Indoor pool

Reviews of Fairfield Inn & Suites by Marriott Sevierville Kodak

2.5 out of 5
Fairfield Inn & Suites by Marriott Sevierville Kodak
3620 Outdoor Sportsman Place, Kodak, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 243 out of 397 reviews" "
Rating 8 - Good. 109 out of 397 reviews" "
Rating 6 - Okay. 29 out of 397 reviews" "
Rating 4 - Poor. 12 out of 397 reviews" "
Rating 2 - Terrible. 4 out of 397 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jazer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bryan

Stayed 4 nights in Nov 2023

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We love the location right off the highway and across from The Chop House and Bass Pro Shop. The room is showing its age though-the tub spout was coming out of the tile and hard to turn on the shower. Towels were threadbare. The property needs some attention. Also more lights to make crossing to the restaurant and shopping safer is needed.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Julie,Thank you for choosing to stay with us during your recent trip. While we're glad our location was convenient for your needs, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if that was not the case for you. Your comments have been duly noted and will be addressed by our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

Arica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and superb staff.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Arica,Thank you for choosing our hotel for our recent visit to Kodak. We're glad you enjoyed your stay with us and our convenient location close to excellent shopping, area attractions, and the Great Smoky Mountains and our exceptional staff. It would be our pleasure to host you again at Fairfield Inn & Suites Sevierville Kodak, so come back soon!

8/10 Good

Mollu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Only negative is lack of parking
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Thank you for taking the time to leave a review. We're pleased to note that you had an enjoyable overall experience! We'll be sure to share your feedback with our internal team for further consideration. It was a pleasure having you here, and we wish you safe travels.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Overnight stop
Was just an overnight stop easy on and off the road. Food they provide was not very impressive.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Michael,Thank you for sharing your feedback regarding your overnight stop at Fairfield Inn & Suites Sevierville Kodak. We appreciate your comments and will take them into consideration as we strive to improve our offerings. We hope you had a comfortable stay and that we may have the opportunity to serve you better on your next visit.

8/10 Good

Roy

Liked: Staff & service, property conditions & facilities
Easily accessible from interstate abd clean
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Roy,Thank you for the excellent review of your recent stay at Fairfield Inn & Suites Sevierville Kodak. We're glad you enjoyed your visit with us and our convenient location close to I-40 and clean accommodations. It would be our pleasure to host you again in Kodak, so come back soon!

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, rooms were clean and the breakfast was great
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Kathryn, Thank you for choosing Fairfield Inn & Suites Sevierville Kodak and for taking the time to write a review. We are thrilled to hear you enjoyed our breakfast offerings and our friendly staff. We hope you join us again one day for another excellent stay.

10/10 Excellent

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Alberto,We're delighted to have exceeded your expectations at Fairfield Inn & Suites Sevierville Kodak and appreciate the positive review. Come back anytime!

10/10 Excellent

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with The Fairfield. My only complaint, and this is why I didn't rate 5 stars. The swimming pool was absolutely freezing cold. Not just chilly, ICE cold to the point you just could not get used to it. It is very clean, the staff is extremely helpful. The young lady who checked us in went above and beyond to make sure our rooms were close to each other and close to the elevator (one parent uses a walker) The breakfast was ok. Scrambled eggs, sausage, waffles, and cereal etc. although nothing special it was a very nice breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Karen, Thank you for sharing your experience at our facility. We're delighted to hear that you found our staff helpful and our facilities clean. Your feedback about the swimming pool temperature is noted, and we'll certainly review this aspect. We always strive to offer a comfortable stay for our guests, and insights like yours are invaluable in achieving this. We hope to have the opportunity to serve you even better on your next visit.

10/10 Excellent

Bahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean & comfortable room, nearby shopping and resturants.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 26, 2023
Dear Bahman,We were happy to provide you with clean, welcoming accommodations, and we're glad our location worked well for your trip. If your travels bring you back to the area, please come see us again at Fairfield Inn & Suites Sevierville Kodak!

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service
Great property but the exercise room leaves a lot to be desired. Two treadmills and two other machines crammed into a small room.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 20, 2023
Dear Allan, Thank you for your review and for giving us a perfect rating! We're delighted you had a wonderful experience. Your feedback regarding the exercise room will be shared with our team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back again soon!

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
The girl at the front desk was extremely sweet and helpful. I was very impressed.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Dear Annie,Thank you so much for choosing to stay with us at Fairfield Inn & Suites Sevierville Kodak. We are thrilled to learn you enjoyed your stay, and we are proud to have received your five-star review. We would also like to thank you for highlighting our front desk, and for letting us know they made a positive impact on you. We look forward to hosting you again.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Nice spot to stay in Kodak!
Spent 2 nights here in mid-July. Hotel was clean and comfortable - very much in line with other Fairfield Inns. Location was fantastic, directly off the interstate, same exit as Dollywood, right across the street from the minor league baseball stadium with a Bass Pro, Harley store, and several other cool shopping spots in the same complex. There is a giant Bucc-ees across the street along with several restaurants nearby
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Jul 2023

10/10 Excellent

Danease

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Angeleria

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Kandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 1 night in May 2023

8/10 Good

Janet

Stayed 1 night in May 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Nikki

Stayed 1 night in Mar 2023

4/10 Poor

Steven

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty. Hallways were filthy. Room was not cleaned very well. Bathroom had hair everywhere. The location is great, front desk staff was also very friendly.
Stayed 1 night in Mar 2023

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very nice hotel
The hotel was very clean and pleasant. The rooms were spacious but my only complaint was our bed was super uncomfortable and we ended up cutting our stay short because of that. We were unable to get any decent sleep on the bed.
Stayed 2 nights in Mar 2023

10/10 Excellent

Duane

Stayed 1 night in Mar 2023

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

JERRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2023

10/10 Excellent

Trevor, Genoa City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, super nice staff, very clean and safe. We were passing through and couldn't be happier that we picked this hotel to stop at. Cant say enough about how nice the staff here was.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
Very polite check in. Bed was a little firm. Breakfast was good but hot foods were only bacon and scrambled eggs. Would definitely return. Maybe on our return home.
Stayed 1 night in Jan 2023
Response from General Manager on Jan 12, 2023
Dear Kenneth,We will definitely be eager to welcome you back to Fairfield Inn & Suites Sevierville Kodak. Thank you for highlighting your pleasant check-in experience and tasty breakfast. You can bet that we will discuss your additional feedback. We look forward to your next visit.

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2022

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Craig M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, comfortable for an overnight stop in traveling.
Stayed 1 night in Oct 2022
Response from General Manager on Oct 28, 2022
We're delighted to hear that everything from our clean accommodations to our convenient location impressed you during your visit to Fairfield Inn & Suites Sevierville Kodak! Thank you for all the kind words, and we hope to see you again soon.

10/10 Excellent

Richard

Stayed 1 night in Sep 2022

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Nicole, St John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 1 night in Jul 2022
Response from General Manager on Jul 27, 2022
Dear Nicole, Thank you for staying with us at Fairfield Inn & Suites Sevierville Kodak. We trust that you found our location convenient for enjoying the local area and that your room was to your liking. Please come back and see us again soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at this hotel were very comfortable.
Stayed 1 night in Jun 2022
Response from General Manager on Jun 23, 2022
Dear Michelle, It was a pleasure to hear you had a comfortable stay at Fairfield Inn& Suites Sevierville Kodak. Thank you for visiting us, and we look forward to welcoming you back during your future travels.

6/10 Okay

Angela

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was clean and nice but walls were so thin we could hear the tv in the next room. After the tv was turned off we could hear that same person snoring all night long.
Stayed 1 night in Apr 2022
Response from General Manager on Apr 4, 2022
Dear Angela, We are glad to hear your room was clean and comfortable. However, we apologize for any noise disruptions you experienced. Please know that our front desk team is always on hand to assist when issues like this arise. Nevertheless, we hope your overall stay was pleasant, and we look forward to welcoming you back for a more restful experience next time.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Comfortable mattress. Friendly staff. Great breakfast.
Stayed 1 night in Mar 2022
Response from General Manager on Apr 4, 2022
Dear Christine, We appreciate you sharing this lovely review! It sounds like we impressed you with our delicious breakfast, warm hospitality, and comfortable accommodations! Thank you for being our guest, and we look forward to seeing you again at Fairfield Inn & Suites Sevierville Kodak.

10/10 Excellent

April

Stayed 1 night in Mar 2022

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Abdier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 4 nights in Dec 2021
Response from General Manager on Dec 28, 2021
Dear Abdier, Thank you for being our valued guest at Fairfield Inn & Suites Sevierville Kodak. It's great to hear you loved our location with scenic views of the Great Smoky Mountains. Come back and see us again next time you are in the area!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. Everyone was super friendly and helpful. Our room was clean and very comfortable.
Stayed 1 night in Nov 2021
Response from General Manager on Nov 11, 2021
Dear Amy, Our team members work hard to make sure that everyone has a relaxing and comfortable stay at Fairfield Inn & Suites Sevierville Kodak, so we're thrilled to hear that they hit the mark once again. We hope to see you again in the future.