Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SC

Nice close to I40

Posted Jan 19, 2015
Great hotel. Will definitely stay here again. Breakfast was awesome. Near Tanger Outlets. Bass ProShop next store. Indoor pool was great for kids. Beds comfortable.
Comment from Hotel Management
Jan 22, 2015 by Carla, Hotel Management
Dear Valued guest, first off, thank you so much for taking the time out of your busy schedule to send us your review! We greatly appreciate it! We are overjoyed to hear that you had a nice stay with us and we can't wait to have you back with us again! Thank you so much again and have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tupelo Ms

Very nice!

Posted Jan 3, 2015
Very nice hotel with very courteous staff. The only problem I had was a little too far from the reason why we came... The mountains. On the other end of Sevierville.
Comment from Hotel Management
Jan 8, 2015 by Carla, Hotel Management
Dear Jamie, thank you for your review! Our staff really appreciates your acknowledgement! Although we are a little drive away from the park, at least we are away from the hustle and bustle of town! We hope that if you ever out this way again that you will come back and stay with us! Thank you and have a wonderful day!
3 out of 5
by A verified traveler

Posted Dec 2, 2014
"Suite" was undersized compared to other hie&s that I have been to. Wrong size sheets for couch bed.
Comment from Hotel Management
Dec 5, 2014 by Carla, Hotel Management
Dear valued guest, we are very sorry to hear that your stay did not meet your expectations. We apologize about the sheets; our housekeeping staff has been informed to keep an eye out for mistakes such as this. We hope you will come stay with us again next time you are in the area so we can show you that our guests' interests are our top priority! Thank you for sending in your review and we hope you have a great day!
2 out of 5
by A verified travelerfrom TN

Disappointing hotel

Posted Oct 27, 2014
Pros: The room was clean and housekeeping was great to bring more towels and pillows when requested.
Cons: Make sure the wake-up calls are top priority! Remove the coffeepot out of the bathroom.
Location: There were 4 restaurants and 5 fast food places in the area. The Bass Pro Shop was close to this area.
There was a noise in the hallway and it sounded like a cart rolling in the hall and then banging against the wall or a door. This noise continued about every ten minutes which disturbed my wife's sleep and my sleep. I reported this 4 times to the desk staff and was told there was not another room available and they weren't sure what the noise was. This happened two nights in a roll; therefore, even though we had paid for 3 nights we left and found another hotel. Another issue was that we called and asked for a wake-up call for 6:45AM because we had an 8:30 AM meeting. We did not get our wake-up call and we were late for our meeting which hindered our plans. When my wife was talking to one of the young front desk staff about what had happened that person called my wife"hon" which was disrespectful and unprofessional.
Comment from Hotel Management
Oct 29, 2014 by Carla, Hotel Management
We sincerely apologize that your stay was not up to your expectations. Our team tries hard to insure all of our guests enjoy their stay, with no issues, while accommodating their needs. We discuss guest comments at our weekly staff meetings, try to learn from them and improve our customer skills, and your concerns will be brought up and resolved. In the future, if you are in this area, please try us again, so we may prove to you, this was the exception, not the rule!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Oct 22, 2014
Pros: clean, friendly/helpful staff, good breakfast, good location
Cons: mattresses, no hot tub/spa,
Location: close to gatlinburg/pigeon forge. plenty of tourist attractions nearby
We booked during the busiest part of the busy season. I was expecting the place to be completely over run but it wasn't. Parking was easy despite the lot being packed. The room was a nice surprise. It was clean and pretty spacious. I wasn't expecting a sleeper couch and my 7yr old really liked not having to share a bed. The mattresses were not so comfortable compared to what I have at home which is to be expected. The complimentary breakfast was pretty darned good and believe me I made the most of it. The pool was clean (too much chlorine) but small for an adult. My 7yr old loved it and we used it twice in our short 3 night stay. The hotel wasn't too far from the foothills of the smokies. I would stay again.
Comment from Hotel Management
Oct 23, 2014 by Carla, Hotel Management
Dear guest, I'm very happy to hear you enjoyed your stay! We try our best to make sure everyone leaves our hotel happy and rested. I'm glad to hear your 7 yr old enjoyed their own bed, and I am having our maintenance team check the chlorine levels in the pool. We appreciate you taking the time to write this review and give us your feedback and hope to see you again soon!
5 out of 5
Recommended
for Couples
by hubert

Posted Oct 21, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Carla, Hotel Management
Thanks for your rating!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
Everything was great. Room was clean and staff was very friendly.
Comment from Hotel Management
Oct 22, 2014 by Carla, Hotel Management
Dear guest, We value all of our guests' opinions and are so happy to hear that you enjoyed your stay! We appreciate your comments and the good review! Thanks again and we hope to see you soon.
2 out of 5
Recommended
for Couples
by sheafrom indian trail

pick a different hotel

Posted Oct 14, 2014 on Hotels.com
Pool was cold. Front desk staff were rude. Customer service terrible. Breakfast food terrible. Not fit to eat.
Comment from Hotel Management
Jan 3, 2015 by Carla, Hotel Management
Dear valued guest, I apologize that you had issues with your stay. We try to be the best that we can be, so customer feedback is very important to us. We have discussed the problems listed with the staff and will be making changes for improvement. We hope to see you again so that you can have a great night with us that is up to your expectations.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Stevefrom Green bay, WI

Great place to stay!

Posted Sep 25, 2014 on Hotels.com
Staff was very helpful and courteous, and the room we stayed in was very clean. Close to some great food and a bass pro shop! Would definitely stay again!
Comment from Hotel Management
Jan 3, 2015 by Carla, Hotel Management
Thanks so much for your review! We love to see when our guests enjoy their stay! We appreciate you taking the time to write us and hope to see you soon.
5 out of 5
Recommended
for Business Travelers
by Brendafrom La

Posted Sep 23, 2014 on Hotels.com
Hotel entrance is not easily accessed at night
Comment from Hotel Management
Jan 3, 2015 by Carla, Hotel Management
Dear valued guest, thank you for your feedback. We are aware of this problem and have been trying to get the zoning privileges to put up a more noticeable sign for our establishment. Thank you for your review and we hope to see you again soon!