Ratings based on 18 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Emily from Toronto, Canada
Close to the Park, to main corePosted Nov 9, 2013
Pros: location, cleanliness, decor
Location: Visit the park for hiking, sightseeing, unbelievable natural beauty. Lots of entertainment, shopping, dining choices
Very friendly staff, quiet charming place, clean, but the air is stuffy in the room with no balcony, very close/short walking to the Park, main attractions, restaurants. Typical American style breakfast that generally needs variety. It is the better hotel in the area.
for Everyoneby A verified traveler
Nice Hotel in Downtown GatlinburgPosted Oct 17, 2013
Pros: Everyone from the front desk staff, the woman who cleaned our room, and the restaurant staff were very friendly and helpful.
Cons: We stayed in a room on the 5th floor with a jaccuzzi, a fireplace and a balcony. It was a little pricey. The only negative that my husband observed wa
After reading many positive reviews about this hotel, and a handful of very poor reviews, I really wasn't sure exactly what to expect. But my husband and I were very happy with the hotel staff and the accommodations. The morning after we arrived in Gatlinburg, our car broke down. On a Saturday afternoon on a holiday weekend, we were not having any luck finding an auto shop who could handle the repairs for us. We stopped by the front desk kind of as a last resort, and Eric gave us the name of a local mechanic and a towing company. In no time we had all arrangements in place for the tow, a rental car and the repair work. It all worked out very nicely and we hardly missed a beat. Everyone from the front desk staff, the woman who cleaned our room, and the restaurant staff were very friendly and helpful.
Staff were not very friendly.Posted Jul 1, 2013
Pros: Room was clean.
Cons: Staff customer service skills.
Location: Trails and hiking
Expected better service from this hotel. Relative to the area this hotel was a little pricier so I expected more.
for Everyoneby A verified traveler
Great Family HotelPosted Jun 1, 2013
Pros: Room size and cleanliness
Location: Lovely with a beautiful view of the branch on River road...
Arrived late and was greeted by a courteous night attendant who assisted me with parking my large truck and utility trailer. Since we were only staying one night, He allowed me to park in front of the hotel for ease of access and to monitor my Harley Davidson, on the utility trailer, during the night.
by A verified traveler from Ohio, USA
nice locationPosted Apr 8, 2013
Pros: Location to town
Cons: To loud
Location: Close to every thing. Walking distance
We asked for a quiet room and we were put in a room by the pool. Very loud constant traffic. When i spoke to them the only thing they said was well how is the room. The room was nice. We just couldn't sleep over the noise.
for Couplesby A verified traveler from Buckinghamshire
Nice hotel to go back to after a hike.Posted Nov 1, 2012
Excellent service. Well placed in Gatlinburg within easy walking distance of restaurants, etc.
for Everyoneby Tim from Russell Springs, KY, USA
Great place to stay but no water pressure shower.Posted Oct 11, 2012
Pros: Modern style
Location: Great location next to river off the main street
The hotel was nice. The only thing we did not like was the water pressure in the shower or the lack of water pressure. It was very disappointing.
for Everyoneby Rachel from Richardson, TX, USA
Great room away form the crowds.Posted Aug 8, 2012
I am really picky about hotel rooms and had a really hard time picking a room. We stayed at this hotel 3 nights for our first anniversary, and it was great. Clean and modern room, and customer service was great. Not on the main street in Gatlinburg, but we walked across the parking lot and cut across a little trail and came out right at the Melting Pot... pretty much in the middle of the main street. It was nice to be able to get away from all the crowds though, great hotel if you don't want to be in the middle of everything, but want to be close.
for Couplesby David from Asheville, NC, USA
comfortable stay..room for improvementsPosted Jul 30, 2012
Pros: Location, whirlpool tub
Cons: Wi fi was weak
Shower water pressure was poor. Hallway carpeting very soiled. Pool area needs climate control. On site bar and dining could be improved.
for Everyoneby Robin from Gastonia, NC
Great Hotel!Posted Jul 23, 2012
Pros: Modern decor and the breakfast was wonderful!
Location: Convenient to everything!
Was exactly what I had expected. Staff were very helpful and very friendly! Great hotel experience. Keep up the good work!