Indoor pool, seasonal outdoor pool, open open 24 hours, pool umbrellas

Reviews of Clarion Inn Willow River

2.5 out of 5
Clarion Inn Willow River
1990 Winfield Dunn Pkwy, Sevierville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 52 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice property with pool and hot tub
Stayed 1 night in Mar 2024
Response from Jan on Mar 17, 2024
Dear Bradley,Thank you so much for choosing to stay with us on your recent trip to the area. I am thrilled to hear that you enjoyed your stay with us and I hope to have the privilege of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

De Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jan on Feb 16, 2024
Thank you for coming to stay with us and for leaving us a great rating. We hope to have the pleasure of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jan on Feb 16, 2024
Thank you so much for coming to stay with us. It was a pleasure having you with us and we hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was overall quiet, clean and comfortable. Breakfast was good, the biscuits and gravy were delicious.
Stayed 2 nights in Jan 2024
Response from Jan on Jan 26, 2024
Dear Susan,Thank you so much for coming to stay with us and for taking the time to leave us with a wonderful review. I am thrilled to hear that you enjoyed everything from our clean and comfortable rooms down to our breakfast.I hope to have the privilege of welcoming you back again in the future.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean facility with friendly and helpful staff. My favorite place to stay!
Stayed 1 night in Dec 2023
Response from Jan on Jan 12, 2024
Thank you so much for coming to stay with us again and for sharing your experience with others. It means so much to know that we have become your favorite place to stay in the area and we hope to always exceed your hopes. Thank you for making our teams day and I hope to see you again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Chelsea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed several times, always clean and the staff is always friendly. My kid loves that the pool is open 24 hours. Will continue to stay everytime we’re in the area.
Stayed 2 nights in Dec 2023
Response from Jan on Jan 3, 2024
Dear Chelsea,Thank you so much for continuing to make our Clarion Inn Willow River your home away from home. It means so much to us to know that you always come back to us and we hope to always earn your loyalty and trust.We hope to see you soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Rolando

Stayed 2 nights in Dec 2023
Response from Jan on Jan 4, 2024
Thank you for coming to stay with us. We hope to have the pleasure of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Devon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet pool area. Hotel very clean. Convenient area.
Stayed 2 nights in Dec 2023
Response from Jan on Jan 3, 2024
Thank you so much for choosing to stay with us on your recent trip to the Sevierville area and for leaving us with a wonderful review. We are thrilled to hear that you enjoyed your stay and found everything clean and convenient. We hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Alice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Affordable. Clean. Updated. Fun for the kids. Staff were so kind. We will stay again.
Stayed 1 night in Oct 2023
Response from Jan on Jan 3, 2024
Thank you so much for coming to stay with us and for sharing such a wonderful review with others. It makes my day to hear that you had such a great stay and I know that our team will be so proud to hear your kind words.Thank you again and we hope to welcome you back very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Ashraf

Stayed 1 night in Dec 2023
Response from Jan on Dec 31, 2023
Thank you so much for coming to stay with us. We hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Russell

Stayed 1 night in Dec 2023
Response from Jan on Dec 28, 2023
Thank you for coming to stay with us and for leaving us with such a great rating. We are pleased to hear that you enjoyed your stay and we hope to welcome you back again very soon.Happy Holidays,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from Jan on Dec 23, 2023
Thank you for coming to stay with us. We hope to have the pleasure of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how clean the hotel was and how quiet it was will for sure be adding this to our hotel to stay at when traveling
Stayed 1 night in Dec 2023
Response from Jan on Dec 21, 2023
Dear Joseph,Thank you so much for coming to stay with us and for taking the time to share you experience. You have made my day and I know my teams day too. We are thrilled to hear that you found everything clean and quiet and we can't wait to welcome you back again.We hope you next visit will not be far away!Happy Holidays,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Jan on Jan 4, 2024
Thank you for coming to stay with us and leaving us with a great rating. We hope to welcome you back again in the near future.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean updated
Response from Jan on Feb 5, 2024
Dear Mike,Thank you for coming to stay with us and for taking the time to share your experience with others. I am thrilled to hear that you enjoyed your stay with us and that you found everything nice, clean and updated.I hope the next time you choose to visit the Sevierville area, you will choose to stay with us again.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Danny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was close.
Stayed 2 nights in Dec 2023
Response from Jan on Dec 14, 2023
Thank you for coming to stay with us and for leaving us a review. We are pleased to hear that you enjoyed your stay and we hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jan on Dec 8, 2023
Thank you so much for coming to stay with us and for leaving us with a perfect rating. We hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Jan on Dec 8, 2023
Thank you so much for coming to stay with us and for sharing your experience with others. We hope that you will come back to stay with us again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Jan on Dec 8, 2023
Thank you for stay with us. We hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Lynn

Stayed 1 night in Nov 2023
Response from Jan on Dec 11, 2023
Thank you for coming to stay with us. We hope to have the pleasure of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jan on Nov 23, 2023
Thank you for coming to stay with us and for leaving us with a perfect rating. We hope to welcome you back again very soon. Best wishes and happy holidays,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place, better than the Hyatt Reg. I stayed in the night before in Lexington Ky.
Stayed 1 night in Nov 2023
Response from Jan on Nov 18, 2023
Thank you so much for coming to stay with us and for leaving us such a wonderful review. Your kind words mean so much and I know it will make the teams day.Thank you again and we can't wait to welcome you back.Take care and have wonderful holidays!Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Mohammed

Stayed 1 night in Nov 2023
Response from Jan on Nov 12, 2023
Thank you for coming to stay with us. We are pleased that you enjoyed your stay and we hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Irma

Traveled with partner
The only we had there ants in the room, we to go to customer service and ask for ants spray to put in the room than we had to spray with smell a way . That’s the only complaints we had. Everything else was fine thanks Irma ballard
Stayed 2 nights in Nov 2023
Response from Jan on Nov 8, 2023
Thank you for coming to stay with us and for taking the time to let us know how your stay was. I would like to apologize for failing to exceed your expectations regarding the ants in your room.I have shared your feedback with our maintenance to ensure that this is handled better in the future.We hope for another opportunity in future to properly host you.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Jan on Dec 4, 2023
Thank you for staying with us. We hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with fireplace! Loved the warm apple cider every evening . Breakfast was great!
Stayed 4 nights in Oct 2023
Response from Jan on Nov 1, 2023
Thank you for staying with us and for leaving us such a wonderful review. We hope to have the pleasure of welcoming you back very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jan on Oct 28, 2023
Thank you for coming to stay with us. We are pleased to hear that you enjoyed your stay and we hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for one night but overall pretty clean, friendly staff, fast check in and great breakfast. Would stay here again.
Stayed 1 night in Oct 2023
Response from Jan on Oct 22, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Inn Willow River and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

Melvyn

Stayed 1 night in Oct 2023
Response from Jan on Nov 9, 2023
Thank you for staying with us. We hope to welcome you back again in the future.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

6/10 Okay

Jena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out dated. But clean.
Stayed 1 night in Oct 2023
Response from Jan on Oct 15, 2023
We would like to thank you for taking the time to leave us a review of your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

Jesse

Stayed 1 night in Oct 2023
Response from Jan on Nov 3, 2023
Thank you for coming to stay with us and for taking the time to rate us. We hope to welcome you back again in the future.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Nice one night stay. Room was very clean. Great breakfast!
Stayed 1 night in Oct 2023

10/10 Excellent

Sherry

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Jan on Oct 9, 2023
Thank you so much for coming to stay with us. It is wonderful to know that you enjoyed your stay with us and I hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but there was no fireplaces lit like in the photos. My room showed a fireplace but no fireplace.
Stayed 1 night in Oct 2023
Response from Jan on Oct 9, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Russell E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in TN
Stayed one night to visit our daughter who lives in the area. Clean, comfortable, very nice hotel. Will definitely stay here again. Our room was on the first floor directly across from the public restrooms, and there had apparently been a leak either from a restroom or the nearby pool area, and loud fans ran in the hallway outside our door, but the sound was barely noticable.
Stayed 1 night in Oct 2023
Response from Jan on Oct 9, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jan on Oct 6, 2023
Thank you so much for coming to stay with us. I am thrilled to know that you enjoyed your stay and I hope to have the pleasure of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
Good stay
Stayed 2 nights in Sep 2023
Response from Jan on Oct 3, 2023
Thank you for coming to stay with us and for leaving us with a perfect rating. It means so much that you enjoyed your stay and I hope to welcome you back very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little spot just outside of PF
The hotel grounds were immaculate. Once inside, we were greeted by staff, even at 1 AM. Checkin was a breeze. Our room was large and clean. Breakfast the next morning was top notch-fruit, biscuits and gravy, sausage, waffles, cereal and muffins. We will definitely have this on our list to stay again!
Stayed 1 night in Sep 2023
Response from Jan on Oct 1, 2023
We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jan on Oct 1, 2023
Thank you for choosing to stay with us on your recent trip to the area. I am thrilled to hear that you enjoyed your staying and that you gave us a perfect rating. We hope to have the pleasure of welcoming you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Pamela

Stayed 3 nights in Sep 2023
Response from Jan on Oct 20, 2023
Thank you for coming to stay with us. I am pleased to hear that you enjoyed your stay and I hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a really nice hotel for an overnight while traveling home from visiting family
Stayed 1 night in Sep 2023
Response from Jan on Sep 28, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for one night, but we have no complaints! Our room was very clean, the staff was friendly, and the hotel’s location is right near several restaurants and cute shops.
Stayed 1 night in Sep 2023
Response from Jan on Oct 28, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Jan WhaleyGeneral ManagerClarion Inn Willow River

8/10 Good

Billy

Stayed 1 night in Sep 2023
Response from Jan on Oct 15, 2023
Thank you for coming to stay with us. We are pleased to hear that you enjoyed your stay with us and we hope we welcome you back again in the future.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

6/10 Okay

lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy room water pipes run through room
Stayed 1 night in Sep 2023
Response from Jan on Sep 24, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Joni

Traveled with group
Wonderful property!
Stayed 1 night in Sep 2023
Response from Jan on Sep 16, 2023
We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Jan on Sep 16, 2023
Thank you for coming to stay with us on your recent trip to the Sevierville area. We are so happy to hear that you enjoyed your stay and we hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
very nice location
Stayed 2 nights in Sep 2023
Response from Jan on Oct 28, 2023
Thank you for choosing to stay with us on your recent trip to the Sevierville area. I am thrilled to hear that you enjoyed your stay and I hope to welcome you back again very soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was extremely nice,very quiet and everyone was very polite. Great place to stay, with the lazy pool to the outdoor pool, indoor pool and hot tub, everything was very nice and clean,will definitely stay here again as in when visiting Tennessee. Found my new favorite hotel.
Stayed 1 night in Sep 2023
Response from Jan on Sep 9, 2023
We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Jan WhaleyGeneral ManagerClarion Inn Willow River

10/10 Excellent

Lora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Very clean and quiet. Loved the grounds and great breakfast. We don’t normally eat continental breakfast everyday during stays but this was an exception. Great seating area with many options. Our entire stay was completely relaxing. Great staff. Very helpful. We had fresh towels, a made bed and trash removal everyday. Also the location was further out from traffic. We will stay again.
Stayed 4 nights in Sep 2023
Response from Jan on Sep 9, 2023
We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Jan WhaleyGeneral ManagerClarion Inn Willow River