Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Kentucky

Avoid this hotel

Posted Jul 21, 2014
Pros: I am sorry to say I have nothing positive to add.
Cons: replace bedding, and get their reservations system straightened out.
Location: most attractions in the nearby area were shuttered.
to start, after booking this hotel, we found that the address listed on Expedia does not exist in our GPS.. so we called the hotel not once, but twice for directions. They gave us bad directions both times.. apparently unable to tell their own right from left. After finally arriving at the hotel, we are told that the room we paid for is not available. We booked a King Sized bed with balcony. They told is they can only offer us a king sized bed WITHOUT a balcony, OR a balcony room with two queens. I expressed my displeasure and wished a refund of the rate difference, at which point they told me they "didn't know what we paid", and that they wouldn't charge us for the extra queen bed. Absolutely clueless. We found the room to be very dated, and while functional, the bedding was of very poor quality. We did not partake of the free breakfast or pool, so I have no opinion to give for those. Location was quite poor as it was near no attractions, apparently having been constructed around several now closed attractions.
3 out of 5
Recommended
for Families
by A verified traveler

nice size rooms

Posted Jul 20, 2014
Pros: location and staff
Cons: amenities
Location: lots of family friendly things to do... shopping. sightseeing tours
adequate, however, not what I was expecting in a hotel in 2014
4 out of 5
Recommended
for Everyone
by A verified traveler from Murfreesboro, TN

Nice Hotel

Posted Jul 9, 2014
Pros: the location and the people.
Cons: Make sure the Breakfast is warm and sinks are not clogged. The noise from the next room.
Location: Loved all the shops and the go - carts.
The room was nice and clean and the staff was friendly. The sink would not drain properly. The breakfast was cold and I came down at 7:00 , when it was suppose to start.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2014
Pros: the convince to pigeon forge, gatlinburg and cherokee.
Cons: Was very satisfied but would like to see more on breakfast bar like scramble eggs, bacon, toast,biscuit and gravy like some of the other hotels.
We were looking for a reasonable and clean place to stay in seviervile. We had stayed here before when we looked at the time shares that was offered at the top of the hill.
3 out of 5
by Marie from Asheville, NC

Suite room to hot!

Posted Jun 21, 2014
Room was clean and big but only has one air condition unit that only cools one room so the other bedroom stayed hot. Asked for a fan but never got one.
Comment from Hotel Management
Jun 24, 2014 by Paula, Hotel Management
We apologize if the A/C unit did not cool your room sufficiently. If we had known, we would have fixed it, replaced it or moved you to another room. We certainly apologize.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel close to Smokey Mountains.

Posted May 28, 2014
We stayed here for one night and had a good experience. The staff is very friendly and the hotel is very clean and functional for a base camp for day hiking.
Comment from Hotel Management
Jun 7, 2014 by Paula, Hotel Management
Thank you for sharing your comments with us. We are glad that you had a good experience with us and on your next stay, we can point you to some great trails for a day hike. Hope to see you soom.
4 out of 5
Recommended
for Everyone
by A verified traveler

You get what you pay for.

Posted May 20, 2014
The pillows were flat as a flitter, sheets and pillow cases were thin and yellow. The couch was worn out. The tv had lines, but when it warmed up it was fine. The WiFi wasn't strong on the 5th floor but went down to lobby where it was fine. Great location and view from the room was also great. I would stay again for it was clean.
2 out of 5
Recommended
for Everyone
by chris from new bern nc

Mountain Stay

Posted May 3, 2014
Pros: The front desk clerk
Cons: cleanliness
Location: a lot Gatlinburg
I was bitten by a tick in the bed. the room was dirty.
Comment from Hotel Management
May 5, 2014 by Paula, Hotel Management
Let us apologize if your room was anything less than clean and comfortable. We strive to provide very clean rooms and seems that yours was not up to our standards. Please know that we will address this matter with the staff and our Pest Control company. Again, we apologize and hope that you will give us another opportunity to prove this is not our standard of service.
4 out of 5
Recommended
for Everyone
by Jane from Paris, MS

Comfortable hotel in a good location

Posted Mar 21, 2014
Pros: Location made if very easy to navigate around Sevierville-Pigeon Forge-Gatlinburg area.
Cons: There was no wi-fi even tho it was advertised. Even the computer in the lobby would not let visitors log in. The towels were very worn..
Location: tons of restaurants (some within walking distance). amusements for kids. shopping for adults.
Our 2 night stay was very enjoyable. The front desk clerk was very pleasant and willing to answer all our questions about the area. She even gave us a map and hi-lited the directions. Breakfast was adequate.
Comment from Hotel Management
Apr 2, 2014 by Paula, Hotel Management
We are all so very pleased that your stay with us was comfortable, memorable and relaxing! Our number one goal is to provide a clean room at a fair price along with superior guest services to all of our patrons! We hope to see you again in the future and wish you safe journeys along the way!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent place to stay

Posted Jan 19, 2014 on Hotels.com
This place was great! Clean, centrally located, friendly and attentive staff !