Ratings based on 868 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Knoxville TN

Great for the $. YOU CAN WALK TO DOWNTOWN!!!

Posted May 18, 2015
Pros: The bed was awesome!!!!
Cons: The bathroom layout. They are just to small, kinda making it impossible to have the door open while showering. The Shower NEEDS A FAN!!!
Location: 5-10 minute walk from Space Needle, Dicks Last Resort Rest., Bubba Gump Rest, Convention Center, Starbucks, Sky Lift, Smoky Mtn Moonshine, Mini Golf
This hotel RULZ!!!! Its a little older building but it has been kept up nicely! The 2 heated pools and hot tub were excellent. Very Clean!! This place is about a 5-10 minute walk from downtown Gatlinburg and really close to everything. There is also trolley stops right outside of the hotel that is within easy walking distance. We booked the King Balcony room and I could only complain about one thing. The size of our particular bathroom was pretty small and would be hard for someone to turn around in there or get into the tub. The tub sides were really high, so if you have a hard time getting around be sure to let the staff know! I WOULD DEFINATELY RECOMMEND and will DEF be going back!! Very nice beds!!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom knoxville, TN

Posted May 10, 2015
It's an older hotel, but very clean and neat. Great location.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom GRANTS LICK KY

FAMILY WEEKEND

Posted Apr 22, 2015
Pros: THE LOCASTION IS GREAT!!!!
Cons: THE BEDS
Location: THIS HOTEL IS ALMOST IN THE HEART OF GATLINBURG. DOWNTOWN GATLINBURG IS WELL WITH IN WALKING DISTANTS. THERE IS A PANCAKE HOUSE ALMOST ACCROSED THE ST
ARRIVED LATE AND CHECK-IN WAS EASY AND FAST. NO REAL PROBLEMS. THE HOTEL IS OLDER, WHICH I KNEW. THE ROOM WAS CLEAN. MY MOM HAS A SCOOTER THAT SHE RIDES IN AND WE HAD TROUBLE GETTING IT INTO THE ELEVATORS, NOT VERY BIG FOR MOVING SCOOTER OR WHEEL CHAIR. THE BEDS ARE THE BIGGEST PROBLEM. THE ADVERTISE QUEEN BEDS, BUT ARE WHERE DOUBLES AND NOT VERY COMFORTABLE AT ALL.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good deal...

Posted Apr 17, 2015
Reasonably priced, staff was polite and courteous, rooms could have used some updating. Overall we enjoyed our stay... Close to everything!
2 out of 5
by A verified traveler

No AC

Posted Apr 16, 2015
Stayed 3 nights. Took them 2 days to fix AC and still wouldnt be repaired had I not been there to press the maintenance guy on the repair
5 out of 5
Recommended
for Everyone
by A verified traveler

Meeting in Gatlinburg

Posted Apr 15, 2015
Great motel friendly staff very nice rooms great breakfast
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indy

Close to downtown.

Posted Apr 6, 2015
Pros: Staff friendly, room was clean.
Cons: No wifi in hotel rooms.
Location: Close to downtown Gatlinburg.
Hotel was adequate for our 3 day stay in Gatlinburg.
1 out of 5
by A verified travelerfrom Ringgold

Horrible....issues with check-in and room

Posted Apr 3, 2015
Room was still dirty, not vacuumed. Garbage in drawers and on floor. Bathtub would not drain. Door lock had to be recalibrated, not working. Had to wait an hour for maintenance t9 repair. Air conditioner was not cooling room. Maintenance had to cleam filters. Still not cooling well. Room was 90+ degrees when we checked in. Did not cool down until after bedtime. Indoor pool was not heated after being advertised it was.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2015
Clean room, nice staff. Older hotel, but they are renovating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Clean

Posted Mar 16, 2015
It was a pretty nice room, comfortable beds and really clean bathroom, great shower. Must be the trollies are only seasonal, I didn't see one at all. About 3 blocks from the strip, easy going down, a bit tiring walking up the hill to return. Beautiful lobby, fast check-in, pool area is really pretty.