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Reviews of Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 171 out of 1007 reviews" "
Rating 8 - Good. 240 out of 1007 reviews" "
Rating 6 - Okay. 208 out of 1007 reviews" "
Rating 4 - Poor. 195 out of 1007 reviews" "
Rating 2 - Terrible. 193 out of 1007 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

TERRA

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was very out dated. The paint on the bathtub was flaking off, it needed to be cleaned. The mirror was old a discolored. The smell was bad as soon as we entered the room. Had to purchase febreeze. The sink leaked. The room was dirty when we entered, we then got the front desk person and they gave me a different room. The front desk never answered the phone. Had to walk to get any type of service.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello TERRA,We apologize for the inconveniences you faced during your stay. Our team strives to maintain high cleanliness standards, and we have addressed your concerns with the relevant departments for improvement. Your feedback is valuable to us as we continually work to enhance our guests' experience. Please contact management directly for any further assistance or feedback.

6/10 Okay

Stephanie

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Location was great, room was large in size bedding was clean, but there was mold in the bathroom around door way and tub.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Stephanie,Thank you for sharing your feedback with us. We appreciate your positive comments on the room. We will address the concerns you raised regarding the bathroom to ensure a pleasant stay for our future guests.

8/10 Good

Shellby

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Shellby,We are pleased to hear that you found the room spacious during your stay with us. We strive to provide comfortable accommodations for all our guests. Thank you for your feedback, and we hope to welcome you back in the future.

4/10 Poor

Andrea

Traveled with partner
Disliked: Staff & service
When I booked I got a king suit with city view but what I got was no view when I asked about it the guy laughed and said at least you got a jetted tub… I did not care about the tub I booked city view to People watch and enjoy. This is the second time this has happened booking.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Andrea, We're sorry to hear about your experience. We encourage guests to reach out to our management team to address any concerns for future stays. Your feedback helps us to improve our services and ensures a more enjoyable visit.

6/10 Okay

Ryan

Traveled with family
Disliked: Amenities, property conditions & facilities
Property is a little old, but the rooms were nice
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Ryan, We're pleased to hear that you found the rooms to your liking during your stay with us. Our team works hard to ensure a comfortable and pleasant experience for all our guests. Should you have any further feedback or concerns, we encourage you to reach out to our management team directly for assistance. Thank you for sharing your thoughts with us.

8/10 Good

Madeline

Traveled with family
Need better cleaning services. The bathroom is not in good condition
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Madeline, We appreciate your feedback regarding the cleaning services. We will address this matter with our housekeeping team to ensure improvements are made. Your comments help us enhance the guest experience for the future.

2/10 Terrible

Ty-Asia

Traveled with family and small children
Disliked: Staff & service
The property did not have the suite I paid for (weeks prior) no notification about the suite inconvenience and I called in before hand and everything was “fine” could not accommodate my family needs. The refund was a lousy $40 on my just about $200 bill. Which I actually had to fight for because they completely denied a refund the first couple times! The gave me 2 separate room when I have a baby and a minor child (I guess they assumed my kids would be fine alone) smh and lastly the room was so small my daughters playpen had to be in front of the bathroom door and sink due to the room being so small. Which is also why I purchased a suite for space. They will not pay on their mess up. Mind you it was my daughters 1st birthday. Never going back 1/10 HIGHLY DO NOT RECOMMEND!!!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Ty-Asia,We apologize for any inconvenience you experienced during your stay. We strive to fulfill all room requests, but there may be circumstances beyond our control that prevent us from doing so. We understand your frustration, however, we are unable to offer additional compensation beyond what has already been provided. We appreciate your feedback and apologize for falling short of your expectations. Kindly contact our management directly if you have any further concerns.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have multiple pictures of the disgusting bathroom and the unsafe conditions..i will NEVER stay at another property you own!!!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay with us. We take your feedback seriously and will ensure that the relevant departments are made aware of your concerns. We strive to provide a safe and comfortable environment for all our guests. Thank you for bringing these issues to our attention.

10/10 Excellent

Bill

Had a good stay. Room was very clean. Enjoyed the fireplace.
Stayed 4 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Bill,Thank you for sharing your positive feedback! We're delighted to hear that you had a pleasant stay and that you found your room to be clean and cozy with the fireplace. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Michell

Traveled with family
Liked: Staff & service, amenities
Good
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Michell,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
A great option if members of your party are interested in the National Park. Located only six minutes from the Sugarlands Visitor Center. Hotel was clean and had several close dining options. The provided breakfast was adequate. Parking was somewhat limited for the number of guests at the hotel. Room door was finicky and had to be turned just right to get it to open. Toilet handle was also finicky and had to be held a long time for the toilet to flush. Otherwise, the room was pleasant and of good value.
Response from Manager on Jan 17, 2024
Hello David,Thank you for choosing our hotel and for your feedback. We're delighted to hear that you found our location convenient for visiting the National Park and appreciated the cleanliness of our hotel. We apologize for any inconvenience caused by the limited parking and issues with the room door and toilet handle. Your comments have been noted for further review and improvement. We're glad that overall you had a pleasant stay and found good value with us.

6/10 Okay

April J

Traveled with partner
The bottom of the jetted tub was chipped so we didn’t even use. The bathtub fixtures were in need of replacing & there was green around the drain. The towel rack had rust on it & the mirror above the sink is in the beginning stages of peeling. Very disappointed.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello April J, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate you bringing these concerns to our attention and we will address them with our team. We strive to provide a satisfactory experience for all our guests and we regret any disappointment.

8/10 Good

Silvia

Traveled with family and small children, Traveled with family
People smoke even though there are no smoking signs all over. Breakfast area is very small, no eggs for breakfast. The elevator could be renovated. My bed was not made up daily.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello Silvia, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your concerns and have noted them for consideration as we continue to improve our facilities and services. We regret that we fell short of your expectations and apologize for any inconvenience caused. We value your feedback and have shared it with our team for further review.

4/10 Poor

Melissa

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Melissa, We appreciate you choosing our hotel for your stay. We apologize if your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have had during your stay with us. We value your feedback.

6/10 Okay

Betty

Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Betty, We appreciate you choosing our hotel for your stay and taking the time to rate your experience. We encourage you to reach out to us directly with any feedback you may have, as we are always looking for ways to improve our services. We hope to have the opportunity to welcome you back in the future and ensure a more enjoyable stay.

10/10 Excellent

Gulandom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 6, 2024
Hello Gulandom,We are thrilled to hear that you had an excellent stay with us! We strive to provide our guests with exceptional service and a comfortable experience. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

2/10 Terrible

roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Room I ever had anywhere
Upon opening the door i was hit with a terrible musty, industrial or somekind of terrible odor. It made me sick , after just one day of a 3 day stay, so i left after one night. It had some kind of brown liquid in the bathtub, no clue what it was. It actually had a gas fire place, but it didn't work so i guess you are just supposed to look at it and get the impression that it works. It was on the ground floor , about 5 feet from the street, so you hear street noise all night long. I am assuming they give the Hotels.com guests the worst rooms or something, I will never go back to this place, and also those hotel remote controls for the TV are just awful, seems every hotel in Gatlinburg has them now, you have to go sequentially through each channel to get to the channel you want, because there appears to be no way to add a dash to the number you punch in as all the channels are digital , and the remote defaults to an analog channel.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello roger,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor in your room. Our team regularly inspects and ensures that all rooms are fresh and clean, but we understand that individual sensitivities can vary. Regarding the fireplace, we apologize for any confusion caused; it is meant for decorative purposes only. We regret that street noise affected your stay, as we strive to provide a peaceful atmosphere. We appreciate your input on the remote controls and will consider your comments for future improvements.

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Bianca,We truly appreciate your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.

2/10 Terrible

James, Ephrata

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were greeted with a horrendous odor as soon as we opened the door. Everything smelled wet and moldy. The fireplace wasn't functional and the toilet didn't flush. We immediately left and found another hotel. The staff was excellent to deal with. He immediately reversed our charges. It appeared as though this was common for him to deal with.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello James, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and take situations like this seriously. Our team works diligently to ensure a comfortable and pleasant stay for all our guests. We assure you that your concerns will be addressed with our maintenance and housekeeping departments to prevent any future issues. We appreciate your recognition of our excellent staff and their prompt assistance. Thank you for bringing this to our attention.

6/10 Okay

Jimmy

Traveled with partner
Liked: Staff & service
I will stay here everytime if I can
Stayed 3 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jimmy,Thank you for your positive feedback! We are delighted to hear that you had a pleasant stay with us. We appreciate your loyalty and look forward to welcoming you back in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Floors were dirty, jacuzzi tub didnt work, room smelled of gas and water pressure left bruises from being so hard. Only good part about the room was the location, and got to see a LOT of bear activity. The owners of this hotel need to do some major revamping and hire more or better house keepers that actually clean the rooms between stays. Very disappointing for a Wyndam owned property.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Dear Guest, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. It is disappointing to hear that your expectations were not met. We always strive to provide a clean and comfortable environment for our guests. We appreciate your comments and will take them into consideration for future improvements. We are glad to hear that you enjoyed the location and the opportunity to witness bear activity. If there's anything else we can assist you with, please feel free to reach out to our management team.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Manager on Dec 17, 2023
Hello Andrew,We appreciate you taking the time to rate our hotel! We're delighted to hear that you had a wonderful stay with us. If you have any further feedback or if there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

Tamora

Traveled with family and small children
Liked: Staff & service
We booked this because it slept 5 and had an indoor pool. The pool was out of service the entire stay. The 5 of us where supposed to share 1 queen and 1 king bed. We were 1 couple, two adult sisters and 1 of their adult sons . They had no couches or roll away cots. So 1 of our party had to bunk on the floor. Not cool.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Tamora,Thank you for choosing our hotel for your recent stay. We apologize for the inconvenience you experienced with the indoor pool being out of service. Regarding the sleeping arrangements, our rooms are designed to comfortably accommodate the number of guests specified. We regret if this impacted your stay. We appreciate your feedback and will use it to improve our services.

2/10 Terrible

Mehmet

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and breakfast is horrible!
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Mehmet,Thank you for sharing your concerns regarding the noise levels and breakfast experience during your stay. We apologize for any inconvenience this may have caused you. We strive to provide a comfortable environment for all guests and will address your feedback accordingly. We appreciate your valuable input and will work towards improving our services.

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Zachary,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments, as they help us improve our services for future guests. If you have any further concerns, we encourage you to reach out to our management team directly.

10/10 Excellent

Abad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Abad,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had an excellent experience during your recent stay. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Jerry,Thank you for taking the time to leave a perfect ten rating. We appreciate your this and are stoked to know that you had an exceptional experience at our hotel. We hope to have the opportunity to welcome you back in the future for another outstanding stay.

8/10 Good

THUPDEN

Traveled with family
Liked: Amenities
It’s was a nice hotel.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello THUPDEN,Thank you for your feedback. We are glad to hear that you found our hotel enjoyable. We appreciate your business and hope to welcome you back in the future.

2/10 Terrible

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rented this suite with the jetted tub, tub didn't work only option for different room was a downgrade wasn't giving a discount was told I would receive a call from the manager which I never did and also holes in the walls, I honestly didn't have high expectations for the property but for the price I at least expected the bare minimum which I didn't receive. Both of the front desk attendee were very nice and tried to help me out but to no suprise no reply from management.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Joshua, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. Our team is disappointed to learn about the issues with the tub and the lack of communication from management. We appreciate your kind words about our front desk staff and their efforts to assist you. We value your satisfaction and encourage you to reach out to our management team directly to discuss your experience further.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You need to upgrade bathroom floors. The fireplace never did work. Very few and very dim lights in room. The shower water was luke warm. Sorry about review, but being honest.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your honest feedback regarding the bathroom floors, fireplace, lights, and shower water. We apologize for any inconvenience caused and will pass along your comments to our management team for further consideration. Our aim is to continually improve our facilities and services, and feedback like yours helps us in our efforts.

2/10 Terrible

Angie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely disgusting. Our view was of a debilitated pool 1/2 full of green slimy water, trash floating, broken chairs, ect. It was the only window and the only view. The room itself was satisfactory as far as cleanliness. The fireplace didn't work, the hot tub leaked water, room smelt musty, the extra lock for the door was loose and was about to fall off-not secure. The grounds were filthy, the outside maintenance was awful. I would not recommend. We shortened our stay and stayed at a much nicer place in Pigeon Forge for $50 cheaper a night. Don't stay here. You work too hard for your money to use it on this place.
Stayed 5 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Angie, We apologize for any inconveniences you experienced during your stay. Our team works diligently to provide a comfortable and clean environment for our guests. We appreciate your feedback regarding the view, pool, and outdoor maintenance, as this allows us to make improvements. We understand that choosing accommodations is a personal preference and we regret that we did not meet your expectations. We thank you for your review and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall in the mountains
The front desk staff was very friendly & helpful. We has a small tv issue but the maintenance man was there quickly, friendly & repaired the issue quickly. We had a much better stay than the last time. We would stay there again.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Tammy,Thank you for choosing our hotel and for sharing your feedback. We're glad to hear that our front desk staff provided friendly and helpful service. It's great to know that our maintenance team promptly addressed any issues you had and resolved them swiftly. We appreciate your loyalty and look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Donna

Disliked: Property conditions & facilities
Hotel is nice but do not expect a heated pool. I called and they confirmed they pool would be heated but when I arrived it was not and they said the owners did not want to turn the heater on yet. Water was ice cold
Response from Manager on Oct 29, 2023
Hello Donna,We apologize for any inconvenience caused during your stay. Our team is actively working on resolving the issue with the pool heating. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Cesar,Thank you for your positive review! We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Henry

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Henry,Thank you so much for your excellent rating! We are thrilled that you had such a wonderful experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The check-in is easy the staff was so friendly and helpful
Stayed 1 night in Sep 2023
Response from Manager on Oct 27, 2023
Hello Jennifer,Thank you for your kind words! We're thrilled to hear that our check-in process and staff assistance met your expectations. We can't wait to welcome you back!

6/10 Okay

Shanna

Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Shanna,Thank you for your outstanding rating! We appreciate your support and look forward to welcoming you back.

6/10 Okay

Jack

Traveled with family
It was going good until someone non handicapped parked in the handicap spot in front of our room 132, we had to take my 96 yr old mother around the building and over the step for the sidewalk to get to our room. We complained twice and nothing was done. I was highly disappointed in Days Inn for not taking the matter seriously, if there had been a medical emergency than it would have wasted precious minutes for everyone to have to go around. So we will not be staying at this particular Days Inn again when we come back next summer.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Jack, I apologize for the inconvenience caused by the parking situation. We understand the importance of accessible parking and will address this matter with our team to ensure it doesn't happen again. We appreciate your feedback and hope you consider giving us another chance in the future.

8/10 Good

Timothy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 2 or 3 star hotel, this one was really nice!! The room was very clean and tidy when we checked in, the staff was very friendly and super helpful, the location is so convenient being at the park end of the strip and minutes away from tons of restaurants and shops. The jacuzzi tub was really nice except for the jets didn’t have the best pressure, the bed was comfortable, the a/c worked great… the only negatives I can really comment on are in the mornings there wasn’t enough hot water (at night it was great) and the room was kind of poorly lit. One overhead light and two bedside lamps. As long as you’re not expecting the Hilton out of this place I think you’ll be very pleasantly surprised!
Stayed 4 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Timothy,Thank you for your kind review! We're thrilled to hear that you found our hotel clean, with friendly staff and a convenient location. We apologize for the issues with the hot water and lighting, and appreciate your feedback. We hope to welcome you back again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stop
We came with friends and found this hotel on the day of the stay. It was centrally located, clean, and surprisingly quite quiet considering we were in the middle of town. The hotel is older but was very clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Barbara, Thank you for sharing your positive experience! We're glad you enjoyed our central location and found our hotel clean and quiet. We take pride in maintaining cleanliness and ensuring a peaceful stay for our guests. We hope to welcome you back soon!

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Jordan, Thank you for your feedback. We apologize for any inconveniences you faced during your stay and we will address your concerns to ensure a better experience in the future.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious bedroom
Room was clean with enough space for my family. With 3 beds option everyone had enough room to sleep comfortably. The rooms was quiet and relaxing.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Keith,Thank you for your kind words! We're delighted to hear that you and your family enjoyed the clean and spacious room, as well as the peaceful atmosphere. We hope to welcome you back for another comfortable stay soon!

8/10 Good

Leon M.

Traveled with family
Disliked: Amenities, property conditions & facilities
Clean rooms , nice cleaning staff, close to everything. We did see bears in our parking area. The down side- hotel needs to do work to the pool area. Advertised as indoor pool but water way to cold to swim in it.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Leon M., Thank you for your feedback! We apologize for the inconvenience regarding the pool temperature. We'll certainly look into it and address the issue. We're glad you enjoyed our clean rooms and helpful staff.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking , location right off the strip. Great price, last minute trip.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello James,Thank you for choosing our hotel for your last minute trip! We're glad to hear that you found our parking convenient and enjoyed our prime location near the strip. We hope you had a wonderful stay!

2/10 Terrible

Enrique, Houston

Disliked: Staff & service, property conditions & facilities
Location
Stayed 3 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Enrique, Thank you for your feedback on our hotel's location. We appreciate your input and we'll take it into consideration for future improvements.

10/10 Excellent

Brian, Dahlonega

Liked: Staff & service
Great staff for a very dated property. Rooms were clean and the beds were very comfortable.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Brian,Thank you for your kind feedback! We are delighted to hear that our staff provided excellent service and that you found our rooms clean and beds comfortable. We appreciate your comments.

4/10 Poor

Diana

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff members at checkin were really nice and helpful with instructions and information. The hotel was old and unattractive and it looked like it needed some serious updates and repairs. The room and bathroom were clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Diana, Thank you for your kind comments about our staff. We appreciate your feedback on the appearance and condition of our hotel, and we will consider your suggestions for updates and repairs. We are glad to hear that your room and bathroom were clean.

4/10 Poor

Troy

Traveled with family
Disliked: Property conditions & facilities
While it’s convenient to attractions and the staff is helpful the property conditions and cleanliness are terrible. The first room we had we had to get new bed linens as the mattress cover was soiled. The room smelled of mold and cigarettes and the next morning we found a dirty towel looked like it was puked on in the corner luggage rack near the door and the tub had sufficient mold in the cracks and caulking. The toilet also leaked on the floor. The front desk gave us a new room which was better the next morning but even that the tub was stained and the tub fixtures were rusted and the toilet tank would refill every hour due to a slow leak. Outside property conditions are not much better as the outside pool which is out of service is full of dirty water and deteriorating conditions. There is an inside pool but I did not look at that. I would not stay here again.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Troy, We apologize for the inconvenience caused during your stay. We appreciate your feedback and will address the cleanliness and maintenance issues with our housekeeping and maintenance teams. We hope you give us another chance to provide you with a better experience in the future.

4/10 Poor

Dawn

Disliked: Cleanliness, amenities, property conditions & facilities
This property needs an up grade. Cigarette butts all over. We had to ask for face cloths, soap and shampoo every night when we got back to our hotel. This should be stocked every time you clean! And, the sheets were changed only once, and we were there for 5 days!
Stayed 5 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Dawn, I'm sorry to hear about your experience. We apologize for the inconvenience. Your feedback will be shared with our housekeeping team to ensure a better stay for our future guests. Thank you for bringing this to our attention.

8/10 Good

Amber

Liked: Staff & service
Disliked: Property conditions & facilities
So so
Hotel was very outdated, needed a paint job, the AC unit smelled old and like it needed a new filter. Service was good, staff was friendly. Probably wouldn’t stay again..
Stayed 3 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Amber ,Thank you for sharing your thoughts on your recent stay with us. We apologize for the disappointment you experienced during your time at our hotel. Your feedback is invaluable to us, and we are actively working on updating our facilities to improve the guest experience. If you decide to stay with us again in the future, we are confident that your next experience will be significantly improved. We would love the opportunity to show you the positive changes we've made based on your valuable feedback.