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Reviews of Edgewater Hotel - Gatlinburg

3 out of 5
Edgewater Hotel - Gatlinburg
402 River Rd, Gatlinburg, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1006 reviews" "
Rating 8 - Good. 329 out of 1006 reviews" "
Rating 6 - Okay. 108 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel very well maintained and the location is great, in downtown Gatlinsburg. A great value for the price.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved breakfast!
Stayed 1 night in Apr 2024

8/10 Good

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dina on Apr 18, 2024
Thank you

10/10 Excellent

elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and facility, hard to keep properties this nice and clean with the heavy tourist traffic they get. Good and free parking, right in downtown Gatlinburg so easy walking everywhere.
Stayed 1 night in Apr 2024
Response from Roberta Elliott, Rooms Division Manager on Apr 17, 2024
Thank you for choosing the Edgewater. We appreciate your feedback and look forward to hosting you again when you are next in the Gatlinburg area.Best Regards,Roberta ElliottRooms Division Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome and I highly recommend
Stayed 2 nights in Apr 2024
Response from Edgewater Hotel on Apr 18, 2024
Thank you for your feed back.

10/10 Excellent

Tabitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price
Stayed 1 night in Apr 2024
Response from Dina on Apr 6, 2024
Thank you for your feedback. Come again.

8/10 Good

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 3 star hotel, the rooms are getting dated. Over humid, dewy, and an odor. Staff was excellent. Pool was excellent. Fire pit need an external flame to lite. Breakfast is good.
Stayed 4 nights in Mar 2024
Response from Guest Services on Apr 5, 2024
Thank you and come back soon

4/10 Poor

Craig

Traveled with family and small children
Staff was great, building needs major update, elevator slow, bathroom faucet broke in 1st room, toilet barely flushed in 2nd. Helen Keller put new tub in 2nd room, horrible fit & finish, spot for shower didn’t engage all the way. A/C didn’t cool good & loud
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 5, 2024
Thank you for your feedback. Have a goodday.

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 3, 2024
Thank you Beth. Come again soon!

10/10 Excellent

JASON

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you and we hope to see you again soon

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Necesita mas limpieza,sobre todo el baños de la habitacion
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you for your feedback

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you and have a great day

10/10 Excellent

Windy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Easter weekend. Only complaint is the elevators are slow but when your on vacation ya just need to slow down and go with it and have fun elevator chats with everyone. The location is great. The rooms are clean and the staff is friendly. Perfect for a mountain getaway. Being right on the river is nice.
Stayed 2 nights in Mar 2024
Response from Dina on Mar 31, 2024
Thank you for your feedback. Come again.

10/10 Excellent

Beverly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 3 nights in Feb 2024
Response from Guest Services on Apr 1, 2024
So glad you enjoyed your stay Beverly. Have a great weekend!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thank you Carolina and we hope to see you again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great family place.
Stayed 1 night in Mar 2024
Response from Robbie Guest Services on Mar 31, 2024
Thank you and we hope to see you again soon!

6/10 Okay

Tammy

Disliked: Property conditions & facilities
this property needs alot of maintenance. very run down
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you and have agood weekend

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast included. Room had hot tub and fireplace. Friendly staff. Within walking distance to everything. Highly recommend
Stayed 4 nights in Mar 2024
Response from Pete on Mar 24, 2024
Thank you very much for your review. We are very glad that you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this hotel. That was the best part because we could walk anywhere in downtown Gatlinburg with ease. We appreciated the parking although it is very tight and a bit difficult to maneuver. We appreciated that it seemed they were updating areas of the hotel but the only ice machine was on floor 5 because of the construction. The beds were not comfortable and you could feel the springs in them when you laid down. The furniture in the main lobby was worn which was my first inclination that the hotel wouldn’t be super updated. They don’t give you new towels each day or clean up your room until checkout.The staff seemed friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Dina on Mar 25, 2024
Thank you for your feedback. Come again

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to town.
Stayed 1 night in Mar 2024
Response from Dina on Mar 24, 2024
Thank you for your feedback. Come again.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good location to stay if you don’t want to drive much. Rooms are clean but bed was little to hard for us. Balcony was nice to sit on and watch people and traffic. Employees were nice and helpful.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you Karen. Have a great weekend!

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and close to everything in Gatlinburg!
Stayed 4 nights in Mar 2024
Response from Dina on Mar 21, 2024
Thank you for your feedback. Come again.

6/10 Okay

Bote

Stayed 1 night in Mar 2024
Response from Dina on Mar 22, 2024
Thank you for your feedback. Come again.

6/10 Okay

Patrick

Traveled with family
The hotel is conveniently located if your plans include the National Park and the town of Gatlinburg. However, the facilities are older and a little run down. The town itself reminded us of Clifton Hill in Niagara Falls, Canada, with lots of souvenir stores and kitschy places if that’s what you’re looking for. Our kids enjoyed the pool. We typically prefer newer hotels. We chose this place for it’s proximity to the National Park.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you and have a good day.

10/10 Excellent

KD

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids LOVED the pool and its super close to Anakeesta
Stayed 1 night in Mar 2024
Response from Pete on Mar 18, 2024
Thank you for your review

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities
There were only 2 elevators for the hotel that serviced the hotel and the parking garage. There was always a long wait to use the elevator. Otherwise nice, clean place and would stay again if the elevator situation was ever remedied.
Stayed 2 nights in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review. Unfortunately, we do not have the ability to added more elevators.

8/10 Good

Halle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pete on Mar 18, 2024
Thank you for your review

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is recently renovated. Still some work going on. Really convenient for the Smoky Mountains.
Stayed 5 nights in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review and hope to see you again.

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent hotel , the location was great. It was walkable to the main street so we didn't have to drive and find parking.
Stayed 1 night in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review.

10/10 Excellent

jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel so don't expect perfection, but it is clean and quiet and the service members were all friendly and helpful. Breakfast was pretty good too and free! Loved the little balcony to sit at. You can walk up the block and you are on the main road where all the shops are.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you and we hope to see you again soon!

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location good condition for age of hotel
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you and come again

2/10 Terrible

Shelly

Disliked: Staff & service, amenities, property conditions & facilities
The beds are sagging in the middle, the toilet is broken, the door threshold is missing, and the hallway smells like weed. It's just gross.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for your feedback. I hope you reported the issues so they could be resolved. Have a good weekend

8/10 Good

Alyvia

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. Nice staff, Clean rooms. Breakfast overlooking river is nice. Elevators and parking are only downside.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you Alyvia. Come again soon!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean I liked it
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you Antonio. Have a great weekend!

2/10 Terrible

Robin

Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 31, 2024
Thank you for your feedback

2/10 Terrible

Jamie

Traveled with partner
Room was closed for naintebce
Stayed 1 night in Mar 2024
Response from Dina on Mar 6, 2024
Thank your feedback.

8/10 Good

Joan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is excellent. It was affordable and clean.. Only down fall has a small pool and the water was cloudy..Overall all its a 4 out of 5 for me..I would rebook.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
Thank you Joan!@ We hope to see you again soon. Have a great day

8/10 Good

Luke

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Dina on Mar 6, 2024
Thank you for feedback. Come again.

10/10 Excellent

Hanna, Greenbrier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family enjoyed this place! we would definitely stay again. The kids loved the indoor pool!
Stayed 3 nights in Feb 2024
Response from Pete on Mar 3, 2024
Thank You for your review, we are glad that you and your family enjoyed your stay.

10/10 Excellent

Billy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Staff was great and helpful. Pool and hot tubs was clean and enjoyable. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Dina on Feb 29, 2024
Thank you . Come again.

10/10 Excellent

JERALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 1, 2024
Thank you Jerald and come again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. Nice room with jacuzzi.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Thank you Ryan. Come again soon!

10/10 Excellent

Retosha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great the staff was very friendly. Loved the hot breakfast every morning made it to starting your day easier and not having to get up and get out to have breakfast. Beds wasn't the most comfortable but over-all we will stay here again.
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you Retosha! We hope to see you again soon.

10/10 Excellent

Tanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in Gatlinburg numerous times throughout the years. Edgewater was a very nice suprise. We loved the location, breakfast, in-room fireplace, private balcony, and pool area. It was clean and the staff was friendly and welcoming. We plan to stay here again in the future.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you so much Tanna. We're happy you enjoyed your stay!

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it overall! Such a great location, walking distance to everything in gatlinburg basically. And for the price you can’t beat it. The pool/hot tubs were a great addition-especially since they’re open/heated year round. Breakfast was amazing, and breakfast staff were so sweet and helpful. The cleaning ladies were also amazing. If I had to complain about anything it would be that the parking spaces are very close together-but for free parking in that location you can’t complain. Will definitely stay again in the future!
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for the wonderful review. We hope to see you again soon

10/10 Excellent

tracy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Parking is a bit tight for bigger vehicles.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Tracy, thank you and have a great day!

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything downtown. Friendly staff
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 12, 2024
Thank you for staying Keith. Have a good day!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodating and friendly
Stayed 1 night in Feb 2024
Response from Robbie Guest Services on Feb 11, 2024
Thank you Katherine and come back soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! Front staff were very helpful!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
Thank you Amy! We hope to see you again soon!

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service
Slow elevators, bed was broken and squeaky, staff was wonderful and room was clean.
Stayed 1 night in Feb 2024
Response from Pete on Feb 4, 2024
Thank you for your review. The elevators can be slow at times when everyone is trying to come down and going up especially when we are so busy. As far as the bed, did you by chance report this so we could have taken care of it?