Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentucky

very nice hotel close to everything we liked to do

Posted Feb 7, 2015
Pros: Close to everything! We could always find something to do,, even on the side streets off the main parkway. The continental breakfast bar was delicious
Cons: We feel that the breakfast bar should stay available at least until10:00. When we're on vacation, we don't always get up so early.
Location: drive through the mountains, Dollywood, Arcades, shopping
this hotel was close to all the things we like to do like drive through the mountains, and loads of things to do with the grandchildren. The staff was always very pleasant and helpful. The rooms were clean and spacious for us.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tenn

Posted Jan 30, 2015
Pros: It was cleann
Cons: no
Location: Gatlinburg
The hotel was fine but we were supposed to get a hot tub and fireplace through Expedia and did not get that
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Nice stay, convenient and good value.

Posted Dec 8, 2014
Good hotel, clean, convenient and friendly. It is a good choice for people going to an event in Charlotte but wanting to stay outside the cityStaff was friendly and helpful. Breakfast was pretty good.
5 out of 5
Recommended
for Personal Event
by Soennefrom Germany

Again - anytime

Posted Oct 25, 2014 on Hotels.com
Very good hotel, perfectly located, big rooms, kind staff, worth its rate
4 out of 5
Recommended
for Couples
by A verified traveler

Comfortable Comfort Suite

Posted Oct 21, 2014 on Hotels.com
As expected.
3 out of 5
Recommended
for Personal Event
by Sandrafrom Clayton

Visit event with grandchildren

Posted Oct 14, 2014 on Hotels.com
On night we check in cover on bed stain and drops of stain. Report to front desk Tony. Not very concern. Room not sweep the whole time we were there. Very poor job cleaning a dirty room. Very disappoint with the room. Hotel personnel very nice. They are not concern with any concerns guest have
2 out of 5
Recommended
for Families
by sohailfrom memphis

head of family

Posted Oct 12, 2014 on Hotels.com
rooms were not clean,bathroom not clean
5 out of 5
Recommended
for Shopping
by A verified traveler

Great Stay

Posted Sep 24, 2014 on Hotels.com
We always stay at the Comfort Suites when we come to Pigeon Forge. We love the location. This time the beds were a little to firm but we adjusted. Thanks for the great experience and we will be there next year.
5 out of 5
Recommended
for Families
by Tonifrom Statesville NC

Great Hotel

Posted Aug 27, 2014 on Hotels.com
I had an overall very good experience. Breakfast just so-so and I wished it was available later than 9am but I would still definitely stay again. We didn't have a microwave in our room but they let us use the one in their kitchen. Loved the balcony view. Got my money's worth
5 out of 5
Recommended
for Families
by Traciefrom NC

Great!!!

Posted Jul 26, 2014 on Hotels.com
This hotel was great. It was located on Teaster Street which was a great back road to avoid traffic. Very convenient when going to Dollywood. Centrally located!! We would recommend staying here.