Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon, TN

Very nice hotel right off interstate

Posted Sep 16, 2014
Indoor pool & hot tub were nice to relax in after a long drive. Suite was really clean & comforting. Good hot breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from ILLinois

Posted Aug 15, 2014
Pros: The staff are nice.
Cons: They should update the floor/ carpet and air condition is not working well.
Location: Location is ok near in highway. Not far away in restaurant.
The first room that they gave us have smells damp wet something. We request other room and they accommodate us to transfer in 2nd room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Frankfort, IL

Nice place to stay right by the freeway

Posted Aug 11, 2014
About 40 mins from Gatlingurg, nice staff, good breakfast options. The bath was not smelling too good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2014
The overall experience at the hotel was good. It was clean and the staff was friendly. The hotel is kind of showing age and wear. The continental breakfast was excellent. The hotel is very close to the interstate but kind of far from area attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wondedul Hotel!!!!

Posted Jul 11, 2014
Checked in late. Offered late checkout, large clean room, and accommodating staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bolt, WV

Great hotel

Posted Jul 2, 2014
This was the cleanest hotel I have ever stayed at. And very comfortable and nicely decorated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Danville, IL

Pleasently surprised

Posted Jun 27, 2014
We made very last minute reservations for 6 of us. We git a room with 2 queen beds and a put out couch. The boys said it was very uncomfortable(sorry boy). Ours queen beds were great!! We all got showers and a very good breakfast before we hit the road again. Was worth the money. Staff was friendly and it was very clean and cozy. I would recommend it to everyone. Very pleased!!!
1 out of 5
Recommended
for Overnight Stay Before Destination
by Disappointed customer from Kentucky

Not much comfortable with this Comfort Suite

Posted Jun 14, 2014 on Hotels.com
My family and I were headed to a funeral in North Carolina. We live in Kentucky and have small children so we wanted to stop halfway through trip and give kids a break. It was around 11pm when we stopped. The reservations had been made already but upon arriving our room was not ready. When I say not ready I mean no sheets and garbage still in trash cans. This happened for 2 straight rooms. The 3rd room seemed fine until we opened the sleeper sofa to find a large bug crawling on the bed. This led to our 4th room. By this time it was after midnight. We finally got to sleep. When I tried to talk to manager he wouldn't come out but made the lady at the desk tell me he would knock $20 off if we stayed there on the way back home. Ummm no thanks. The front desk ladies were very friendly. They deserve a raise because they tried to save a sinking ship. This place needs new management or something. It was bad business all the way around. There are too many options in the area to settle for a bad experience at a not so "comforting" rate.
4 out of 5
Recommended
for Everyone
by Rick from Lima, OH

Nice place to stay.

Posted Jun 10, 2014
Pros: It was clean and quiet. The staff was very friendly.
Cons: The bathroom lighting could be brighter.
Location: The location was out of the way. Be prepared to drive to near by points of interest.
This was a nice, clean, quiet place to stay. The rooms were comfortable.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Dean from Dayton OH

Posted May 31, 2014 on Hotels.com
After checking in, discovered the TV remote was not programmed for the TV and there was no external means of changing the channel. This was important to us, as we wanted to check the local weather before continuing our trip. I called the front desk, and they said someone would be up to take care of it but they never showed up. After waking up the next morning, discovered strong thunderstorms were moving in. If we had been able to see the local weather, we would have gotten up earlier to get out ahead of the weather. During checkout, I told the front desk persons everything had been fine except for being blown off about the TV remote to which one of the employees, presumably the manager on duty, stated they were too busy the previous evening to accommodate us. I replied that was not an excuse, but the manager wanted to argue it was. We had breakfast, got on the road, and drove from Kodak TN all the way to Asheville NC on I-40 through the mountains in a torrential downpour (we could have avoided by watching the local news) most times at 35 mph or less all because the hotel staff was "too busy" to deal with a simple request