Ratings based on 1,206 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom VA
Posted Dec 24, 2014
Pros: Location and room.
Location: Lots of shops and shows nearby.
Hotel room was clean and comfortable, staff was very nice, and the location is great.
for Everyoneby A verified travelerfrom Tennessee
weekend getawayPosted Dec 16, 2014
Pros: Distance to the main street
Cons: One elevator wasn't working on Saturday
We stayed here last weekend. Loved the closeness to most attractions. Room was clean and up to date.
for Everyoneby A verified travelerfrom Rome, GA
Great locationPosted Dec 4, 2014
This hotel is in a great location. Walked to everything downtown. It had everything we needed for a great price. The indoor pool was great in the evening. Our baby loved it. We enjoyed our stay.
for Everyoneby A verified travelerfrom DC
Great location near all the activity in GatlinburgPosted Nov 30, 2014
Location: Close to everything.
Loved the hotel. Rooms were clean. Breakfast was nice. Kids loved the heated indoor pool and Jacuzzi.
by A verified travelerfrom florida
It is an older hotel with modest updates.Posted Nov 30, 2014
The elavator is beyond slow. Discarded tube style tv's were stacked in plain sight in lower level of the garage. The hotel is in need of a threrow cleaning.
by A verified travelerfrom Cincinnati, Ohio
Close to shopping and diningPosted Nov 26, 2014
We have stayed here several times in the past. The last 2 times now it hasn't been very good. The cleanliness of the room was terrible this time. We found a bug (dead) along with plenty of dirt under the mattresses. We took the bug down to the front desk and was offered another room. The second room had equal amounts of dirt under the mattress but no bugs. We went ahead and stayed here but the thermostat did not work in the room so we had to turn the heat off periodically because the temp was stifling. Our key would not open the pool. We did not have our room cleaned but only asked for clean towels. When a member of the staff brought them she was extremely rude. We will probably think twice before booking here again. It's a shame because we used to like this place a lot.
for Couplesby Michellefrom Bluff City, TN
Birthday getawayPosted Nov 25, 2014 on Hotels.com
Birthday weekend get away. It was nice and relaxing. We were nervous checking in and found out a youth group was there with about 200 teenagers but they were on a different floor and all was quiet.
for Couplesby Stephanie
Posted Nov 12, 2014 on Hotels.com
by A verified traveler
Do not stay!!!Posted Nov 10, 2014
Horrible guest service no place to park if you have a truck, they have a floor for vans only but cars park there anyway.
for Familiesby A verified travelerfrom Nashville Tn
right off the main parkway in downtown GatlinburgPosted Nov 9, 2014
Pros: The pool and the convenience to being close to the shops
Cons: the continental breakfast was not so good
Location: we were there on Halloween, so the a Haunted mansion was right next door and we also were right there close to the aquarium and did the penguins
We had stayed here in previous years but service was always bad. It had been about 4 years and we decided to try it again, We had 4 rooms and at check in they managed to get us all on the same floor and close to each other. Parking garage does not allow for oversize trucks/suv's and we had to park it down the street in a paid parking lot.