Ratings based on 213 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler from North Carolina
Smokey MountainsPosted Aug 8, 2014
Pros: Location very good.
Cons: Linen quality, bath rooms.
The Good: Very convenient location. Can walk anywhere in Gatlinburg you want to go! Kid friendly. Nice size 1 bedroom villa. Loved the movie by the pool. Overall very clean. Very friendly and accommodating staff. The Bad: Sheets and towels either very dingy grey colored or dirty. Had to get all new linen upon arrival. Only two mirrors in unit, both in bathroom. Hard to get ready in the morning when bath in use. The mirror over the sink is very LOW and had to bend down to see reflection for getting ready in the am. Tub is very hard to climb into for kids or older adults. You have to step up to get into to take a shower. Did not like the shower AT ALL! It is a hand held unit that does not stay in place. I am 5'9" and I could not take a pleasing shower without actually holding shower handle.
for Everyoneby Jim from Nashville Tn
Gatlinburg stay with the Mrs. and grandchildrenPosted Jun 13, 2014
Pros: Numerous things. Made us feel at "home" Very clean and the furniture was stylish and very comfortable. Plenty of TV's for viewing.
Cons: I would say that everything has been pretty much taken care of. Just keep doing what you are doing.
Location: The location was just a leisurely walk to downtown Gatlinburg, close to the incline lifts the many attractions that Gatlinburg has to offer.
Very nice hotel. Room was well appointed and very clean. A Jacuzzi in the master bedroom was a pleasant surprise! Everything that was needed was stocked in the kitchen/stove-fridge-and microwave/ plus a washer and dryer! Indoor pool and hot pool to relax in as well as a nice outdoor pool with plenty of chase lounges to enjoy the sunshine. Close to the center of downtown Gatlinburg with a very nice log cabin restaurant just across the street for a good ol 'country breakfast"! Who could ask for more? The landscaping impressed me as there were plenty of trees and other greenery that was pleasing to the eye. Cudos on your hotel!!!!
for Everyoneby A verified traveler
Beautiful RoomPosted May 20, 2014
Hotel room was gorgeous & very spacious & clean. I loved the view from the balcony. The washer & dryer was very handy to have as well.
for Everyoneby A verified traveler
StunningPosted May 18, 2014
Stayed here for 5 nights whilst visiting Gatlinburg. Hiking in the smokey mountains was awesome. Coming home to our fantastic condo was great .
for Couplesby WW
Enjoy stay and convenient location but pushy salesPosted May 14, 2014 on Hotels.com
First time at Holiday Inn Club and we enjoyed our vacation but probably won't return here. We wanted a nicer hotel for a romantic trip and a full kitchen to make some meals. Unfortunately, right after we checked in (after a long drive) we were told from guest services to go see another desk for our parking pass which was weird. So we did get our parking pass then were sales pitched for 20 minutes about signing up to attend a 90 min.meeting on time shares for wholesale ticket pricing and we would alwo receive credit towards tickets. He was pushy offering the typical sales 101 of making a sense of urgency to make a decision. We opted out. We didn't appreciate that the hotel that we paid good money to stay at then forced us to talk to the salesman for time share & tickets - let alone at arrival. We thought at first Holiday Inn was offering wholesale show tickets as a courtesy to their guests but guess that's too much to ask. Guest services could have easily printed off our parking pass and we could've been on our way. It was plain rude and a rocky start to our stay. We had to avoid the front desk area afterwards so we weren't bothered again on our vacation.
Recommendedby Angel from Asheville, NC
Great location! Wonderful stay!Posted May 6, 2014 on Hotels.com
Very nice hotel. We stayed in a villa and it was great. The location is very convenient to the shops and restaurants in Gatlinburg. We will return. *This is a vacation club resort, you may be invited to join a informational meeting. However, don't let that stop you from staying here, it's beautiful!
Recommendedby Scott & Donna from Indiana
long weekendPosted Mar 27, 2014 on Hotels.com
Good location, very nice "villa" room, very clean, nice pools and hot tubs. The only negative was the king bed was not very comfortable.
for Familiesby Kelly from Indiana
Posted Mar 24, 2014 on Hotels.com
I loved the villa. A home away from home. It was loaded with washer/dryer, oven, dishwasher-- anything you might need. No daily maid service, and I'm ok with that. I've never liked hotel staff coming in when we aren't there anyway. I have no complaints at all except the bed and pullout sofa bed were not very comfortable. I would definitely recommend this hotel and we will definitely stay here again next time we visit gatlinburg.
for Business Travelersby Michelle from Ky
Posted Mar 21, 2014 on Hotels.com
The room/hotel was very nice and clean. The location was even better with walking distance to dowtown gatlinburg. I would and will stay here again with my family.
for Business Travelersby A verified traveler
it was nice but...Posted Mar 18, 2014 on Hotels.com
It was nice but the water heater went out our last night there and I really hate cold showers.