Terrace/patio

Reviews of Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 360 out of 499 reviews" "
Rating 8 - Good. 87 out of 499 reviews" "
Rating 6 - Okay. 30 out of 499 reviews" "
Rating 4 - Poor. 10 out of 499 reviews" "
Rating 2 - Terrible. 12 out of 499 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katlyn

Stayed 3 nights in Mar 2024

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Sam

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice facilities. Overly expensive poor breakfast buffet. Cold food and not well stocked. This kind of breakfast is included with room at other hotels of this type. Felt like we were ripped off. I complained to front desk and they offered nothing.
Stayed 3 nights in Mar 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to strip so could walk to destinations.
Stayed 4 nights in Mar 2024

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Convention Center, all we ad to do was walk across the bridge and we were in the lot.
Stayed 2 nights in Feb 2024

2/10 Terrible

Kristin

Traveled with family and small children
Disliked: Staff & service, amenities
Absolutely awful from check in to check out. We checked in with a man names Brian who was extremely rude. He scolded us for the way we booked our hotel, refused to let me pay cash even though I chose pay at property, told me he was only charging incidentals to my card for $25 and then charged the whole stay to it. Fast forward to Saturday morning when I woke up to an additional $232. (This was also happening to at least 8 other people who stayed and were checked in by Brian , some customers have extra charges up to $1,500) when I asked the front desk about it they couldn’t give me any answers as to why our cards were being charged they then told us after hours it was a glitch in the system. I spoke with the general manager Don who just like his staff was completely rude. Offered me $50 at check out and I let him know more needed to be done since they were taking all of our money his response was “if this isn’t good enough you don’t deserve anything”. After speaking with staff through the weekend and our money still not being returned we found out it was not a glitch but user error from the rude man named Brian who checked us in. I had called the front desk on Saturday evening to ask for towels and Brian answered and once again was extremely rude he answered the phone with “what do you want”. Between the awful customer service and them fraudulently charging our cards the stay was pretty much ruined. We all spent more time fighting with them then enjoying our trip.
Stayed 2 nights in Mar 2024

8/10 Good

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, breakfast was good. Staff very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean and quiet
Stayed 1 night in Feb 2024
Response from Hotel Managment on Mar 3, 2024
Thank you Joseph for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

V.

Business traveler, Traveled with family
Very Clean, and friendly staff. Affordable Price.
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you V for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

4/10 Poor

Ruby

Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge, Please do let us know what we could have done to have made your stay better.

10/10 Excellent

Kapri

Liked: Cleanliness, staff & service, property conditions & facilities
Similar to the boardwalk at Myrtle Beach. Plenty of shops/restaurants/attractions within walking distance.
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you Kapri for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

6/10 Okay

Nisan

Traveled with family
Disliked: Amenities
My family stayed here for the weekend. A busy holiday weekend. There was only one elevator working an I had an issue with the bathroom in my queen suite.
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Daniel, Leivasy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

8/10 Good

NATASHA

Stayed 2 nights in Feb 2024

10/10 Excellent

TOMMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Gary

Stayed 1 night in Feb 2024

8/10 Good

Paula Aileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near attractions, quiet place.
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Terry

Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with one King bed. The room was very spacious and the fireplace was a nice touch. The balcony overlooked the parkway which was nice as well. The swimming pool and hot tub were very clean and i really appreciated that! I would definitely come back!
Stayed 2 nights in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Regina, decatur

Liked: Cleanliness, staff & service, property conditions & facilities
Our first time staying here! We were very pleased! We will be back to stay here as we travel her 2-3 times a year! Perfect Spot!!!
Stayed 2 nights in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Sabrina, Kingsport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right beside Crave Golf Club, a little bit of a walk to the Island area. We went during the dead of winter, so definitely not a comfortable walk in 19 degree weather. Hotel is nice, loved that they had an indoor pool and hot tub! Had an issue with our door lock, but received prompt service. Wished the heat worked a bit faster, had it on 78 to warm up the room from the 67 degrees we walked into, but overnight it only rose to 71 with the "fireplace" on as well.
Stayed 1 night in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with space for us all. Good beds. Convenient!
Stayed 1 night in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Adam, Greer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Noel, Newnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ONLY THING WAS THE FRONT DESK EMPLOYEE WAS TO SERIOUS AND IT WASN'T SMILING BUT THE OTHER THINGS WAS AWESOME, I WILL BE BACK
Stayed 3 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

8/10 Good

rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Christmas lights and the decorations, which we could view out of our window. Also, we could walk down a path of beautiful lights to the Island rides which was beautiful. The room was clean. Enjoyed our Xmas Vacation.
Stayed 3 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were able to get an early check-in since we had to leave the other hotel they were very understanding
Stayed 2 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little get away
It was a fast and easy check-in, very clean and the staff was willing to help in anyway they could. the staff was so friendly
Stayed 1 night in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you Tammy for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Jireh

Stayed 2 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for Ana anime con held at the LeConte center. It was a convenient walk over to the center. We had a suit that slept 6 but we only had 5. The beds were pretty comfortable but the pullout was terrible. I ended up putting it back to a couch and putting sheets over the cushions and that was more comfortable for me. Refrigerator and microwave in room was fantastic as I had a group of teenagers. They heated up oatmeal cups and to Mac and cheese cups for snacks. The casual pint downstairs has some yummy wings as well when I needed a break from the teenagers . We had two problems while there and the maintenance guy was there in less than 10 min and fixed them right away. All the staff was wonderful. We were on the decks floor and our room had a small balcony but the unexpected treasure was a large public balcony with a fire pit on that floor. It wears great to hang out on and relax and watch the cool cars drive by. We plan to stay here again next year.
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room was clean, the bed was comfortable. Good lighting in the bathroom. Close to everything in pigeon Forge. I didn’t like paying for the breakfast that is usually included in other hotels, but I knew that was the case before I booked this hotel. The breakfast food that is offered is definitely not worth the money you have to pay. I would definitely stay here again, just not waste my money on the breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Felt new and clean with great breakfast option.
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory Tyler

Stayed 3 nights in Nov 2023

8/10 Good

Carolyn A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Stayed 1 night in Nov 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new property with a good restaurant on site. Really liked the layout of the room.
Stayed 1 night in Nov 2023
Response from Night Manager on Nov 13, 2023
Thank you

10/10 Excellent

Clint

WOULD STAY HERE AGAIN
Stayed 4 nights in Nov 2023
Response from Night Manager on Nov 13, 2023
thank you, yes do come see us again

6/10 Okay

Faizal

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
During the bookings it showed digital channels on tv But when we reached no digital channels were available So no use of paying extra money
Stayed 1 night in Nov 2023

10/10 Excellent

Belen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good service
Stayed 1 night in Nov 2023

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Shower had no pressure and didn’t get hot. Fireplace switch was broken.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, friendly staff. Definitely would stay here again. Convenient location.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Xuefeng

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time in the hotel. Bed is comfortable and cozy. I had a good sleep in there.
Stayed 1 night in Oct 2023

10/10 Excellent

Tammy

Liked: Amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2023

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Really loved staying here!
Stayed 3 nights in Oct 2023