Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from SC

STINKY

Posted Sep 7, 2014
Pros: It's below average if you factor in price.
Cons: Smell of the room/cleanliness.
Location: Dollywood
Smelled like mildew. Room felt clammy. Did not feel like a Holiday Inn. I'm just going to ramble on from here because there isn't much else to say and I'm tired of the web page asking me to add a bit more in this section. Thank you very much.
2 out of 5
by A verified traveler from NewYork

Posted Jul 20, 2014
Could not look out the window air conditioner unit blocking it. Carpet had lots of stains. The furniture is old . The beds were terrible . The breakfast was ok. I've stayed in Holiday Inn Express before and never had this experience. This Hotel needs a major upgrade. Also the pool area chlorine smell was so strong we couldn't swim.
1 out of 5
by A verified traveler from paragould, ar

Don't stay here!

Posted Jul 4, 2014
The air conditing did not work. The hotel front desk was rude and uncooperative. The hotel needs either repairs or demolition.
Comment from Hotel Management
Jul 13, 2014 by Desiree, Hotel Management
Dear Guest, I do apologize for your issues with our hotel. I would gladly like to have known how unsatisfied you were while you were here so I could make your stay more comfortable. We rely on your surveys do learn and grow, I thank you for taking time in responding. Sincerely, Desiree Scott, AGM
3 out of 5
by jim from s

Steamy bathroom

Posted Jun 22, 2014
The accomodations were at best descent. Staff friendly but not helpful. The bathroom was so steamy for two hours after 10 minute shower made it unusable. Called for repair twice with no resolution. Asked for refund and was told they would fix issue.
Comment from Hotel Management
Jun 28, 2014 by Desiree, Hotel Management
Dear Jim, I apologize you had issues with the bathroom exhaust. I have informed our maintenance department to address the situation. I appreciate your time in letting us know. We rely on feedback from you, it's vital to our operations. Sincerely, Desiree Scott, AGM
4 out of 5
Recommended
for Families
by Andrew from Indiana

Pleasant, but dated.

Posted Jun 21, 2014 on Hotels.com
The overall experience was good and I would stay there again, but the hotel is dated and really needs some remodeling. The best part was the breakfast. It was one of the best hotel breakfasts I have had, which saved me a lot of money when vacationing with my family of six.
Comment from Hotel Management
Aug 30, 2014 by Desiree, Hotel Management
Dear Andrew, Thank you for providing your thoughts with us on our hotel. The breakfast is a very pleasant way to start your day. Right here on property, and it's free!! Can't beat that, especially when traveling with children. We look forward to serving you for many years to come. Desiree Scott, AGM
4 out of 5
Recommended
by Gerald Stock from Pigeon Forge

It was in the area which interested us most.

Posted Jun 3, 2014 on Hotels.com
It was comfortable.
Comment from Hotel Management
Aug 16, 2014 by Desiree, Hotel Management
Thank you for taking time and letting us know. We appreciate hearing back form you. And I agree, it's conveniently off the main drag just enough you can still walk to the Titanic museum or the Wax museum.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 26, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by Mark & Son from KY

Fulfilled the necessary

Posted May 10, 2014 on Hotels.com
It was a good stay overall, although the rate seemed a bit high for the off season. The only real complaint I would have is that the a/c compressor kicked on and off literally every 4 minutes which affected our sleep. Since that is the main purpose of staying in the hotel, I would not consider this small. However, the weather was pleasant enough that we just turned the unit on fan only and survived. Not sure that would work in July or August. Otherwise, good breakfast area and nice accommodations.
Comment from Hotel Management
Jul 19, 2014 by Desiree, Hotel Management
Dear Guest, I do apologize for the a/c unit not working properly. We do routine checks on the units in the spring to make sure everyone will be comfortable. It is possible you may have gotten a room that had not be checked. Had we known, we would have gladly offered to make necessary accomodations for you. I do hope you will forgive the oversight. Sincerely, Desiree Scott, AGM
5 out of 5
Recommended
by A verified traveler

Good hotel for the price

Posted May 7, 2014 on Hotels.com
The beds were pretty firm. Fine for me, a bit too firm for the rest of my family.
Comment from Hotel Management
Jul 19, 2014 by Desiree, Hotel Management
We do offer mattress toppers for beds that are too firm for our guests, just let us know and we will be glad to accommodate. Thank you for your response.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodstock, Ga.

1 night visit

Posted Apr 5, 2014
Pros: breakfast buffet, indoor pool.
Cons: exhaust fan in bathrooms
Location: too many things to list, great location
staff was professional, friendly, helpful. Our stay was comfortable and pleasing.
Comment from Hotel Management
Apr 6, 2014 by Desiree, Hotel Management
Thank you Woodstock Georgia for your kind words, we do enjoy hearing from our guests and appreciate you taking the time to do so. The beautiful smoky mountains will be here waiting. Sincerely, Desiree Scott, AGM