Ratings based on 581 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Alabama

Not a comfortable stay

Posted Mar 2, 2015
Heat did not work properly, room stayed cold or very hot the entire weekend. Water was cold. Strong cigarette smoke smell at the entrance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom l

Nice hotel. I would recommend.

Posted Mar 2, 2015
Nice experience. Located close to Gatlinburg. Many restaurants and activities close by. We would stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Murfreesboro TN

Nice hotel

Posted Feb 27, 2015
The hotel was very clean and nice. Checking was very simple and the people where very nice. I had a great time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arab, AL

Friendly staff, clean room, great stmosphere

Posted Feb 26, 2015
We stayed at this hotel for our anniversary. We loved the staff. The hotel is in the middle of Pigeon Forge so we could get to places rather quickly. Great location with many activities and restaurants within walking distance
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Nice Hotel

Posted Feb 17, 2015
Pros: The rooms are comfortable, the indoor pool is heated & the staff members are friendly.
Location: The hotel is a walking distance from nice restaurants, indoor sky diving, and less than 5 minutes away from go carts, and miniature golf.
The hotel is located near all the major attractions in Pigeon Forge & is minutes away from Gatlinburg.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Stayed here 3x before, but lacking cleanliness now

Posted Feb 17, 2015
Pros: The $8 breakfast paid off for our family of 3. You choose buffet style or you can order from a menu. I hate that we didn't have cash to leave a tip.
Cons: The janitorial staff need to focus on cleaning more.
Our past experience with this hotel has been great, but this particular visit the bathroom had some issues. For the first 5 seconds or so of running the bath water, it came out brownish but then cleared up; it kinda freaked me out. There were also pubic hairs left in the shower from the previous tenants that weren't removed for our stay. We may consider staying here again.
1 out of 5
by A verified travelerfrom TN

Staff/Room very disappointing

Posted Feb 16, 2015
Pros: The main lobby "eye appeal" really lures you in.
Cons: Rooms need a major updating. The staff needs to be more courteous and understanding.
Location: Plenty of stuff to do during all seasons.
Arrived around 6 pm to check in. Went to the room to find out that the room provided was not the same room I reserved. So...I went back to talk the staff only find out that no other rooms were available. The staff stated that if I could provide proof of the room I ordered then they could provide some incentive for the mistake. So... I went back to my vehicle and got the receipt then back to the front desk only for them to deny any incentive because they said it was an "expedia" mistake and to take it up with them. So...after a 200 mile drive we decided to chance the room. Needless to say we did not sleep at all in the room. The rooms are in major need of updating. Around each door they appear to have mold (or some other fungus) growing around the door. I will not be staying in another holiday inn again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient

Posted Feb 16, 2015
Not great but not bad either. The location is the best part. None of the cleaning staff spoke English. Nice lobby and conference center. Not a good value for the rate.
3 out of 5
by A verified travelerfrom Angier, NC

Over Priced

Posted Feb 12, 2015
Pros: The hotel had a very nice lobby
Cons: The beds really need mattress toppers for comfort. I've stayed at Holiday Inn Express and they had them on the beds.
Location: The location is good and tons of things to do.
The bed was extremely uncomfortable. Could not sleep. Plus one thing that was very annoying was that the room faced the busy part of the road, and only sheer curtains could be closed to try to shut out the lights and noise. The darker drapes were just for looks and could not be closed. Probably will not stay here again. The hotel looked nice in the lobby, but elevators and hallways looked old. Seemed like it needed more parking, the parking behind the hotel did not seem safe.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KINNEY

RELAXING

Posted Feb 10, 2015
Pros: FIREPLACE IN FRONT ENTERANCE OVERALL CLEAN, FREE BREAKFAST
HOTEL WAS BEAUTIFUL STAY WAS OVERALL DECENT THE ROOM ON THE PICTURE I BBOKED WAS NOT THE ROOM I GOT.