Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Denver, IN

Great hotel.....Close to all attractions!!!!!

Posted Sep 4, 2014
Pros: Off the main highway....thus quiet environment...
Cons: Improvement would be a secure WiFi
Location: Everything was close by....food, entertainment, shopping and the Smokey Mountains......
The Staff was friendly and helpful.... The suite was cozy and roomy... Plenty of clean, white towels... Refrigerator was clean and cold... Safe in the room... Bed was comfy... Room rates were affordable... Went out for breakfast but it looked inviting as we walked by the dining area...
4 out of 5
for Everyone
by A verified traveler from Aurora, Illinois

Great value for the area

Posted Sep 3, 2014
Pros: Nice priced, nice location off the main road so not a lot of noise. Walking distance to restaurants, shopping and a few attractions.
Cons: Bath had bar soap, most hotels I stay at give you body wash. No big deal though. Room decor and bedding could use update.
Location: Awesome little zoo next door called Rainforest Adventures.Reasonably priced,friendly owners,exotic animals,birds and reptiles.Kid friendly.A must see!
Nice hotel although a bit outdated. Room was clean and comfy. The back rooms do not offer a view so I will pay a bit extra next time to get a balcony and a view of the mountains. Breakfast was ok, plenty to choose from and open till 10am unlike others that close at 9am. Great price for the area on a holiday weekend! Afternoon staff could be a bit more friendly. Cleaning staff was good, gave us a clean towel when we asked. Pool was nice. Walking distance to restaurants, shopping, a winery and a few attractions such as a rainforest zoo and go carts. Minutes from Dollywood and a few more from the Great Smoky Mountains National Park.
2 out of 5
by A verified traveler from NC

Posted Aug 19, 2014
Pros: Convenient location.
Cons: Gut it and start over, very dated...
Room had bugs. Wi-Fi was very poor quality. Vending machines either had stale candy, and were out of order on three different floors. We had to go from floor to floor to find a vending machine that was operational. Hotel is in bad need of upgrading...
2 out of 5
by A verified traveler from Tn

Close to restaurants

Posted Aug 18, 2014
The room and bathroom are outdated. The bed was very uncomfortable. When showering, the water was not consistently hot and the floor of the shower sounded like it might fall in. Wi-fi would not pick up on the 4th floor. The staff was friendly aside from Proximity to dining, this is the only positive.
4 out of 5
for Everyone
by A verified traveler

Posted Aug 11, 2014
Pleasantly surprised with our stay. We liked the way the room was laid out. It felt like we had our own room away from the kids.
5 out of 5
for Everyone
by A verified traveler from va

Posted Aug 7, 2014
Pros: Clean and friendly staff
Cons: Toilet rocked
Location: Great location, off the main strip, lots of places to dine and shop without going on the main strip in traffic
Very nice hotel, great staff, very clean, would stay there the next time we are in Sevierville.
4 out of 5
for Everyone
by A verified traveler from Scottsboro, AL

Posted Aug 5, 2014
The room and hotel were fine. Everything seemed clean. A small microwave in the room might have been helpful. A new mattress would also be nice. Otherwise, I would recommend.
4 out of 5
for Everyone
by A verified traveler from Georgia

Nice hotel close to shopping malls!!

Posted Aug 4, 2014
I have stayed at this hotel before very nice then and had a great stay this time... The hotel does need to be updated, but it is very clean and I will stay here again...
2 out of 5
by A verified traveler from Kentucky

Avoid this hotel

Posted Jul 21, 2014
Pros: I am sorry to say I have nothing positive to add.
Cons: replace bedding, and get their reservations system straightened out.
Location: most attractions in the nearby area were shuttered.
to start, after booking this hotel, we found that the address listed on Expedia does not exist in our GPS.. so we called the hotel not once, but twice for directions. They gave us bad directions both times.. apparently unable to tell their own right from left. After finally arriving at the hotel, we are told that the room we paid for is not available. We booked a King Sized bed with balcony. They told is they can only offer us a king sized bed WITHOUT a balcony, OR a balcony room with two queens. I expressed my displeasure and wished a refund of the rate difference, at which point they told me they "didn't know what we paid", and that they wouldn't charge us for the extra queen bed. Absolutely clueless. We found the room to be very dated, and while functional, the bedding was of very poor quality. We did not partake of the free breakfast or pool, so I have no opinion to give for those. Location was quite poor as it was near no attractions, apparently having been constructed around several now closed attractions.
3 out of 5
for Families
by A verified traveler

nice size rooms

Posted Jul 20, 2014
Pros: location and staff
Cons: amenities
Location: lots of family friendly things to do... shopping. sightseeing tours
adequate, however, not what I was expecting in a hotel in 2014