Outdoor pool

Reviews of Chalet Inn

2 out of 5
Chalet Inn
516 Sunset Drive, Gatlinburg, TN

Reviews

7.2

Good

Rating 10 - Excellent. 181 out of 693 reviews" "
Rating 8 - Good. 226 out of 693 reviews" "
Rating 6 - Okay. 125 out of 693 reviews" "
Rating 4 - Poor. 92 out of 693 reviews" "
Rating 2 - Terrible. 69 out of 693 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was friendly but preoccupied. Unusual hotel but clean. Was able to walk everywhere, decent hill coming back to hotel when on foot.
Stayed 1 night in Jan 2024

2/10 Terrible

Reagan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely disgusting and the pictures posted look nothing like the actual property. There was mold everywhere, dead gnats on the counter, hairballs on the floor, and a layer of dust on everything. Upon notifying the management of the state of the room they did nothing to correct the situation. I informed them that I would not be staying at their facility and requested a refund, which they denied. I informed them that I had pictures of the state of our room and would be reaching out to Expedia for my refund which didn’t seem to phase them. I would never recommend this establishment to anyone. Save yourself the trouble and do not book a room at The Chalet Inn
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

JP

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures listed are from 1972. The property is disgusting. I took several pictures of this room. There was brown goop on the walls, stains, holes, cracks, mold, and rotted wood in my room (204). I paid 330 a night for a romantic getaway and got a nightmare!
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Barry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Lets just take anything and rent it out!
This room is very awkward and as a vacation rental owner, I would never rent something like that out. They did try to revamp bathroom, but still not good. Couldnt fine check in office. We came in at night and there were no signs lite up or anything. Had to ask another couple stayi g where to go! They said they had same problem. Wouldnt recommend this place.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Brittney, Elberton

Stayed 1 night in Nov 2023

6/10 Okay

Kimberly

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Very outdated. Awkward accommodations/room layout. No office. Upon arrival there was a sign on the door to check in at another hotel down the hill. Exterior door into the building unlocked day and night. Large stains on curtains. Mildew in bathroom and around jacuzzi tub. Will not reserve again.
Stayed 2 nights in Nov 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Shreyus

Stayed 1 night in Oct 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We stayed in the Panoramic Double room. It was clean and spacious. The balcony views were amazing. It is an older property, but has a lot of character. Beds were comfortable. Close to downtown and to the national park. Will be back in the spring, and will be choosing this hotel again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Nicole

Stayed 2 nights in Oct 2023

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 7 nights in Oct 2023

6/10 Okay

MARY

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Jeffrey

Disliked: Property conditions & facilities
Seems to be a much older place that has been cheaply remodeled. Mix of old and new. Narrow hallways and stairs, amazing how it's ADA compliant. Same owners as Econo Lodge so it's a lower end property. Need to check in there which they don't tell you and limited breakfast is there too, down the road. Would not stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Emily

Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Stayed 3 nights in Oct 2023

4/10 Poor

angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
The only thing that I can rate decent is that the bed was clean along with the toilet. The rooms definitely needed upgraded due to cosmetic blemishes, wider doorways, screens on windows and curtains that shut completely for privacy.
Stayed 3 nights in Sep 2023

8/10 Good

lisa

Liked: Staff & service, property conditions & facilities, room comfort
Its not a 10, but worth the stay.
I have stayed here multiple times. The Good: Older Inn with spectacular views of the space needle and the tram. Easily walkable to restaurants and the strip. The pool was clean, and the temperature was perfect. Employees were very friendly. The price per night fit my budget. The Bad: Room could use a deep clean, new bedding, and towels (some were threadbare). The Inn would be FABULOUS if someone with vision would do a remodel.
Stayed 2 nights in Aug 2023

6/10 Okay

Martina

Disliked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher

Stayed 4 nights in Aug 2023

6/10 Okay

Patrick

Stayed 2 nights in Aug 2023

6/10 Okay

Tika

Stayed 3 nights in Jul 2023

6/10 Okay

George

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Good view and was cheaper than newer and more updated hotels were. Did not like having to go to a different hotel for the office and for the included continental breakfast. Very steep hill to walk up and down. Not convenient for anyone with mobility challenges.
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

4/10 Poor

Josiefe

Disliked: Cleanliness, staff & service, property conditions & facilities
Property stinks
Stayed 1 night in Jun 2023

6/10 Okay

Brian

Liked: Cleanliness
We liked the room ok, but there was some construction going on in the parking lot. Also the front desk was closed and we had to check in at the Econ Lodge down the road. May not stay again
Stayed 3 nights in Jul 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Darcy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised with this hotel based off cost. Will definitely consider for future trips. Walking distance to downtown
Stayed 1 night in Jun 2023

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It look like a cave. My view was wonderful. I highly recommed and will be back.
Stayed 2 nights in Jun 2023

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Gatlinburg location the room could of used a little updating but was clean and staff was friendly and helpful
Stayed 1 night in Jun 2023

8/10 Good

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
It was a clean bed to stay, but this room was a basement property, I did not like the location, but I had a restful night sleep and that is what mattered. Could stand to be updated.
Stayed 1 night in Jun 2023

8/10 Good

Bobby

Stayed 1 night in Jun 2023

8/10 Good

LINDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was super clean and perfect for what we needed for our stay. The only downfall, was the steep hill that you had to walk up to get to the rooms after a day on the strip.
Stayed 3 nights in Jun 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is definitely older, but was kept clean. The pool and grounds were pretty well maintained. The hotel is two blocks off the main tourist strip making it quiet while still walkable. It is also up the side of a hill just enough to give a great view. Our room had several large windows and two balcony areas to take maximum advantage, a huge plus! Take the posted signs of a bear in the area seriously. We had a pretty close encounter while walking to dinner. Fortunately it was not aggressive, but you do need to be alert, especially with children!
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Poor Room Quality
We stayed 5 nights. The location & view were perfect. However the room was a bit lacking. Uncomfortable bed / pillows. And black mold growing in the shower as the finish of the shower surround was separated from the wall. (Room 215). Pricewise the previous year I stayed at the Rocky Waters Motor Inn & was much cheaper and far better quality. I dont believe i will return to the Chalet unless drastic changes are made in the quality of the rooms.
Stayed 5 nights in May 2023

6/10 Okay

Gail

Traveled with partner
Liked: Cleanliness
Mountain views from room were great. Needed updating but was clean. Price was very reasonable. Would probably stay again.
Stayed 1 night in May 2023

8/10 Good

Andrii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Paul

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service
Loved the patio with the view of the mountains
Stayed 2 nights in Apr 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, very convenient, and very Sarah. I love this place, and would absolutely no problem staying again or recommending it to someone.
Stayed 2 nights in Apr 2023

6/10 Okay

Steve

Traveled with family
Very old and out dated, but clean.
Stayed 3 nights in Mar 2023

8/10 Good

Jed

Stayed 1 night in Mar 2023

8/10 Good

Aura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2023

10/10 Excellent

barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not right on the strip but within walking distance. The views from our panoramic room were spectacular. As soon as we can we are going back.
Stayed 1 night in Feb 2023

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
It was excellent. The cabin is 10 minutes drive to the mountain top if you plan to ski, 5 minute walk to downtown Gatlinburg. Its up on a hill so the kids will enjoy running down or climbing up. All rooms I understand face the mountains and the city. Our room was spacious. Fireplace is a great addition to the ambiance. We recommend this place for the price.
Stayed 5 nights in Jan 2023

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great location!
Check in was easy and the gentleman who checked me in was SO nice and friendly! Hotel in easy walking distance of the strip and was perfect our overnight birthday celebration. Room with panoramic mountain view and needle. Quiet. Room was huge with two double beds. Hotel is a little older so not all of the bells and whistles but that's what made it special for us! Couch in room. Fridge. The heat had been turned on for our arrival and that was so nice as it was pretty cold outside. Hotel is on a hill by itself so parking was easy. Check in was at the Econo Lodge at the bottom of the hill and this is also where breakfast was served. Balcony with some chairs to sit in and take in the quiet, beautiful view in the evening or morning. Definitely keeping this place on my list of finds. If you like fancy, this is not the place for you. If you like friendly, adequate, and easy access to the Gatlinburg strip, this is perfect! Simple place for simple, fun family time! Also, was able to book one night here since we stopped on a whim. It was one of the only places I could book one night so that was a big plus!
Stayed 1 night in Dec 2022