy center of town but still within walking distance. Room was comfortable and spacious. Nice view from the balcony by a fast running creek. Some noise at night from the floor above. Really the weakest point was the breakfast in a small crowded room and a limited menu offer. Overall a pleasant stay. I recommend the hotel
1 out of 5
by A verified travelerfrom Gatlinburg, tn

DO NOT STAY HERE

Posted Apr 11, 2015
This motel was not only disgusting but the manager refused to do anything about it. The beds were made but when we pulled down the sheets there were crusted on yellow spots, can't imagine what that was. No soap at all in the bathroom, but there was a beer bottle opener fastened to the vanity. Management refused to call me back or do anything about our dirty room. Mold growing in the shower and the back door was meant to be an inside closet door so there was no insulation to block out sound. I wish I could post pictures so everyone can see how grotesque this place was. NEVER STAYING HERE AGAIN!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a cute babbling brook

Posted Apr 6, 2015
Pros: Babbling brook
Enjoyed the hotel. Would like a hotel even closer to downtown Gatlinburg.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
great location. Easy walk into Gatlinburg strip with out hassle of parking.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom knoxville

Lovely hotel on the water

Posted Mar 29, 2015
Location: Gatlinburg has a lot of little shops and fun activities, but there are also a lot of wine and moonshine tastings.
There was a fireplace in the room! It was wonderful, and very comfortable. When we go back to Gatlinburg, we will definitely stay at this place again! The hotel front desk staff was very polite and accommodating.
3 out of 5
Recommended
for Families
by A verified travelerfrom Fort Worth, TX

Very dated

Posted Mar 28, 2015
Pros: The river running behind the hotel was nice. Lots of hot water in the shower. I hate it when you run out or it's just warm.
Cons: It's definitely a '70s throwback so it could use a lot of updating and remodeling. A coat of paint wouldn't hurt either.
Location: There was a restaurant within walking distance and down the street was TONS of fun things to do and see. Something for everyone!!
Room was clean but very 'old'. Furnishings were probably from the '70s. Needed painting and totally remodeling. Back door wouldn't lock. Since it was on the 4th floor, I wasn't worried but still... A/c worked great - about froze us out, which was a good thing while sleeping. It was right off the highway so the location was ok. The pool wasn't filled up and looked a little icky but since it was still cold outside on and off, it wasn't a big deal to us. The pool is right out front so not private at all but again, we weren't using it at the time. There were a couple places within walking distance but not much. The river that runs behind the hotel was really nice looking down on it from the balcony. They serve breakfast which is a plus but we didn't try it since we were packing to be out at the 10am checkout so I can't speak to how good it is. Overall, I've stayed at worse so I wouldn't rule it out based on location alone. It was clean which is the most important thing to my family. The price was right when booking through Expedia so that was another plus when considering everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spring break

Posted Mar 28, 2015
The hotel is clean, but a bit out dated. The carpet needs replacing from fireplace burns and odor.
1 out of 5
by A verified travelerfrom Alabama

Nasty

Posted Mar 26, 2015
Hotel was nasty. Room service was horrible, no iron or ironing board in room. Had a mildew smell. Breakfast was terrible. Very continental!