Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh

Posted May 13, 2015
Pros: Bed was comfortable. Room was clean. Location was good.
Location: Close to Dollywood and GSM Park.
Convenient location close to Dollywood and GSM Park. Clean with good breakfast.
Comment from Hotel Management
May 20, 2015 by Cindy W. , Hotel Management
Suzanne, Thank you for choosing Holiday Inn Pigeon Forge. We sincerely value your feedback. We hope we provided you with exceptional service and an enjoyable stay, and we look forward to seeing you again during your next visit to Pigeon Forge, Tennessee! Sincerely, Cindy W.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to everything

Posted May 9, 2015
Enjoyed our self clean room and friendly staff close to everything
Comment from Hotel Management
May 11, 2015 by Jessah H., Hotel Management
Debbie, We are pleased to hear that you enjoyed your stay with us. We hope that you come back and stay with us again during your next visit to Pigeon Forge, Tennessee! Sincerely, Jessah H.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Birmingham, AL

Nice & convenient

Posted May 9, 2015
Pros: Very clean and nice.
Cons: an outdoor pool
Location: shopping, restaurants, everything you could want...
The hotel was very conveniently located in the middle of everything! Gatlinburg was not far and easily commuted. The hotel & staff were very nice and Adam was beyond excellent! Adam made our stay truly awesome! Would definitely stay here again!
Comment from Hotel Management
May 11, 2015 by Jessah H., Hotel Management
Lynn, We are pleased to hear that your stay was so enjoyable! I have shared your review with Adam and our department manager, and we appreciate your feedback. We hope you choose to stay with us again during your next visit to Pigeon Forge, Tennessee! Sincerely, Jessah H.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NASHVILLE

The room was NOT a handicap room.

Posted May 9, 2015
Pros: Just generally OK
Cons: Fix it to be handcap asessable
Location: Just find
Toilet and chair are low which we built up so I could sleep in it. The swimming pool was wonderful, warm and asessable
Comment from Hotel Management
May 11, 2015 by Jessah H., Hotel Management
ED, We greatly appreciate your feedback, and we apologize that the room you were given did not meet the handicap accessibility that you needed. We strive to make each guest's stay exceptional, and we want you to thoroughly enjoy your stay. To better resolve this issue, I have passed along your review to our department managers. Thank you for your review, we hope that you will choose to stay with us again during your next visit to Pigeon Forge, Tennessee. Sincerely, Jessah H.
1 out of 5
by A verified travelerfrom Mount Pleasant, SC

never again

Posted May 4, 2015
Pros: The women who work in the restaurant, she was vary nice and helpful
Cons: clean the rooms and do some update's on the rooms
The room smelled very bad the bed was so worn out, it needed to be replace. For what it cost to stay here its not worth it. Could had gotten a better night sleep in my car.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome staff

Posted Apr 30, 2015
I can't describe how great the staff was, I never seen such an awesome people before. The hotel facilities also in an excellent condition and the room were clean.
Comment from Hotel Management
May 5, 2015 by Candis, Hotel Management
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Candis M. Social Media Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a great experience!

Posted Apr 25, 2015
Stayed with our two small children. We love this hotel for its great location and it's warm indoor pool. It has a great breakfast menu and if there are enough rooms filled a really good breakfast buffet. We stay here every time we visit!
Comment from Hotel Management
Apr 30, 2015 by Cindy W. , Hotel Management
Traveler, We are pleased to hear that you enjoyed your stay with us. We do our best to provide our guests with an exceptional stay, and we value your feedback. We hope you choose to stay with us again during your next visit to Pigeon Forge, Tennessee! Sincerely, Cindy W.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Central PA

Posted Apr 19, 2015
Cons: More care taken in cleaning and inspection. It looked as if the sweeper was used in big open areas but in corners, and edges there was a lot of dirt.
Carpet was badly stained. Bathroom door handle was coming off. There was no free breakfast. That's a given now days. The lobby was exceptional, but I didn't use it. It appeared that at one time this was a grand hotel, not so much anymore.
Comment from Hotel Management
May 5, 2015 by Candis, Hotel Management
Dear Candy, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for any disturbance you may have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Thank you, Candis M. Social Media Director
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Ok place

Posted Apr 13, 2015
Appears really nice, but has parts that aren't. Back elevator area is long overdue for updating. Food was good at breakfast, but service was terrible
Comment from Hotel Management
Apr 29, 2015 by Candis, Hotel Management
Dear Chris, Thank you for choosing us for your lodging/dining needs. I have shared your concerns with our service in our restaurant with our Food & Beverage Director and that has been taken care of. Thank you for bringing this to our attention so we can quickly fix it. We hope you will visit us again soon. Thank you, Candis M. Social Media Director
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Great location near Dollywood.

Posted Apr 12, 2015
Free breakfast was great. Comfortable bed. Nice pool indoors.
Comment from Hotel Management
Apr 29, 2015 by Candis, Hotel Management
Dear Wendy, We are so happy that you enjoyed your stay with us. Our team in our restaurant thrives on great customer service and quality food. We hope you will visit us again soon. Thank you, Candis M. Social Media Director