Ratings based on 133 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 18, 2013
for Everyoneby A verified traveler
Posted Nov 16, 2013
for Everyoneby Dave and Judy
For a One Night StayPosted Oct 24, 2013
Pros: Breakfast was ready and tasty.
Hey, this is not the perfect place to reside forever, but for a quick stay it is just fine. It is everything as advertised for an inexpensive facility.
Jan 28, 2013 by Desiree
Thank you for your reply, and believe me I understand about the traffic. We are happy you had a pleasant stay and welcome you back . Sincerly, Desiree Scott, AGM
for Everyoneby Jasmine from Nashville, TN
Nice honeymoon stayPosted Oct 15, 2013
Everything was great! Breakfast was always wonderful!
Jan 17, 2013 by Desiree
Dear Jasmine, Would like to thank you for staying with us and your kind words. It's so nice to hear feedback from our guests and welcome you back anytime. We do really appreciate you choosing us . Sincerly, Desiree Scott, AGM
for Everyoneby Aly from New York
Comfortable hotel with a Great location!Posted Aug 28, 2013
This hotel was a good choice! It was clean and comfortable With a friendly staff that went out of their way to make our stay as enjoyable as possible. The hotel is located just minutes from the major road that houses most of the large attractions in the area such as the wax museum, titanic museum, wonderworks, many shops, restaurants, and dinner attractions. It was also about 10/15 minutes from dollywood. This hotel was also a short drive from the smoky mountains and gatlinburg. The hot breakfast was a delight as well! Would definitely recommend!
Jan 25, 2013 by Desiree
Thank you, Aly!! We are happy you enjoyed yourselves with us and we do hope yu will return to stay again!! Thank you, Sincerly, Desiree Scott, AGM
for Everyoneby Katie from New Albany MS
beyond terriblePosted Aug 26, 2013
Pros: The hot tub which was relaxing and the pool
Cons: renovations need to be made to make this motel more up to date
Location: pigeon forge tn, theres to many things to list. lots of attractions for all ages.
I was allowed to check into the wrong hotel, the clerk at the holiday inn was VERY rude and unfriendly. After my 10 1/2 hr drive and unpacking, I had to repack and move to the holiday inn express. I found the clerks that worked here were friendly but apparently did not communicate with one another about my situation because i was asked everyday about the same thing which was getting expedia to move the money from the holiday inn to the holiday inn express. I found that the holiday inn express did not seem up to date on anything and I felt as if I was sleeping on a bed that I could feel the springs in. The power went off inside the motel the second night I was there and everytime I used the elevator I wondered if it was going to break down because it jerked and didnt seem to stop at the correct place the floors were unlevel sometimes. I thought the breakfast was horrible. The biscuits were over cooked and nothing really seemed fresh. Also the air conditioner in my room I had turned all the way down with the blinds closed to keep the heat out yet it still seemed as if the room did not cool properly. It seemed to have stayed around 72 degrees which is a little warm for me.
Jan 19, 2013 by Desiree
Dear Katie, I am sorry for the mix up between the hotels. Unfortunately it does happen from time to time. The reason for the salt taste in the pool, is we treat with salt and chlorine, to keep from damaging peoples bathing attire. I can't answer for the rude behavior, there is no excuse.As for the breakfast, our food is delivered several times throughout the week, so there should be no stale food. We don't try to go out of our way to make people uncomfortable. That is not standard business.And I thank you for responding to the survey, as it helps us stay in touch with our guests.
Recommendedby A verified traveler from New Jersey
Holiday Inn Express DollywoodPosted Aug 20, 2013 on Hotels.com
This was a very nice hotel. Realize it is a limited service but very nice.
for Everyoneby John from Hendersonville NC
Mini VacationPosted Aug 15, 2013
Pros: Freshly bleached linens
Cons: Cleaning of carpets and floors
Location: We hit Ripley's Aquarium and lots of go cart time. Also went to Cades Cove where we saw Bear and Deer right outside our car windows!
Living close to Pigeon Forge we decided to take a mini 3 day vacation. We researched this hotel and read reviews stating a 4.5 out of 5 reviews as favorable. This request for a review rated a 2.5 out of 5, not sure why it has two reviews but the second is much more accurate. First the good! Breakfast provided was very good, OJ a bit weak but ok. The beds were not uncomfortable but nothing to write home about. The sheets and pillows were very clean, and smelled that way as well. Now the bad, our first room on the top floor was like an oven and over looked a cemetery, we asked to be moved which they did, to a third floor room on the opposite side of the hotel (no cemetery). A/C was working just fine in that room. The overall feel of the room was dirty, mainly from the carpets and bathroom floors. The tub was a bit dirty looking as well. So it was flip flops and socks always. I would not stay again and would not recommend, however the staff was very pleasant and helpful.
Jan 19, 2013 by Desiree
Dear John, Glad to hear you enjoyed your stay. For the most part. I apologize for the weak orange juice. It is supposed to be tested every morning before we allow folks to eat, but you get some that want to leave really early and of course we allow that and the breakfast attendant tries to hurry and get the warm food out. The cemetary, we can't move that one. And the air conditioner units are in the process of being replaced as we find them. We just had all the carpets shampooed, as we have that on a rotation basis. Thank you for replying to the survey.
for Everyoneby Nelda from Middle Tennessee
Clean roomPosted Aug 2, 2013
Pros: I enjoyed the entire experience at this hotel.
Location: The location was off the main strip but wasn't hard to travel around or find.
The room was clean and the bed slept so good. I have no complaints and I would stay there again.
Recommendedby turkey tom
do not call this near dollywood!Posted Aug 2, 2013 on Hotels.com
as far from Dollywood as you can get with bad traffic to get there!!!