Ratings based on 769 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
It was a great stay had a fun time will do it again real soon first time in Gatlinburg
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Nice

Posted Jul 19, 2014
Older motel traditional feel. But nice. Clean and worth price
2 out of 5
by A verified traveler

Hotel near downtown

Posted Jul 14, 2014
Pros: Location
Cons: Condition
The location of this hotel is a plus since it is so close to everything, you can walk. It also is off the main street and therefore, more quiet. However, the hotel is shabby and needs refurbishing. The front lobby has old upholstery that needs cleaning. The room we stayed in needed a facelift and some repairs. For the money, I would not return.
1 out of 5
by A verified traveler from n

Not 3 star hotel

Posted Jul 12, 2014
House keeper did a horrible job cleaning. Trash was not taken out and did not vacuum. Hotel is old and outdated. The wall is too thin, so it was very noisy.
2 out of 5
by A verified traveler from Indiana

Looks nice but....

Posted Jul 4, 2014
It looks like a nice hotel but our room would not cool down and the shower head only had a small stream. The main elevator broke down and you had to go all of the way to the other end of the hotel to use the backup. Pool was cold and the water smelled weird. We were glad we were only staying one night.
2 out of 5
by A verified traveler

Terrible staff!

Posted Jun 9, 2014
Cons: If they allow housekeepers to knock on doors in early morning, then at least provide a sign of "do not disturb" for us to put outside!
The housekeeper wake me up at 9:05 am by knocking the door in a very rude manner, saying that she wants to clean the room! The front desk was rude as well!
3 out of 5
Recommended
for Everyone
by Tracy from Bristol, TN

Good location

Posted May 27, 2014
Pros: location
Cons: The bathroom was REALLY small. If you are a larger person I can see it being an issue maneuvering the bathroom
Location: Located right off the Parkway in Gatlinburg, you are literally within walking distance of EVERYTHING Gatlinburg has to offer
A bit noisy - thin walls & loud neighbors. Just 1 night though, good enough.
3 out of 5
Recommended
for Everyone
by A verified traveler

Next room

Posted May 27, 2014
This hotel equipment and stuff are OK. However we can catch next room TV and voice any time. May be wall condition is not so good. Others are not problem for me.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay - make sure a big group isnt there

Posted Apr 27, 2014
Nice stay and affordable. Just dont go if a big group is there. The middle school band group that was staying there while we were definitely got precedence.
2 out of 5
by Sue from Charlotte

Disappointing

Posted Apr 21, 2014
Pros: Outside fa├žade fits in with scenery very well.
Cons: overall condition, secret shopper to test staff. Available food?
Location: There are lots of things to do nearby, plenty of pamphlets in foyer, but check-in staff seemed to have little knowledge of local current events.
Lodge looks a little shabby. Check-in person couldn't wait to be rid of us, information about local events was incorrect.