Ratings based on 848 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Murfreesboro, TN

Posted Feb 23, 2015
We have come every year for the last five years as part of an annual regional event. Glenstone is ALWAYS friendly, clean, and perfect for our needs.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nashville, tn

Nice hotel. Older but well maintained.

Posted Feb 18, 2015
The indoor pool was wonderful. Room was very clean and the staff was friendly.
2 out of 5
by A verified traveler

Good location but dated

Posted Feb 17, 2015
Pros: The pool was nice.
Cons: Maintenance and updating the bathrooms.
Pleased with price but found the room to be a disappointment. The bathroom needed maintenance to the door, tile, and paint. The door was hanging at an angle that was apparently sticking for a while by the paint worn to metal in the frame.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Loud

Posted Jan 6, 2015
The room/outside need some sound proofing. We could hear everything that went own outside the room very noisy
1 out of 5
by A verified traveler

Room was given away.

Posted Jan 3, 2015
When we arrived for check in after attending a wedding, no room was available. I suspect our room was given away. We had to drive 3 hours home. I will never make reservations at this motel again. The reservations were made thru expedia.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2015
It was good. It was good. It was good. It was good. It was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good experience

Posted Dec 30, 2014
Stayed at this Hotel while attending a Youth Conference at the Convention Center. Nice hotel that was clean, with nice indoor pools, and very friendly and helpful staff. I would recommend this hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom KY

Older, but nice motel and pool area. Good location

Posted Dec 28, 2014
Pros: The lobby and pool.
Cons: Lights in back parking area, lock on pool area from the back parking area. Actual blankets on the beds.Breakfast lasting until 11, not 945am.
Location: Location was good, but all up a steep hill walking back from downtown, about 1/2 mile.
I request 2 extra pillows on each bed when I booked on expedia, and they were on the beds. The beds, we ok, but the 'blanket' was sheet thin. Actually, we thought they were sheets. Check in was quick and easy and check out the same. Nice pool area. It's a bit of a walk from downtown main street, Gatlinburg, but not undoable. Back parking lot is dark at night. Complimentary breakfast was suppose to last until 11am. My kids and I got to breakfast at 9:45 am and it was closed, lights out and a sign that read breakfast closed at 9:30. This sign was NOT up the evening before. So, we had to drive and go buy our free breakfast. I was not happy about that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Value. Close to attractions!!!

Posted Dec 15, 2014
Def. Love the place!!! Staff was very friendly. Rooms were very clean!!!
2 out of 5
by A verified travelerfrom Tennessee

Don't expect much, esp. from the Management...

Posted Dec 12, 2014
Pros: The location is convenient to the heart of downtown Gatlinburg.
Cons: Perhaps a complete cultural shift in terms of how they deliver customer serivce to their guests?
I was initially impressed with the entryway and wasn't displeased with the room...until the large group of loud and boisterous drunken partying adults showed up next to the outdoor pool located just outside of our room at 1:30 a.m...waking me and my 11 year-old up. I stepped outside of my door to see what was going on and they were gathered around a picnic table as loud as a small frat party. To my left stood a gentleman looking on and I assumed he was another guest staying there just as puzzled and frustrated as I was. I walked to the front desk and let them know what was going on. They told me they had just sent someone to take care of the problem. I passed the same gentleman I had seen standing outside in the hallway on my way back to my room and he was carrying a handheld radio...obviously he was the guy they had sent 'to take care of the problem'. Upon returning to my room, the loud crowd was still there just as loud as they had been. I gave them 10 minutes to quiet down or disperse...incorrectly assuming that the hotel had actually insisted that they do this. After 10 minutes enduring more of the same and having my 7 year-old also awakened I returned to the front desk to insist that they either take care of it or I would. They seemed irritated that I pushed them to this point. They DID shut the party down and I was able to return to sleep about 2 hours later, but frustrated beyond belief that I was even put in the position of having to ask TWICE. I took this m